Complaint #345 Mr.Bet Casino

MrBet rejects every passport picture

By Dobrila V.

2 years ago

Hello,

I have a huge problem with the verification of my account. Till about 14 days I am sending more and more photos of my passport. I have a new mobile phone, I use the highest pixel resolution. All photos are high quality, of course, the written parts can be read perfectly.

It doesn't matter, which photo I send, all photos have been rejected yet.

I contacted the support chat and email support several times to get help. All I ever received were copied text modules.

The only information I could get from Mr.Bet (after about 14 days!!) is, that the quality of the photos is too low. I am NOT new to making photos, but I do not know, what I could send better, than the photos I sent.

I am sending you some of the photos I sent in the past few days.

I hope you can help me.

My account has a credit of about 900,00 Euro and I would like to withdraw them.

Thank you very much!

Disputed Casino Mr.Bet Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mr.Bet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

dobr81vule

• Austria

2 years ago

Have to wait for the decission of AskGamblers. Thank you

Mr.Bet Casino

• Representative

2 years ago

Dear DOBR81VULE,

We're currently awaiting an update from the regulator regarding the evidence provided for the violation. They'll review the proofs and provide us with a conclusion. We'll keep you posted once we have more information.

AskGamblers

• Support Team

2 years ago

Dear @dobr81vule,

Rest assured that the AskGamblers Complaint Team is in contact with the Mr.Bet Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Mr.Bet Casino Complaint Stats

Resolved 170 / 172

Avg. Amount $3,999

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

See all complaints for this casino

Mr Bet a week has passed since my withdrawal request

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It is August 13, 2026 and she still has not been processed.
When I contact the service, they keep repeating over and over again to be patient.
I asked to contact someone who will not automatically reply to me without success.
I have been a customer for several years and the withdrawal time has never exceeded 3 days before. That makes 7 now.
Maybe if I make a complaint, things will finally move.
My account is verified.

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Dear AskGamblers Team,

I am filing this complaint against Mr.Bet Casino due to an unjustified delay in processing my withdrawal. I was explicitly told by their support team that my withdrawal would be processed within a 48-hour timeframe. However, that time has already passed, and my funds are still pending.

I am particularly concerned because I had a similar negative experience in the past where a deliberately prolonged verification process caused me to cancel my withdrawal and lose my winnings. It feels like this is another delay tactic. I want to make it absolutely clear that I will not fall for this again, and I will not cancel this withdrawal under any circumstances.

I kindly request your assistance in getting Mr.Bet to honor their stated processing times and release my funds immediately.

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Hello!

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The request was added 07.21; now it's 07.28. They don't deny it; it's just sitting under review.

My account was reviewed successfully before.

I contacted them 4 times.

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Please take a view about that.

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Thx

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600 EUR payout is delayed

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After speaking with support, it was confirmed that I have a bank transfer withdrawal pending, but it hasn't been processed due to the high volume of requests.

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Verification issues and delay of the withdrawal

I have been trying to withdraw a $4000 win for over two weeks now, and I’m getting the run around with verification issues. I keep getting a variety of errors, and they’re just not true. They’re saying my identification is blurry or unreadable, but it’s fine. Then I tried changing the type of id is submitted, and they said the same thing. Then they needed me to submit a document verifying my address. I think I tried 4 or 5 different things with my address written very clearly on them and they’ve all been rejected. I messaged in the chat and sent emails looking for specifics, but I get them same cut and paste answers every time. I’m getting very frustrated and when I googled this, I found lots of people in the same boat. I found a Reddit that said this site would help be an advocate and fight on my behalf, so I appreciate any help I can get.

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Please Ask Gamblers help me verify and withdraw my money from this website.

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