Complaint #361 Mr.Bet Casino

My payment is rejected without reason

By katyuska7

2 years ago

Dear Sir/Madam,

I am writing to express my deep concern and frustration regarding the recurring issue with my withdrawals at Mr Bet casino. On numerous occasions, I have attempted to make withdrawals, only for them to be canceled due to problems which, as I have been informed, are related to the provider. I find this situation unacceptable as I have not been given a clear explanation or a valid justification for these rejections.

Furthermore, I have noticed that the maximum processing time for the withdrawal expires and my request is automatically rejected without any apparent reason. This not only creates great uncertainty but also affects my confidence in the services of Mr Bet casino.

I urgently request that this situation be resolved as soon as possible. I ask that my withdrawal of $500,000 be processed and deposited immediately. It is crucial for me to have access to these funds and to avoid similar issues in the future. I would appreciate a prompt response and an effective solution to this problem.

Thank you for your attention and cooperation in this matter.

Sincerely,

Disputed Casino Mr.Bet Casino

Reason Declined payment

Amount $500000

Discussion

AskGamblers

• Support Team

2 years ago

Dear @katyuska7,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mr.Bet Casino

• Representative

2 years ago

Dear KATYUSKA7,

We are pleased to inform you that your withdrawal on May 29, 2024, was successful. Thank you very much for your understanding and patience.

katyuska7

2 years ago

Dear Sir/Madam,

The last time this request was canceled, I did not ask for it to be canceled. You canceled it when the deadline expired. The only time I authorized a cancellation was for a $100,000 withdrawal that had been pending for more than two weeks, and you told me it was the best option for the deposit. However, for the $500,000 withdrawal, I never requested any cancellation.

Additionally, every time I contact you, you tell me it will be ready in three days, and now you are saying five business days. Don't you think this is too long a wait? I am not responsible for your technical problems, but you are not fulfilling what you promised.

I hope the money will be deposited into my account as soon as possible.

Thank you in advance.

Mr.Bet Casino

• Representative

2 years ago

Dear KATYUSKA7,

We would like to inform you that your previous transaction was canceled at your request due to technical difficulties. Please be aware that the assignment of the final status may take longer due to temporary issues.

To address this, we have created a new withdrawal request for the amount of 500,000 CLP, which is currently in "process" status as of 2024-05-25. Please note that the processing status can take up to 5 business days.

Thank you for your understanding and patience.

Mr.Bet Casino Complaint Stats

Resolved 165 / 167

Avg. Amount $4,030

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

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600 EUR payout is delayed

I requested a withdrawal on July 8, 2026.

It simply isn't being processed.

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I've been playing there for a while now and have never had any problems with payouts.

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1 month account verification delay

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After a continuous back and fourth with mr bet, they send me a mail stating: send us the receipt of the payment you did on that day, to that merchant etc and you will be verified.
I also did that. Everything they requested on that receipt was provided. However, again suddenly they roll back in requesting a document that simply cannot exist with my bank.
I ask for help to finalise my verification as they seem to want to keep me in an eternal loop without verifying my account.
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Verification and withdrawal delay

I requested a withdrawal on Mr.Bet casino on 3.07.2026 and they proceeded to verification process, they asked for my id, liveness check, proof of adress and payment method (in my case skrill).

When I uploaded the identification method via my id card, it got rejected, so i went for passport instead of id card, and it took a bit longer to process, after that they sent me to payment method proof, and as instructed, the screenshot of skrill account with visible account id, e mail, phone number and adress should be enough to verify, and then I got stuck in a loop of resubmission for 9 days like that info is not enough, then i went for online support on their site, and most of the answers were to wait for their department to do their work, and I got no notification that it has passed or not, and by there elaboration, I had to upload a proof of transaction from skrill to their site, as i did, and still got sent back to resubmit, but to send two files at once (my id info on skrill, and my transaction proof) were impossible since they are two different web pages

Please Ask Gamblers help me verify and withdraw my money from this website.

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Hi, i've been having trouble receiving my withdrawl from mr.bet on the 21 of june. I keep on receiving the same generic and automatic answers from their chat and by email i'm not getting any respons at all. They advertise that it takes 12 hours to resolve any withdrawl request with diamond statues.

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I have put in a withdrawal request over 96 hours ago with Mr.Bet casino. I have contacted the chat multiple times with no resolution. I keep getting told that they have a high volume of withdrawals which is taking it longer than usual. I have 30 and 100 free spins sitting on my account but I cannot use them until this withdrawal is processed and one is going to expire in 2 days and the other in 4 days. I’m not sure if that’s the reason why they are with holding payment. I would appreciate your help with this matter as I am getting no reasonable explanation. I have attached my last chat conversation that I had with a Mr.Bet chat operator. I thank you in advance for your help in resolving this issue.

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On June 17 of this year, I requested different withdrawals that total the amount of CLP$12,500,000 by bank transfer. As of the date of this complaint, more than a week has passed without the payment having been processed, which greatly exceeds the maximum period of 72 hours established by the casino.

The important thing is to highlight that I have been in the VIP category for a couple of years; my profile is completely verified, so there is no impediment to identity verification that justifies the delay.

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I appreciate your help in this case.

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