Casino Complaints

On 13th April 2026 I withdrew my $3850 in winning it's been a week and I still haven't got paid


6 months ago
On 13th April,2026 I withdrew my $3850 in winning it's been a week and I still haven't got paid. They wanted me to submit verification which I did and I had all the details they asked and still they rejected my documents. I resubmitted my documents and I have still not heard anything or gotten my winnings yet. This Casino has a joke of support and they are not helping me out. I would like to advise people to stay away from them.
Disputed Casino Mr.Bet Casino
Amount €3850

Discussion

User name

Dear @Shub3242,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Mr.Bet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear Shub3242,

We sincerely regret that the verification process on our website caused you any distress. However, we are always ready to assist you with any issues you may encounter. Please note that document requirements may vary from casino to casino.
If you are having difficulty providing a passport, you also have several alternatives:

- Canadian passport,
- Certificate of Canadian citizenship,
- Birth certificate (with photo only),
- Permanent Resident Card,
- Canada entry document issued by Canadian immigration authorities

Any of these documents may also be accepted by us. Our goal is to assist you, and your withdrawal will be processed after successful verification. We appreciate your cooperation.
User name loyalty-level-1
I GIVE UP ASK GAMBLERS, I am done with these clowns. KEEP THE MONEY 🙏🏻, company full of doorknobs.

Any casino users reading this, i request you to delete your accounts on this pathetic gambling site called Mr. Casino.

I have been verified by roobet, rainbet, stake, betway and soo many and THESE CLOWNS are pulling stuff like this haha.

I WOULD NOT PLACE A SINGLE BET ON THIS CASINO, read other reviews too as people are having same issues either with these pathetic losers. Dont give them you money guys.
User name
Dear Shub3242,

You have uploaded your driver's license; as previously mentioned, we are waiting for a photo of your passport or ID card to verify your identity. Please upload one of these two documents.

For proof of address, you have again uploaded a bank statement; we ask that you upload a utility bill showing your residential address and your name. The document must be no older than 3 months.

Mr.Bet Casino Complaint Stats

Resolved 197 / 200
Avg. Amount $3,708
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Mr.Bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 177 out of 180 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Mr.Bet Casino Complaints

See all complaints for this casino
Mr. Bet Casino - Delayed payment
**Subject: Mr Bet Casino – Withdrawal of HUF 112,000 Pending for More Than 14 Days**

I am filing a formal complaint against Mr Bet Casino regarding an outstanding withdrawal of HUF 112,000\.

I requested the withdrawal more than 14 days ago, using a bank withdrawal method\. However, the withdrawal is still showing as “Pending” in my account, and the funds have not been paid to me\.

I have already contacted Mr Bet’s customer support multiple times in an attempt to resolve this matter\. Unfortunately, my attempts have not resulted in a satisfactory resolution\. I have also informed the casino that I intend to escalate the matter through independent complaint platforms and other appropriate channels, but this has not led to any meaningful action\.

At this point, I am extremely frustrated by the lack of progress and the absence of a clear resolution\. My withdrawal remains pending, and I have not received my money despite waiting for more than two weeks\.

I am asking AskGamblers to review my complaint and help me obtain a clear explanation from Mr Bet Casino regarding the delay, as well as the payment of my outstanding balance of HUF 112,000\.

I am prepared to provide screenshots of the pending withdrawal, relevant dates, and copies of my correspondence with customer support as evidence\.

I believe that customers should receive clear information and timely payment of approved and valid withdrawals\. I would appreciate your assistance in bringing this matter to a fair and prompt resolution\.

**Amount disputed:** HUF 112,000
**Withdrawal method:** Bank withdrawal
**Current withdrawal status:** Pending
**Waiting time:** More than 14 days

Thank you for your assistance\.
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