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Mr.Bet Casino - Delay in payment

REJECTED

Complaint Info

Disputed casino

Mr.Bet Casino

Amount

R$ 15011.25

Posted on April 13, 2024

It's been almost a week since I requested my withdrawal and I haven't received it, I'm a regular player, my account has already been verified and I still haven't received my money, I've contacted customer service several times and the answer is always the same, that they have been discharged. demand for withdrawals, but nothing justifies 7 days, I believe that the casino delays payment on purpose so that I can play again, I ask you to help me receive my money

AskGamblers
Posted on April 13, 2024

Dear @efcorrea,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on April 13, 2024

Total is R$ 15.011,25

AskGamblers
Posted on April 15, 2024

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on April 16, 2024

Dear ASKGAMBLERS,

We would like to inform you that the user has voluntarily decided to block their account. They have utilized the funds in various games, and currently, there are no available funds for withdrawal.

Should you require any further information or assistance, please feel free to reach out to us.

AskGamblers
Posted on April 16, 2024

Dear @efcorrea,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.