Casino Complaints

Puts player in for nomination at AskGamblers


You should get 100 FS without deposit for the nomination at AskGamblers and only 50 FS are credited, the fact that 100 FS were specified is cheekily ignored. You get told again and again the 50 FS have been credited and are waiting now. I think that's a naughty thing! And for me, this is fraud just to get an advantage from it. Since you can't take the nomination back and you're always referred to half in the chat without going into it, I'd like to Post this here !
Disputed Casino Mr.Bet Casino

Discussion

User name

Dear @Jesss711,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

User name
Hello Jessica!

First of all, we want to thank you for the nomination. We really appreciate it. On our site, we have a drawing of 100 free spins. It is conducted using a system of random numbers. Everybody has the chance to win the Grand Prize. You were a success to win 50 free spins, unfortunately. We are sorry for the misunderstanding that you faced during the conversation with the Support manager. In case of any questions, feel free to contact us anytime.

Kind regards,
Mr Bet team

Mr.Bet Casino Complaint Stats

Resolved 196 / 199
Avg. Amount $3,725
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Mr.Bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 176 out of 179 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Mr.Bet Casino Complaints

See all complaints for this casino
Mr. Bet Casino - Delayed payment
**Subject: Mr Bet Casino – Withdrawal of HUF 112,000 Pending for More Than 14 Days**

I am filing a formal complaint against Mr Bet Casino regarding an outstanding withdrawal of HUF 112,000\.

I requested the withdrawal more than 14 days ago, using a bank withdrawal method\. However, the withdrawal is still showing as “Pending” in my account, and the funds have not been paid to me\.

I have already contacted Mr Bet’s customer support multiple times in an attempt to resolve this matter\. Unfortunately, my attempts have not resulted in a satisfactory resolution\. I have also informed the casino that I intend to escalate the matter through independent complaint platforms and other appropriate channels, but this has not led to any meaningful action\.

At this point, I am extremely frustrated by the lack of progress and the absence of a clear resolution\. My withdrawal remains pending, and I have not received my money despite waiting for more than two weeks\.

I am asking AskGamblers to review my complaint and help me obtain a clear explanation from Mr Bet Casino regarding the delay, as well as the payment of my outstanding balance of HUF 112,000\.

I am prepared to provide screenshots of the pending withdrawal, relevant dates, and copies of my correspondence with customer support as evidence\.

I believe that customers should receive clear information and timely payment of approved and valid withdrawals\. I would appreciate your assistance in bringing this matter to a fair and prompt resolution\.

**Amount disputed:** HUF 112,000
**Withdrawal method:** Bank withdrawal
**Current withdrawal status:** Pending
**Waiting time:** More than 14 days

Thank you for your assistance\.
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