Complaint #145 Mr.Bet Casino

More than 2 days waiting for a withdrawal

By fabiobj

3 years ago

I've been waiting for more than 2 days for my withdrawal to be processed and so far it's still pending.

My withdrawal amount is 2,704.00 BRL ID: 38730931 Date: 09/Oct/2022.

I contacted the site's support several times and they always used ready answers such as:

There is a delay in the processing of withdrawals because it is done manually by the responsible team.
The number of withdrawal requests grew, hence the delay.

With these answers ready, the support asks me to wait a little longer, however, even though I ask them to contact the responsible sector, to try to solve this problem, this never happens.

I read on the website that withdrawals can remain pending for up to 24 hours, but I am waiting for more than 52 hours and my request is still pending.

I hope to solve this issue because I have always used this site, I have never had problems with withdrawals and I am already completely verified on it.

Disputed Casino Mr.Bet Casino

Reason Delayed payment

Amount R$2704

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

fabiobj

3 years ago

As answered by Mr. Bet Casino, I have already received my withdrawal. Case resolved and can close the case at hand.

AskGamblers

• Support Team

3 years ago

Dear @fabiobj,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mr.Bet Casino

• Representative

3 years ago

Dear All,

Please be informed that the user's withdrawal was processed yesterday. Now its status is successful. We apologize for the inconvenience caused by the delay due to the large number of applications.

If the user has any questions about the status of the withdrawal request, we recommend contacting our support service on the site.

Best regards,
Mr.Bet Casino team

Mr.Bet Casino Complaint Stats

Resolved 165 / 167

Avg. Amount $4,030

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

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It simply isn't being processed.

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I've been playing there for a while now and have never had any problems with payouts.

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I ask for help to finalise my verification as they seem to want to keep me in an eternal loop without verifying my account.
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