Complaint #503 Mr.Bet Casino

Help with my verification issue

By kalevi S.

9 months ago

Assistance Required with Account Verification for Mr.Bet Casino Withdrawal

Dear Askgamblers,

I need assistance with verifying my account to withdraw my winnings of €360 from Mr.Bet Casino.

The casino requested proof of a €10 deposit made to my gaming account on September 16, 2025, to complete the verification process. I sent them a bank receipt, but it was rejected because it shows different dates?. The receipt includes the transaction date of September 16, 2025, when I made the deposit, but it also lists a booking date of September 17, 2025, which seems to relate to the bank's internal processing.

I have not received a clear explanation as to why the document was rejected. The casino’s verification system rejects my uploaded document, but when I inquired via email, they confirmed receipt and stated that a response would take at least 48 hours. I have tried submitting various documents, but none have been accepted.

I suspect the issue may be related to the use of the Rapid Transfer payment service, which acts as an intermediary between my bank and Mr.Bet. The receipt from my bank shows a payment to Rapid Transfer rather than a direct deposit to Mr.Bet.

I would greatly appreciate your assistance in resolving this matter.

Thank you.

Best regards,

Disputed Casino Mr.Bet Casino

Reason Verification issues

Amount €360

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mitsumi

• Finland

9 months ago

Thank you AskGamblers for your help, and thank you Mr.Bet for finally completing my account verification.
The verification took much longer than expected, but I have now received the withdrawal. The complaint can be closed.

Best regards,
Mitsumi

AskGamblers

• Support Team

9 months ago

Dear @Mitsumi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mr.Bet Casino

• Representative

9 months ago

Dear Mitsumi,

Thank you for providing the document. Your verification has been successfully completed and the withdrawal has been processed on our end. If you have any questions, we will be happy to help you.

Mr.Bet Casino Complaint Stats

Resolved 165 / 167

Avg. Amount $4,030

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

See all complaints for this casino

600 EUR payout is delayed

I requested a withdrawal on July 8, 2026.

It simply isn't being processed.

I want to withdraw €600!

After speaking with support, it was confirmed that I have a bank transfer withdrawal pending, but it hasn't been processed due to the high volume of requests.

I've been playing there for a while now and have never had any problems with payouts.

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I also did that. Everything they requested on that receipt was provided. However, again suddenly they roll back in requesting a document that simply cannot exist with my bank.
I ask for help to finalise my verification as they seem to want to keep me in an eternal loop without verifying my account.
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I requested a withdrawal on Mr.Bet casino on 3.07.2026 and they proceeded to verification process, they asked for my id, liveness check, proof of adress and payment method (in my case skrill).

When I uploaded the identification method via my id card, it got rejected, so i went for passport instead of id card, and it took a bit longer to process, after that they sent me to payment method proof, and as instructed, the screenshot of skrill account with visible account id, e mail, phone number and adress should be enough to verify, and then I got stuck in a loop of resubmission for 9 days like that info is not enough, then i went for online support on their site, and most of the answers were to wait for their department to do their work, and I got no notification that it has passed or not, and by there elaboration, I had to upload a proof of transaction from skrill to their site, as i did, and still got sent back to resubmit, but to send two files at once (my id info on skrill, and my transaction proof) were impossible since they are two different web pages

Please Ask Gamblers help me verify and withdraw my money from this website.

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Hi, i've been having trouble receiving my withdrawl from mr.bet on the 21 of june. I keep on receiving the same generic and automatic answers from their chat and by email i'm not getting any respons at all. They advertise that it takes 12 hours to resolve any withdrawl request with diamond statues.

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