Complaint #327 Mr.Bet Casino

I've reached out to Mr. Bet 3-4 times over the past weeks and I get a generic response

By Justin1919

2 years ago

On March 16, 2024 I requested a withdrawal of $1,450 CAD from my account. At the same time, I noticed that my address on my account was my previous address so I followed the Mr. Bet procedures for an address change and that was accepted.

After a day or so I was notified that I needed to verify my account. I had previously been verified (I've made withdrawals in the past) but I was told that I needed to do it again due to new regulations. The only item I was asked to submit was proof of residence. I sent a screenshot of a utility bill (of my new address - the address I changed to on my account). This was rejected as screenshots are not accepted. I resubmitted a PDF of the utility bill and this was accepted.

It has now been almost three weeks and my status and all my documents are accepted, and my status says "We are currently checking your data". I've reached out to Mr. Bet 3-4 times over the past weeks and I get a generic response each time: "the appropriate department is reviewing your request".

I understand that the change of address may have caused some delay, however, three weeks with no updates from Mr. Bet and seemingly nothing has changed.

I appreciate your assistance with this matter.

Disputed Casino Mr.Bet Casino

Reason Verification issues

Amount $1450

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Justin1919

2 years ago

Hello,

Mr. Bet has now completed the verification of my account and issued my funds. This thread is resolved.

Thanks,

AskGamblers

• Support Team

2 years ago

Dear @Justin1919,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mr.Bet Casino

• Representative

2 years ago

Dear ASKGAMBLERS,

We are pleased to inform you that the withdrawal request dated April 8, 2024, has been successfully processed. Additionally, the user's verification and data change requests under GDPR have been fulfilled.

Thank you for your attention to this matter.

Mr.Bet Casino Complaint Stats

Resolved 165 / 167

Avg. Amount $4,030

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

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600 EUR payout is delayed

I requested a withdrawal on July 8, 2026.

It simply isn't being processed.

I want to withdraw €600!

After speaking with support, it was confirmed that I have a bank transfer withdrawal pending, but it hasn't been processed due to the high volume of requests.

I've been playing there for a while now and have never had any problems with payouts.

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I also did that. Everything they requested on that receipt was provided. However, again suddenly they roll back in requesting a document that simply cannot exist with my bank.
I ask for help to finalise my verification as they seem to want to keep me in an eternal loop without verifying my account.
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I requested a withdrawal on Mr.Bet casino on 3.07.2026 and they proceeded to verification process, they asked for my id, liveness check, proof of adress and payment method (in my case skrill).

When I uploaded the identification method via my id card, it got rejected, so i went for passport instead of id card, and it took a bit longer to process, after that they sent me to payment method proof, and as instructed, the screenshot of skrill account with visible account id, e mail, phone number and adress should be enough to verify, and then I got stuck in a loop of resubmission for 9 days like that info is not enough, then i went for online support on their site, and most of the answers were to wait for their department to do their work, and I got no notification that it has passed or not, and by there elaboration, I had to upload a proof of transaction from skrill to their site, as i did, and still got sent back to resubmit, but to send two files at once (my id info on skrill, and my transaction proof) were impossible since they are two different web pages

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