Complaint #357 Mr.Bet Casino

Mr.Bet Casino impossible casino verification part 2

By ston98dd

2 years ago

Message on forum

I have a balance of 2500$ in the casino which I won in early March.

I was asked to reverify my account and provide the casino with my proof of deposit. Since my bank statement is only sent at the end of the month I had to wait until the end of March to provide them what they asked for.

When I received my statement I sent it in and it was not approved. I went on chat to get an answer and they told me I needed a PDF document showing my name, the transaction details, and the time and date of the transaction. I told them they had my bank statement but they said it was not enough. I then sent them a screenshot of the confirmation i received by email after making the transaction. They told me they would get back to me.

After a few days of not hearing back, I went back on chat and was told it was not approved. The agent was very helpful and went threw everything step by step with me. They even went to watch a YouTube video to see how we can get such a document from the bank. I tried everything with that agent, we clicked on every page the bank had but each one was missing something. Either the details were there but the name wasn’t, or my name was but the time wasn’t. At this point of the process, the casino had a PDF of my official bank statement and screenshots of every other possible link that could be clicked. The agent told me he would send all this information to the payments team and asked me to do one thing, call my bank and ask them if it was possible to get what they were asking for.

I not only called my bank, I also called Interac hoping they could perhaps provide me with what the casino asked. Interac told me to contact my bank and my bank told me to download my bank statement from my online portal.

I went back on chat only to be told that they understood the situation, but the payments team still demanded a pdf document with all the information on it. I asked the agent to provide me with an example of said document from someone else who had this issue in order to not only understand what they were looking for but in order to help me get it and they refused.

In 2023 the casino asked me to for a proof of deposit prior to paying my withdrawal as well. I was able to send them a bank statement in order to get verified. I deposited using the same bank and sent them the same bank statement as I did this time around, except this time it’s not enough.

I have always complied with every request the casino has made. I have spent hours on chat trying to sort out my issue. I have spent time on the phone with my bank and Interac … What the casino is asking for does not exist. At the moment they have my bank statement, screenshots of nearly every page from my online banking, and a screenshot of the deposit confirmation received by email, which can very easily be cross-referenced to prove the proof of deposit. I am asking you to invite the casino to this forum to discuss publicly and find a solution to this problem as every attempt I have made to resolve this threw chat has failed.

Disputed Casino Mr.Bet Casino

Reason Verification issues

Amount $2500

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

ston98dd

• 2 reviews

2 years ago

thank you Ive been paid now.

Mr.Bet Casino

• Representative

2 years ago

Dear STON98DD,

Your account is now verified. Your withdrawal request will be processed according to the timeframes specified by the provider. Thank you for your patience and understanding.

ston98dd

• 2 reviews

2 years ago

You have my bank statement.

The only other pdf document my bank offers is a void check. This does not show the transaction on it.

Your colleague on chat went threw every possible option in my online banking.

Asking me for a document that my bank does not offer, and not being able to provide me with an example from one of your other clients who use the same bank is very deceiving.

I would also like to point this out again, you verified my account and proof of deposit last year using my bank statement
https://www.askgamblers.com/casino-complaints/mr-bet-casino-impossible-casino-verification-and-silence

Mr.Bet Casino Complaint Stats

Resolved 165 / 167

Avg. Amount $4,030

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

See all complaints for this casino

600 EUR payout is delayed

I requested a withdrawal on July 8, 2026.

It simply isn't being processed.

I want to withdraw €600!

After speaking with support, it was confirmed that I have a bank transfer withdrawal pending, but it hasn't been processed due to the high volume of requests.

I've been playing there for a while now and have never had any problems with payouts.

73h left

€600

Verification issues and delay of the withdrawal

I have been trying to withdraw a $4000 win for over two weeks now, and I’m getting the run around with verification issues. I keep getting a variety of errors, and they’re just not true. They’re saying my identification is blurry or unreadable, but it’s fine. Then I tried changing the type of id is submitted, and they said the same thing. Then they needed me to submit a document verifying my address. I think I tried 4 or 5 different things with my address written very clearly on them and they’ve all been rejected. I messaged in the chat and sent emails looking for specifics, but I get them same cut and paste answers every time. I’m getting very frustrated and when I googled this, I found lots of people in the same boat. I found a Reddit that said this site would help be an advocate and fight on my behalf, so I appreciate any help I can get.

Thanks,

Bhreagh

76h left

$4,000

1 month account verification delay

Around 1 month ago I won 30.000 dkk in mr bet casino and decided to withdraw. I had to verify my account so I started uploading all kind of requested documents. From payslips to residence proof etc. Everything was verified (according to the casino) except the payment method. As I am using a digital card I didn't have a physical copy to take photos of. However I provided screenshot from the bank app, of the card details (which i know other casinos had approved in the past - but not mr bet). They’ve been asking me for a statement from the bank with the card details and my name on it. I have managed to get that statement, but the bank allows only the last 4 digits of the card to be visible for security reasons. I have also provided that.
After a continuous back and fourth with mr bet, they send me a mail stating: send us the receipt of the payment you did on that day, to that merchant etc and you will be verified.
I also did that. Everything they requested on that receipt was provided. However, again suddenly they roll back in requesting a document that simply cannot exist with my bank.
I ask for help to finalise my verification as they seem to want to keep me in an eternal loop without verifying my account.
Thanks in advance

30h left

kr30,000

Verification and withdrawal delay

I requested a withdrawal on Mr.Bet casino on 3.07.2026 and they proceeded to verification process, they asked for my id, liveness check, proof of adress and payment method (in my case skrill).

