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Mr.Bet Casino - Mr bet withdraw delayed

RESOLVED

Complaint Info

Disputed casino

Mr.Bet Casino

Amount

€ 10000

7 months ago

Hello!

I have been playing on this Site for like 2 months.

I withdrew before but like 2500 euro.

Now I won 10k euro, but my withdrawal request has been pending for 4 days.

The support on the site just saying be patient, but now my patient is lost.

In the policy they said the withdrawal Time 48 hours, but this is not legit.


I'm playing with raw cash only, no bonuses.

7 months ago

Dear Jetski66,

Thank you for getting in touch. Your account is currently under verification, and we have forwarded your inquiry to the relevant department. Verification is a critical process. As outlined in our policy (3.3.3), the payment manager may perform additional verification checks for any total withdrawals exceeding 2,000 EUR (or the equivalent in your currency) and also reserves the right to do so for smaller amounts if deemed necessary. We appreciate your patience as we complete this process.

7 months ago

Dear Jetski66,

Your account verification is complete, and your withdrawal has been processed. Please note that, in line with our policy, the weekly withdrawal limit is $5,000. You’ll be eligible for your next withdrawal starting on August 19th. If you need any more help or have additional questions, just let us know!

AskGamblers
7 months ago

Dear @Jetski66,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

7 months ago

I was got a withdraw, like the casino said. I want to know something, I Will get my money on august 19th or and the rest on august 26th or I need to wait like the first case?

Thank you.

7 months ago

Dear Jetski66,

Yes, your withdrawal is scheduled for August 19th according to our rules and withdrawal limits. We consider the initial issue with verification and the withdrawal process to be resolved.

If you have any further questions, feel free to reach out.

7 months ago

Thanks for the help!

The problem solved, the complaint ticket can be closed!

AskGamblers
7 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.