Complaint #262 Mr.Bet Casino

Payout and verification takes forever

By Rubinski_Cem

2 years ago

I won something again on Mr.Bet in the casino on 30.11.23 after not playing with the provider for a while. After I wanted to make a withdrawal of €3,900, a new verification came up.

My account had already been verified once and I had been playing and withdrawing successfully for several years. I thought that was strange, but after a short consideration I came to the reason, namely because I moved 1 1/2 years ago.

After I uploaded new documents for verification, with the new address, nothing was accepted and one thing is still pending. Because it has already taken 6 days, I contacted support by email and wrote an email asking them to add my new contact details and address to my account so that I can start the verification process again. No response from Mr.Bet since then.

In the live chat as support I was only ever put off that it could still take some time but that I shouldn't worry. I just want to re-verify my account and withdraw my money.

I have been playing at this casino for years and everything has always been okay.

Disputed Casino Mr.Bet Casino

Reason Delayed payment

Amount €3900

Discussion

AskGamblers

• Support Team

2 years ago

Dear @Rubinski_Cem,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mr.Bet Casino

• Representative

2 years ago

Dear RUBINSKI_CEM,

Thanks for your patience. The withdrawal request was approved on our side, but the payment provider is still processing the transaction. It could take up to 5 business days.

Rubinski_Cem

2 years ago

What's the situation here now? Is there any more feedback?

AskGamblers

• Support Team

2 years ago

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Mr.Bet Casino Complaint Stats

Resolved 165 / 167

Avg. Amount $4,030

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

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600 EUR payout is delayed

I requested a withdrawal on July 8, 2026.

It simply isn't being processed.

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After speaking with support, it was confirmed that I have a bank transfer withdrawal pending, but it hasn't been processed due to the high volume of requests.

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I also did that. Everything they requested on that receipt was provided. However, again suddenly they roll back in requesting a document that simply cannot exist with my bank.
I ask for help to finalise my verification as they seem to want to keep me in an eternal loop without verifying my account.
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Verification and withdrawal delay

I requested a withdrawal on Mr.Bet casino on 3.07.2026 and they proceeded to verification process, they asked for my id, liveness check, proof of adress and payment method (in my case skrill).

When I uploaded the identification method via my id card, it got rejected, so i went for passport instead of id card, and it took a bit longer to process, after that they sent me to payment method proof, and as instructed, the screenshot of skrill account with visible account id, e mail, phone number and adress should be enough to verify, and then I got stuck in a loop of resubmission for 9 days like that info is not enough, then i went for online support on their site, and most of the answers were to wait for their department to do their work, and I got no notification that it has passed or not, and by there elaboration, I had to upload a proof of transaction from skrill to their site, as i did, and still got sent back to resubmit, but to send two files at once (my id info on skrill, and my transaction proof) were impossible since they are two different web pages

Please Ask Gamblers help me verify and withdraw my money from this website.

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