Complaint #517 Mr.Bet Casino

Customer support has not responded to my inquiries

By Mike90

8 months ago

Hello,

I recently made a deposit on the Mr.Bet online casino and subsequently won €160. The platform requested that I complete an identity verification process, which involves submitting a photo of my passport, a recent utility bill, and documentation confirming my Skrill account.

I successfully uploaded both my passport photo and the utility bill. However, when attempting to upload the required proof of my Skrill account, the website consistently prevents the file from being submitted. I have tried multiple times, but the system does not accept the upload, and unfortunately, customer support has not responded to my inquiries.

I would appreciate assistance in resolving this issue so that the verification process can be completed and my winnings can be withdrawn without further delay.

Disputed Casino Mr.Bet Casino

Reason Verification issues

Amount €160

Discussion

AskGamblers

• Support Team

8 months ago

Dear @Mike90,

The AskGamblers Complaint Team is kindly asking you to assist the Mr.Bet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Mr.Bet Casino

• Representative

8 months ago

Hello Mike90,

Thank you for waiting. Your documents have been successfully checked and unfortunately rejected. You were asked to provide a photo of a document confirming your identity and a photo of a document confirming your address. The first document was rejected due to poor quality, the second because it was uploaded damaged. Our support team has sent you detailed instructions on the parameters of documents that will be accepted.

Please upload the documents to the verification window and we will be happy to review them.

Mike90

8 months ago

No, i still cannot upload the information from your site. Still not solved and this seems like a scam now. Stay away from this site! They wont pay your winnings!

Please askgamblers help me to get my 160€

Mr.Bet Casino

• Representative

8 months ago

Hello Mike90,

Our technical team has confirmed that you were unable to upload the proof of your Skrill account due to a system issue. This has now been fixed, and you can try again. All other documents have been successfully uploaded, so please allow some time for the verification process to be completed.

Mr.Bet Casino Complaint Stats

Resolved 170 / 172

Avg. Amount $3,999

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Mr.Bet Casino Complaints

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I am filing this complaint against Mr.Bet Casino due to an unjustified delay in processing my withdrawal. I was explicitly told by their support team that my withdrawal would be processed within a 48-hour timeframe. However, that time has already passed, and my funds are still pending.

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