Complaint #599 Mr.Bet Casino

Delayed withdrawal

By Daniel B.

1 day ago

I have been waiting nearly 5 days for my 5000 withdrawal (which is now 4000, as I've reversed 1000 to see if they'll process a smaller sum faster, as they have done in the past when I was able to purchase a fast withdrawal from the shop they have)

I get the same message every time I contact the support team for an update, and I'm getting sick of it.

I have deposited thousands of dollars through this casino and feel it's really poor customer service

Disputed Casino Mr.Bet Casino

Reason Delayed payment

Amount $4000

Discussion

66 hours left for Mr.Bet Casino to respond.

There are no replies at the moment.

Mr.Bet Casino Complaint Stats

Resolved 185 / 188

Avg. Amount $3,864

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 165 out of 168 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Complaint Status

66h left

$4,000

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Mr.Bet Casino Complaints

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Delayed payment

Hi, I’m having an issue with Mr. Bet; they are dragging their feet on a withdrawal of 1,800 PLN. I’ve had the account for nearly two years, and it is verified. Communication with Mr. Bet consists only of the same canned response about the department working hard, etc. I submitted the request on September 24, 2026, and I still haven't received the money. They used to pay out within five days, but now it’s taking far too long, and there’s nothing I can do—nor can I get a concrete answer as to when the funds will be released

91h left

zł1,800

Request for withdrawal

I am filing a formal complaint against the online casino Mr. Bet. I am requesting payment of a $2,800 withdrawal requested on September 9 which remains unpaid despite multiple contacts with customer support and numerous emails exchanged with casino agents; the request is still pending, and I keep receiving the same responses. Furthermore, I have been a customer with fully verified status for over four years.

Resolved

€2,800

Delayed payment

BI am submitting a formal complaint regarding a delayed withdrawal of 350,000 CLP at Mr. Bet Casino.

I requested this withdrawal via bank transfer on Monday, September 21, at 13:08. It is important to highlight that this withdrawal was requested to the exact same bank account that I previously used to deposit funds into the casino, fully complying with standard anti-fraud policies.

According to the casino's support team, the delay is due to a high volume of manual reviews. Furthermore, their support managers (Miria, Lilly, and Arthur) have explicitly confirmed via email and live chat that my account does not require any further identity verification (KYC) at this moment and that there are no errors on my profile.

As instructed by their agents, I have strictly maintained the necessary balance in my account to ensure the transaction can clear without issues. However, the withdrawal has been stuck as "pending" for over a week, well past their standard 48-hour processing window, and I have not received any concrete timeline for the release of my funds.

I request the mediation of this platform to help expedite the processing and approval of my legitimate withdrawal. I have attached screenshots of my conversations with support and their official emails as evidence.

Thank you for your assistance.

66h left

$350,000

Withdrawals blocked since June 2026 by an unresolvable verification requirement

I have 5,797,512.83 CLP in my account that I have been unable to withdraw. Four withdrawal requests have failed or remain unprocessed:

81173501, 900,000 CLP, requested 01/06/2026, status Failed
81957218, 100,000 CLP, requested 03/08/2026, status Failed
82212597, 850,000 CLP, requested 25/08/2026, still Pending
82212598, 50,000 CLP, requested 25/08/2026, still Pending
An earlier payout, reference 18188288, was cancelled by the operator

The stated cause is that my deposit payment method is not verified. That verification has been open since February 2026 and my documents have been rejected four times, on no occasion identifying which specific field failed.

The deposit in question is ID 79692236, 250,000 CLP, made on 08/02/2026 through WebPay, using a virtual Visa Prepaid card ending 0608 issued by MACH (Bci, Chile) in my own name.

The requirement cannot be met. Mr.Bet asks for a single document showing my full name together with the deposit details. My card issuer does not produce such a document. It produces three separate ones, all of which I have submitted: a monthly account statement showing my full name, account number and the 250,000 CLP charge; an in-app transaction detail showing the date 08/02/2026, the card ending 0608 and transaction number 603910013906; and the virtual card screen showing my full name and the card ending 0608. Together they establish every data point requested.

