Complaint #345 Mr.Bet Casino

MrBet rejects every passport picture

By Dobrila V.

2 years ago

Hello,

I have a huge problem with the verification of my account. Till about 14 days I am sending more and more photos of my passport. I have a new mobile phone, I use the highest pixel resolution. All photos are high quality, of course, the written parts can be read perfectly.

It doesn't matter, which photo I send, all photos have been rejected yet.

I contacted the support chat and email support several times to get help. All I ever received were copied text modules.

The only information I could get from Mr.Bet (after about 14 days!!) is, that the quality of the photos is too low. I am NOT new to making photos, but I do not know, what I could send better, than the photos I sent.

I am sending you some of the photos I sent in the past few days.

I hope you can help me.

My account has a credit of about 900,00 Euro and I would like to withdraw them.

Thank you very much!

Disputed Casino Mr.Bet Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mr.Bet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

dobr81vule

• Austria

2 years ago

Have to wait for the decission of AskGamblers. Thank you

Mr.Bet Casino

• Representative

2 years ago

Dear DOBR81VULE,

We're currently awaiting an update from the regulator regarding the evidence provided for the violation. They'll review the proofs and provide us with a conclusion. We'll keep you posted once we have more information.

AskGamblers

• Support Team

2 years ago

Dear @dobr81vule,

Rest assured that the AskGamblers Complaint Team is in contact with the Mr.Bet Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Mr.Bet Casino Complaint Stats

Resolved 165 / 167

Avg. Amount $4,030

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

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