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Mr.Bet Casino - Keep postponing payments

RESOLVED
Complaint Info
Disputed casino Mr.Bet Casino
Reason Verification issues
Amount $ 1500
Posted on November 9, 2018

Hello, I won $1500.00 an asked for a payment (transfer) on my credit card on November 3rd. On the 5th I sent clear pictures of my credit card and my driver's licence and of myself. Still, they keep asking for more documents, stating they are blurred. They are not blurred. I'm joining the picture I sent them. I seriously suspect them to try to not pay me. I lost confidence in Mr. Bet and asked them to close my account. What can you do to help me?

Posted on November 13, 2018

Hi, KAM
Thank you for expressing your concerns with us.

We did ask you to provide us with photos of better quality. According to Terms and Conditions, the photos must be provided in good quality only so that we can make sure they really belong to the player, and therefore we can verify the player.

Furthermore, 3.2.4. provision of our Terms and Conditions states: We reserve the right to use additional procedures and means to verify your identity (please see below the list of requested documents, as example) when effecting deposits into your Member Account.

Non-exhaustible list of required documents:

- Valid ID (Drivers License, Passport or National Identity Card) and/or
- Utility Bill (full name, address and date should be fully visible showing proof of residence and/or
- Debit/Credit Cards (photo of front and back) and/or
- Bank Statement (internet bank screenshot of a suitable page) and/or
- E-Wallet. If you deposit or withdraw to an e-wallet such as Skrill or Neteller, to verify this the operator can request mainly a screenshot of your "profile", showing your User ID/registered email and name. The operator can request a screenshot of a specific transaction from this method as well.

This is why we asked you to provide us with a Utility Bill whilst your account was on verifying status. We’re still waiting for your Utility Bill to process your withdrawal.

Please don't hesitate to contact us any time, and we will help you to submit these documents to the appropriate department and get you your winnings faster!

Kind Regards,
Mr.Bet team.

Posted on November 14, 2018

Hello Mr. Bet,

OK, I will send other documents. Hoping this time I can get my winnings. Thanks.

Posted on November 15, 2018

Hi KAM, we believe this issue was resolved. Sorry for any inconvenience that it might cause.

Posted on November 16, 2018

Hello Mr. Bet,
I received an email from you, saying I should received my winnings in a few days. So, the issue is almost resolved. I will post a definite reply when I have received the payment. Thanks.

Kam777 Canada
Posted on November 16, 2018

Mr. Bet,

I received complete payment of my winnings. Thank you for solving this misunderstanding. Hoping now that I can reopen my account. I consider this issue resolve! For gamblers around, you can thrust Mr. Bet.

AskGamblers
Posted on November 17, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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