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Mr.Bet Casino - No verification, no withdrawal

RESOLVED
Complaint Info
Disputed casino Mr.Bet Casino
Reason Verification issues
Amount € 1700
Daniel0904 Nordrhein-Westfalen Message
Posted on March 23, 2019

On 07.03. I get the information that my documents are not verified due to problems with the invoice. Than I send them 4 invoices (including a document from the state as they requested because of problems with the older utility bill). On 08.03. I have to send other selfies and I done it. One day later I found in email account a utility invoice, which is newer than three months and I send this to the support too.

The support tells me that I will get an answer latest on Monday, but on Monday they tell me that they will proof it "soon" or "tomorrow".

I can't understand why the casino needs 10 days to proceed a withdrawal request. Also everybody in their support team tells other things so that you don't know which statement applies.

AskGamblers
Posted on March 23, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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