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Casino Complaints

I have been trying to verify my account since 4/25/2024


2 years ago
Hello,

I have been trying to verify my account on Mr.bet casino since 4/25/2024. I have done a live face verification that passed. However, I have sent multiple pictures of my drivers license and my passport (over 4 different times), with no success as all my pictures keep getting rejected. I have sent pictures through email as well as uploading them on casino website. Casino keeps saying that all my pictures are unclear. I have tried resolving this through chat and email but same excuse keeps coming up stating quality of my pictures are low. I disagree with this as my pictures are clear. All information on my drivers license and passport are visible and readable. I need your help resolving this. I have attached a few identification documents that were sent to mr.bet for you to see images are clear.
Disputed Casino Mr.Bet Casino

Discussion

User name

Dear @captainrino,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Mr.Bet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear captainrino,

Thank you for your message. Unfortunately, the documents you previously provided do not meet the required quality standards due to low resolution. Could you please take new, higher-quality photos and upload them again? Additionally, we noticed that you have not uploaded any documents to the verification page since 23.08.2024. The documents sent via email have also been rejected for the same reason of poor quality. Please make sure to upload the new photos directly on the verification page.

Let us know if you need further assistance.
User name loyalty-level-2
As you can see from the attached pictures, they are very clear. I have uploaded different pictures throughout the month, and the same reason for rejection comes up. The pictures are taken with an Iphone. Can you have a look at the pictures I have attached and confirm the details are clear.
User name
Dear captainrino,

We are unable to accept low-quality documents. To resolve this issue, please upload high-quality photos of your proof of identity. Once you do so, the verification process will continue.

Mr.Bet Casino Complaint Stats

Resolved 199 / 202
Avg. Amount $3,673
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Mr.Bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 179 out of 182 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Mr.Bet Casino Complaints

See all complaints for this casino
Mr. Bet Casino - Delayed payment
**Subject: Mr Bet Casino – Withdrawal of HUF 112,000 Pending for More Than 14 Days**

I am filing a formal complaint against Mr Bet Casino regarding an outstanding withdrawal of HUF 112,000\.

I requested the withdrawal more than 14 days ago, using a bank withdrawal method\. However, the withdrawal is still showing as “Pending” in my account, and the funds have not been paid to me\.

I have already contacted Mr Bet’s customer support multiple times in an attempt to resolve this matter\. Unfortunately, my attempts have not resulted in a satisfactory resolution\. I have also informed the casino that I intend to escalate the matter through independent complaint platforms and other appropriate channels, but this has not led to any meaningful action\.

At this point, I am extremely frustrated by the lack of progress and the absence of a clear resolution\. My withdrawal remains pending, and I have not received my money despite waiting for more than two weeks\.

I am asking AskGamblers to review my complaint and help me obtain a clear explanation from Mr Bet Casino regarding the delay, as well as the payment of my outstanding balance of HUF 112,000\.

I am prepared to provide screenshots of the pending withdrawal, relevant dates, and copies of my correspondence with customer support as evidence\.

I believe that customers should receive clear information and timely payment of approved and valid withdrawals\. I would appreciate your assistance in bringing this matter to a fair and prompt resolution\.

**Amount disputed:** HUF 112,000
**Withdrawal method:** Bank withdrawal
**Current withdrawal status:** Pending
**Waiting time:** More than 14 days

Thank you for your assistance\.
Status solved Resolved
Ft112,000