Mr.Bet has also asked for a receipt showing the word "WebPay". In Chile, WebPay is a payment gateway operated by Transbank, not a bank or a card, and it never appears as a merchant name on a bank statement. The charge appears under the payment processor, Payku, shown as "PK COMERCIOS EN LINEA". No Chilean bank issues a statement containing the word WebPay.

During a live chat on 11/09/2026, agent Eva confirmed that the verification page allows only one upload per payment method, asked me to send the second document through the chat, and stated she would forward it as an exception. On 17/09/2026 agent Juliet wrote that no document had been received for that method. I have the full chat transcript.

What I am asking for: that Mr.Bet process my pending withdrawals and release the balance of 5,797,512.83 CLP.

I have submitted every document Mr.Bet has requested, in the format its own agents instructed. If any further verification step is genuinely required, I remain available to complete it immediately, including a video call or a photograph of me holding the card alongside my ID. What I dispute is that my funds have been withheld since June 2026 over a documentary requirement that no Chilean bank can satisfy.

Account: rmlira

94h left

$5,797,513

462 dollars was unfairly removed from my account

$462 was unfairly removed from my account. I made a $15 deposit, which entitled me to 90 free spins. However, I also received a no-deposit bonus of 15 free spins. I decided to use the 15 spins before the 90. I didn't win much, and my balance was $0.00 before I activated the 90-free-spin bonus. When I finished those spins, I won a large sum of money. But I was shocked to discover that the casino had removed $462 of my bonus winnings. I asked for an explanation, as I hadn't finished meeting the wagering requirements and there was no maximum cashout limit on the 90 free spins. Customer service told me the system had applied the maximum cashout limit from the 15 free spins (which did have a limit). I explained that this wasn't right, since that bonus was no longer active when I started the 90-spin bonus (which has no limit). Customer service told me the issue would be reviewed by the relevant department and that I would receive a reply shortly. I have been waiting since September 18th. That is an unusually long time to resolve a simple issue caused by a system error. They keep telling me to be patient, but this isn't the first time this site has kept me waiting for a long time without any explanation.

Resolved

€462

500 withdrawal pending since 28 August 2026

Dear AskGamblers Team,

I would like to file a complaint against Mr.Bet / EXITOROS S.R.L. regarding an unpaid withdrawal of €500.

I requested the withdrawal on 28 August 2026. According to Mr.Bet's terms and conditions, withdrawals should be processed within 48 hours.

However, as of 21 September 2026, I have still not received my €500 withdrawal. The withdrawal remains unresolved.

I have contacted Mr.Bet customer support several times regarding the delay, but I have not received a satisfactory explanation or a clear payment date.

I am requesting that Mr.Bet explain the reason for the delay and process my outstanding €500 withdrawal as soon as possible.

I can provide screenshots of the withdrawal, the relevant terms and conditions, and my communication with Mr.Bet as evidence.

Thank you for your assistance.

Kind regards,

Robby

Resolved

€500

Delayed withdrawal NZD

I made a withdrawal request of $4,500NZD on 17/09/26. It is still showing as pending even after being advised the processing time frame is 48 hours. We are nearing on 96 hours and this is yet to be accepted or even start processing.

Multiple chats with what appears to be an AI system have been pointless and they refuse to escalate.

The ability to verify my account (which I’m more than happy to do) is not available and I keep being told I’ll likely need to verify which adds another 48 hours (or however long they decide to take) of processing. I’ve asked multiple times to complete verification now to avoid further delays but have been told to be patient.

I have made one prior withdrawal from this site two days before hand for $500 NZD which was completed (and into my account) within 4 hours so I don’t understand why such a delay and getting any kind of resolution or even escalation seems impossible.

Help!

Resolved

$4,500

Delayed payment of 7900 dkk for 15 days