Complaint #179 Mr.Bet Casino

Mr Bet Casino - Impossible casino verification and silence

By ston98dd

3 years ago

It's been a long time I am a member at this casino. I have been verified and paid dozens of times all ready.

During the month of Feb 2023 I ran into some issues with my credit card, and it was not working on the website. I decided to use Interac as a deposit method. I played for a few weeks without any wins on the casino. Finally a deposit on Feb 25th saw me win a massive amount over 13k.

I was under the impression my account would be paid but I was asked to reverify my account and the new deposit method. Although I was frustrated at first, I understood that this is normal and I sent the casin my "Feb full" statement. There were over 10 previous deposits done using Interac during the month of February that could have verified the deposit method but they wanted the deposit made on the 25th. My bank statement unfortunately ended on the 24th of the month and I had to wait a month until the new one came out.

This week I sent them the new statement showing the deposit made on the 25th of Feb, they rejected the document. The reason they rejected it is because the deposit is not shown as the 25th rather the 27th. I explained on chat that with my bank any interac transactions made over the weekend (Saturday or Sunday) are shown on the Monday following. I reuploaded the document and it was rejected yet again.

I have sent them the full statements for the months of Feb and March. I asked them to check one last time.There were deposits I made to your casino on 3 total Saturdays using Interac as a deposit method, the 11th,18th and the 25th. I asked them to check the statements and look at this:
Transactions
11th --- > appears on 13th
18th --- > appears on 20th
25th --- > appears on 27th

After looking through what I mentionned there shouldn't be a reason why they would be unable to verify my account. I do not have any control over how the bank operates and how their statements are printed. I invited them to call the bank to confirm the information I am told them.

I understand the KYC procedures, but I find it hard to believe I am the first player who has won at the casino using Interac as a deposit method over the weekend.

Despite all of this the casino did not verify my account, instead requested the email confirmations that were sent to my email the day of the transactions. I sent them all of those over 8 days ago and they have not verified them yet.

I am hoping that having our conversation on this thread will speed up any verification that is missing with the casino as I feel that my account has not been taken seriously.

Disputed Casino Mr.Bet Casino

Reason Verification issues

Amount $6500

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

ston98dd

• 2 reviews

3 years ago

everything has been sorted out now

Thanks

Mr.Bet Casino

• Representative

3 years ago

Dear STON98DD,

We can confirm that the payment for your winnings was processed on April 19th, 2023, as per our records. As such, you should have received your winnings by now.

Please note that according to our terms and conditions, the next payout is scheduled for April 24th, 2023. We kindly ask for your patience and understanding in this matter.

If you have any further questions or concerns, please do not hesitate to contact us. We are committed to providing the best possible service to our customers and will do everything we can to resolve any issues you may have.

Best regards,
Mr.Bet Casino team

ston98dd

• 2 reviews

3 years ago

Hello the casino has processed the first payment and I am now waiting for the second one according to the weekly limits. there is roughly 6500 left to pay

Mr.Bet Casino Complaint Stats

Resolved 177 / 179

Avg. Amount $3,952

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

See all complaints for this casino

Waiting payment for a week

I completed the wagering requirements of my bonus and asked for a 3000$ CAD withdrawal on August 25th. We are now September 1st and the withdrawal process is not even started. The customer support tells me that they are usually proceeding within 48 hours and that they cannot provide any status. My KYC is completed since a long time.

Resolved

$3,000

Payment delayed for over 18 days with standard excuses

Hello AskGamblers Team,

I am filing this complaint because Mr. Bet Casino is refusing to process my withdrawal of €410. I requested the withdrawal via bank transfer over 18 days ago.

My player account is fully verified, and all KYC steps have been successfully completed. I have contacted customer service multiple times. The only response I receive is a canned email claiming there is a "high volume of inquiries" and that the relevant department is overwhelmed. Furthermore, I was explicitly told not to reduce my balance while waiting.

A waiting period of more than 18 days is absolutely unacceptable for a standard bank transfer. This is clearly a stalling tactic designed to make me cancel the withdrawal and gamble away my winnings.

I have attached screenshots of the emails from support as evidence; they confirm my pending withdrawal and the casino's excuses.

Please help me resolve this issue and receive my money.

Thank you,

< full name removed >

Resolved

€410

Payment delayed

I requested a withdrawal of €800 via cryptocurrency on August 15, 2026, at Mr. Bet Casino. My account is fully verified (KYC completed), and all bonus/wagering requirements have been met. However, the transaction status is still pending after several days. When I contacted live support, I received generic automated responses asking me to wait without providing any specific timeline or reasons for the delay. Crypto withdrawals are usually fast, and this delay seems unreasonable given my fully verified profile. I request the immediate approval and processing of my funds.

Resolved

€800

Mr. Bet Casino - Withdrawal delayed

I wanted to share my experience with Mr.Bet Casino because the way they are handling my withdrawal is becoming seriously concerning.

