Complaint #545 Mr.Bet Casino

On 13th April 2026 I withdrew my $3850 in winning it's been a week and I still haven't got paid

By Shub3242

4 months ago

On 13th April,2026 I withdrew my $3850 in winning it's been a week and I still haven't got paid. They wanted me to submit verification which I did and I had all the details they asked and still they rejected my documents. I resubmitted my documents and I have still not heard anything or gotten my winnings yet. This Casino has a joke of support and they are not helping me out. I would like to advise people to stay away from them.

Disputed Casino Mr.Bet Casino

Reason Verification issues

Amount €3850

Discussion

AskGamblers

• Support Team

4 months ago

Dear @Shub3242,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Mr.Bet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Mr.Bet Casino

• Representative

4 months ago

Dear Shub3242,

We sincerely regret that the verification process on our website caused you any distress. However, we are always ready to assist you with any issues you may encounter. Please note that document requirements may vary from casino to casino.
If you are having difficulty providing a passport, you also have several alternatives:

- Canadian passport,
- Certificate of Canadian citizenship,
- Birth certificate (with photo only),
- Permanent Resident Card,
- Canada entry document issued by Canadian immigration authorities

Any of these documents may also be accepted by us. Our goal is to assist you, and your withdrawal will be processed after successful verification. We appreciate your cooperation.

Shub3242

4 months ago

I GIVE UP ASK GAMBLERS, I am done with these clowns. KEEP THE MONEY 🙏🏻, company full of doorknobs.

Any casino users reading this, i request you to delete your accounts on this pathetic gambling site called Mr. Casino.

I have been verified by roobet, rainbet, stake, betway and soo many and THESE CLOWNS are pulling stuff like this haha.

I WOULD NOT PLACE A SINGLE BET ON THIS CASINO, read other reviews too as people are having same issues either with these pathetic losers. Dont give them you money guys.

Mr.Bet Casino

• Representative

4 months ago

Dear Shub3242,

You have uploaded your driver's license; as previously mentioned, we are waiting for a photo of your passport or ID card to verify your identity. Please upload one of these two documents.

For proof of address, you have again uploaded a bank statement; we ask that you upload a utility bill showing your residential address and your name. The document must be no older than 3 months.

Mr.Bet Casino Complaint Stats

Resolved 177 / 179

Avg. Amount $3,952

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

See all complaints for this casino

Withdrawal pending since September 5th

Hello.

I made a withdrawal via crypto on September 5, 2026, and it is still pending. The rules clearly state that withdrawals will be approved within a maximum of 48 hours.

It has already been 6 days. I have met every requirement and have not violated the rules, so I request that my withdrawal be approved as soon as possible. My account is fully verified.

58h left

€2,000

Delay in the payment of my winnings

Dear Sir/Madam,

I am writing to lodge a formal complaint regarding the delay in the payment of my winnings and the general verification process. I have been waiting nearly half a month for this to be finalized—a situation that has never occurred before, as the process previously took a maximum of one week. I have attached screenshots as evidence, and I have already expressed my dissatisfaction on three separate occasions via the help desk at Mr. Bet, the online casino where I play. I hope you can expedite the payment, as I also need to withdraw the remaining funds in my account; however, I must wait for the withdrawal requested on August 31st to be processed first.

Thank you very much in advance.

I look forward to your reply.

65h left

$4,000,000

Waiting payment for a week

I completed the wagering requirements of my bonus and asked for a 3000$ CAD withdrawal on August 25th. We are now September 1st and the withdrawal process is not even started. The customer support tells me that they are usually proceeding within 48 hours and that they cannot provide any status. My KYC is completed since a long time.

Resolved

$3,000

Payment delayed for over 18 days with standard excuses

Hello AskGamblers Team,

I am filing this complaint because Mr. Bet Casino is refusing to process my withdrawal of €410. I requested the withdrawal via bank transfer over 18 days ago.

My player account is fully verified, and all KYC steps have been successfully completed. I have contacted customer service multiple times. The only response I receive is a canned email claiming there is a "high volume of inquiries" and that the relevant department is overwhelmed. Furthermore, I was explicitly told not to reduce my balance while waiting.

A waiting period of more than 18 days is absolutely unacceptable for a standard bank transfer. This is clearly a stalling tactic designed to make me cancel the withdrawal and gamble away my winnings.

I have attached screenshots of the emails from support as evidence; they confirm my pending withdrawal and the casino's excuses.

Please help me resolve this issue and receive my money.

Thank you,

< full name removed >

Resolved

€410

Payment delayed

I requested a withdrawal of €800 via cryptocurrency on August 15, 2026, at Mr. Bet Casino. My account is fully verified (KYC completed), and all bonus/wagering requirements have been met. However, the transaction status is still pending after several days. When I contacted live support, I received generic automated responses asking me to wait without providing any specific timeline or reasons for the delay. Crypto withdrawals are usually fast, and this delay seems unreasonable given my fully verified profile. I request the immediate approval and processing of my funds.

Resolved

€800

Mr. Bet Casino - Withdrawal delayed