When I uploaded the identification method via my id card, it got rejected, so i went for passport instead of id card, and it took a bit longer to process, after that they sent me to payment method proof, and as instructed, the screenshot of skrill account with visible account id, e mail, phone number and adress should be enough to verify, and then I got stuck in a loop of resubmission for 9 days like that info is not enough, then i went for online support on their site, and most of the answers were to wait for their department to do their work, and I got no notification that it has passed or not, and by there elaboration, I had to upload a proof of transaction from skrill to their site, as i did, and still got sent back to resubmit, but to send two files at once (my id info on skrill, and my transaction proof) were impossible since they are two different web pages

Please Ask Gamblers help me verify and withdraw my money from this website.

5h left

constantly delaying withdrawal

Hi, i've been having trouble receiving my withdrawl from mr.bet on the 21 of june. I keep on receiving the same generic and automatic answers from their chat and by email i'm not getting any respons at all. They advertise that it takes 12 hours to resolve any withdrawl request with diamond statues.

Resolved

kr48,000

Withdrawal withheld

I have put in a withdrawal request over 96 hours ago with Mr.Bet casino. I have contacted the chat multiple times with no resolution. I keep getting told that they have a high volume of withdrawals which is taking it longer than usual. I have 30 and 100 free spins sitting on my account but I cannot use them until this withdrawal is processed and one is going to expire in 2 days and the other in 4 days. I’m not sure if that’s the reason why they are with holding payment. I would appreciate your help with this matter as I am getting no reasonable explanation. I have attached my last chat conversation that I had with a Mr.Bet chat operator. I thank you in advance for your help in resolving this issue.

Resolved

$260

Late payment

On June 17 of this year, I requested different withdrawals that total the amount of CLP$12,500,000 by bank transfer. As of the date of this complaint, more than a week has passed without the payment having been processed, which greatly exceeds the maximum period of 72 hours established by the casino.

The important thing is to highlight that I have been in the VIP category for a couple of years; my profile is completely verified, so there is no impediment to identity verification that justifies the delay.

The withdrawal remains in the 'Pending' state without any explanation from the casino, delivering the reason for the delay, so I request a prompt solution to my problem.

I appreciate your help in this case.

47h left

$12,500,000

Problem with withdrawing funds

Hello. On June 1, I submitted a withdrawal request and then went through a difficult verification process. But when it came to verifying the payment method, things went very badly. First, I sent them a bank statement for the month of May, then I sent a photo of the payment they were interested in, but it didn’t work for them. Finally, I sent them a photo of that payment from my bank’s website with full details of my name, account number, and so on. I consider this a deliberate delay of the payment intended to lure me into losing this money.
Withdrawal amount: 2,700 CAD

Resolved

$2,700

Delayed withdraw approve

I submitted a withdrawal request on 11/05/2026 at Mr.Bet Casino. According to their Terms and Conditions, withdrawals should be processed within 48 hours. However, my withdrawal request is still pending and has not been approved yet.

I have contacted customer support multiple times, but they do not provide any actual information regarding my payment. They only keep sending the same generic template response asking me to wait.

I find this situation very concerning because the casino is not respecting its stated withdrawal processing time, and the lack of communication from support makes the situation even more frustrating.

I would like Mr.Bet Casino to provide a clear explanation about the delay and process my withdrawal as soon as possible.

Resolved

Ft79,500

Unable to get verified and receive withdrawal

I have been trying to verify my identity to process my withdrawal of #40,000 for the past eight weeks but they keep rejecting it saying documents not acceptable or no longer valid. I was asked to upload ID and payment method which was Skrill,and withdrawal method which was my Bank statement. I have done all these but all documents still rejected despite 100 percent valid, it was at some point one support agent told me the payment method have been verified and only identity remains. I have contacted the supports times without number and it seems they are tired because they keep giving me same response "they have transferred my issues to the appropriate department and I should wait". It's been eight weeks and I cannot longer wait because each time it takes 24-48hrs to respond. The ID I uploaded several times was the original national identity card of Nigerian and they keep rejecting it, I even went ahead to upload my national voter's card but still rejected. Please the ID card is the original national ID of Nigeria, I do not have driver license or international passport which is very difficult for me to get and I have explained this to several agents and they said they will rectify. My national ID card is 100 percent valid and I use it for all my identity verification. Please review this careful and process my winnings of #40,000 to my account. Attached is the documents, My national ID card back and front, Skrill payment method, Bank statement and screenshots with agent involved. Thank you

Resolved

₦40,000