I requested a withdrawal of $4,500 NZD around 70 hours ago. Mr.Bet's website states that withdrawals are processed within up to 48 hours, so we're now well beyond their own advertised timeframe.

I've contacted support multiple times and they've been extremely unhelpful. They won't provide any meaningful explanation for the delay and, despite the withdrawal already exceeding 48 hours, they've refused to escalate it.

What makes this even more frustrating is the verification situation.

Support has told me that my account may need to be verified when they process the withdrawal. That's completely fine - I'm more than happy to provide whatever documents they need.

Because verification apparently has another processing timeframe of up to 48 hours, I've repeatedly asked them to open verification on my account now so I can get it completed while I'm waiting.

They've refused.

So I'm effectively sitting here waiting indefinitely for the withdrawal, knowing they could eventually decide verification is required and potentially add another 48-hour delay - despite me actively trying to complete it in advance.

The whole situation leaves a really bad taste in my mouth. When a casino holds a withdrawal beyond its advertised timeframe, refuses to escalate it, warns that verification might cause another delay, and then won't actually let the customer complete that verification proactively, it's difficult not to question why.

It creates the impression that the withdrawal is being unnecessarily delayed while the money remains within the gambling platform, where there's always the possibility that a customer cancels the withdrawal and gambles it away.

I'm not claiming I can prove that's what Mr.Bet is intentionally doing, but their handling of this withdrawal certainly makes me concerned about it.

At this point it's been 70+ hours for a $4,500 NZD withdrawal that they say should take up to 48 hours, and support seemingly has no interest in resolving or escalating it.

I'll update this post with what happens next, including how long it ultimately takes to receive the money and whether they suddenly request verification after making me wait this long.

Resolved

$4,500

Mr Bet a week has passed since my withdrawal request

I requested a withdrawal of $500 CAD on August 6, 2026.
It is August 13, 2026 and she still has not been processed.
When I contact the service, they keep repeating over and over again to be patient.
I asked to contact someone who will not automatically reply to me without success.
I have been a customer for several years and the withdrawal time has never exceeded 3 days before. That makes 7 now.
Maybe if I make a complaint, things will finally move.
My account is verified.

Resolved

$500

Unprocessed Withdrawal Timeframe passed

Dear AskGamblers Team,

I am filing this complaint against Mr.Bet Casino due to an unjustified delay in processing my withdrawal. I was explicitly told by their support team that my withdrawal would be processed within a 48-hour timeframe. However, that time has already passed, and my funds are still pending.

I am particularly concerned because I had a similar negative experience in the past where a deliberately prolonged verification process caused me to cancel my withdrawal and lose my winnings. It feels like this is another delay tactic. I want to make it absolutely clear that I will not fall for this again, and I will not cancel this withdrawal under any circumstances.

I kindly request your assistance in getting Mr.Bet to honor their stated processing times and release my funds immediately.

Thank you for your time and help.

Rejected

$7,000

Mrbet delayed withdrawal

Hello!

Mr.bet casino has been delaying my withdrawal for 1 week.

The request was added 07.21; now it's 07.28. They don't deny it; it's just sitting under review.

My account was reviewed successfully before.

I contacted them 4 times.

4400 euro, I played with raw cash, no bonuses.

Please take a view about that.

Resolved

€4,400

Help for cash out

Yet again, and I see others are struggling with the same.. When a casino states, cash out within 0 to 48 hours, then deliver on it!

Do not speculate that a customer is gambling it away again. Do what is right, and according to your statement..

Thx

I want my winnings!

I would be fine if they stated that it will take a week, but then I would prob not use this casino.

Have tried support; just the same generic answers

Resolved

kr5,500

600 EUR payout is delayed

I requested a withdrawal on July 8, 2026.

It simply isn't being processed.

I want to withdraw €600!

After speaking with support, it was confirmed that I have a bank transfer withdrawal pending, but it hasn't been processed due to the high volume of requests.

I've been playing there for a while now and have never had any problems with payouts.

Resolved

€600

Verification issues and delay of the withdrawal

I have been trying to withdraw a $4000 win for over two weeks now, and I’m getting the run around with verification issues. I keep getting a variety of errors, and they’re just not true. They’re saying my identification is blurry or unreadable, but it’s fine. Then I tried changing the type of id is submitted, and they said the same thing. Then they needed me to submit a document verifying my address. I think I tried 4 or 5 different things with my address written very clearly on them and they’ve all been rejected. I messaged in the chat and sent emails looking for specifics, but I get them same cut and paste answers every time. I’m getting very frustrated and when I googled this, I found lots of people in the same boat. I found a Reddit that said this site would help be an advocate and fight on my behalf, so I appreciate any help I can get.

Thanks,

Bhreagh

Resolved

$4,000