Customer support has not responded to my inquiries

Hi, i've been having trouble receiving my withdrawl from mr.bet on the 21 of june. I keep on receiving the same generic and automatic answers from their chat and by email i'm not getting any respons at all. They advertise that it takes 12 hours to resolve any withdrawl request with diamond statues.

I have put in a withdrawal request over 96 hours ago with Mr.Bet casino. I have contacted the chat multiple times with no resolution. I keep getting told that they have a high volume of withdrawals which is taking it longer than usual. I have 30 and 100 free spins sitting on my account but I cannot use them until this withdrawal is processed and one is going to expire in 2 days and the other in 4 days. I’m not sure if that’s the reason why they are with holding payment. I would appreciate your help with this matter as I am getting no reasonable explanation. I have attached my last chat conversation that I had with a Mr.Bet chat operator. I thank you in advance for your help in resolving this issue.

Hello. On June 1, I submitted a withdrawal request and then went through a difficult verification process. But when it came to verifying the payment method, things went very badly. First, I sent them a bank statement for the month of May, then I sent a photo of the payment they were interested in, but it didn’t work for them. Finally, I sent them a photo of that payment from my bank’s website with full details of my name, account number, and so on. I consider this a deliberate delay of the payment intended to lure me into losing this money.
Withdrawal amount: 2,700 CAD

I submitted a withdrawal request on 11/05/2026 at Mr.Bet Casino. According to their Terms and Conditions, withdrawals should be processed within 48 hours. However, my withdrawal request is still pending and has not been approved yet.

I have contacted customer support multiple times, but they do not provide any actual information regarding my payment. They only keep sending the same generic template response asking me to wait.

I find this situation very concerning because the casino is not respecting its stated withdrawal processing time, and the lack of communication from support makes the situation even more frustrating.

I would like Mr.Bet Casino to provide a clear explanation about the delay and process my withdrawal as soon as possible.

I have been trying to verify my identity to process my withdrawal of #40,000 for the past eight weeks but they keep rejecting it saying documents not acceptable or no longer valid. I was asked to upload ID and payment method which was Skrill,and withdrawal method which was my Bank statement. I have done all these but all documents still rejected despite 100 percent valid, it was at some point one support agent told me the payment method have been verified and only identity remains. I have contacted the supports times without number and it seems they are tired because they keep giving me same response "they have transferred my issues to the appropriate department and I should wait". It's been eight weeks and I cannot longer wait because each time it takes 24-48hrs to respond. The ID I uploaded several times was the original national identity card of Nigerian and they keep rejecting it, I even went ahead to upload my national voter's card but still rejected. Please the ID card is the original national ID of Nigeria, I do not have driver license or international passport which is very difficult for me to get and I have explained this to several agents and they said they will rectify. My national ID card is 100 percent valid and I use it for all my identity verification. Please review this careful and process my winnings of #40,000 to my account. Attached is the documents, My national ID card back and front, Skrill payment method, Bank statement and screenshots with agent involved. Thank you

I am submitting a formal complaint regarding the repeated rejection of my address verification despite providing all the requested documents and fully cooperating with your verification process.

Initially, I was informed that bank statements were acceptable as proof of address. Following your instructions, I uploaded a credit card bank statement from a different bank clearly showing my full name and address. My verification was still denied without a proper explanation.

After that, I was told that utility bills were acceptable. I then uploaded my phone bill, which is well within the last 3 months and clearly displays my name and address, yet it was denied again.

This process has been extremely inconsistent, frustrating, and unprofessional. Every time I provide a document according to the instructions given by your support team, it gets rejected with a different reason afterward.

I currently have over 8000 CAD locked in my account, and these ongoing delays are becoming unacceptable. I need access to my funds as soon as possible, and I expect a clear explanation as to why valid documents continue to be rejected despite following your stated requirements.

At this point, I am extremely frustrated with the lack of clarity and support being provided. I request that this matter be escalated immediately and resolved without further unnecessary delays.

Account Details:Name: Kavish SharmaRegistered Email: [email protected] Number: +1 6478075131

Mrbet casino have been delaying my verfication even after providing them all the required documents. They make every excuse possible in rejecting my documents. Now I've sent them new documents and it's been five days now even this they say 24-48 hours. I've verified my account in the past I don't know why they asking me again. I have a withdrawl for $1000 and it's has been delayed for three weeks now. Customer service is no help all they can say is pre generated messages saying we reviewing your documents and making every effort to review asap. This casino has paid me withdrawls in the past with no issues but now they trying every effort not to pay me.

On 13th April,2026 I withdrew my $3850 in winning it's been a week and I still haven't got paid. They wanted me to submit verification which I did and I had all the details they asked and still they rejected my documents. I resubmitted my documents and I have still not heard anything or gotten my winnings yet. This Casino has a joke of support and they are not helping me out. I would like to advise people to stay away from them.