Complaint #2 MoonBet Casino

Pending withdrawals Moonbet

By Georgi N.

1 week ago

Hello there, I have 2 withdrawals that are pending at the casino. One at the amount of 1000USD and one of the amount of 839USD. I have had 3 withdrawals with a 3rd one in the amount of 365USD which is the smallest amount and was paid. Can you please assist with getting the other two withdrawals paid, as the operator is not responding at all. Thank you in advance for your support.

Disputed Casino MoonBet Casino

Reason Delayed payment

Amount 1839

Discussion

AskGamblers

• Support Team

1 week ago

Dear all,

As apparent from the submitter's latest post, it is now obvious that the player submitted complaint against wrong casino, which has not yet even been presented and reviewed on AskGamblers. Therefore, we have no other choice but to Reject the complaint.

AskGamblers Complaint Team is using this occasion to recommend the player that further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

MoonBet Casino

• Representative

1 week ago

Dear AskGamblers Team,

After reviewing the screenshots provided by the complainant, we would like to clarify that the casino shown in the submitted evidence is not our casino.

The screenshots clearly display a different casino website, which has no affiliation with our platform. Therefore, the complaint regarding the pending withdrawals does not concern our casino or its services.

We kindly ask you to review the submitted evidence and verify that the complaint has been directed to the correct operator.

-The MoonBet Team

MoonBet Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $2,322

Avg. Complaint Duration 6 days

Avg. Response Time 20 hours

MoonBet Casino Complaints

See all complaints for this casino

Withdrawal is pending with casino since last 9 days

I opened account with https://moonbet17.com/ (Moonbet casino) on 02nd June 2026 after reading all the review and rating provided by you on this casino.
I always rely on the feedback provided by your expert.
After opening the account on moonbet casino I made total €4100. At the end I was lucky enough to win €6920.
Due to their withdrawal restriction I made my first withdrawal of €2000 which was action by them within 24 hours. Then I proceed and made the 2nd withdrawal request on 03rd June around 7:51AM Irish time.
That withdrawal is still in processing status. I got the mail from VIP manager that she is tracking my withdrawal and looking it personally, but no luck till now.
I am not sure why they have limitation on max withdrawal of €2000 where as they have mentioned no limit. I tried multiple option available for withdrawal but all limited to limit of €2000 which is against their T&C. They should have mentioned in their T&C about limit withdrawal method and only one withdrawal is allowed at a time.
Anyway I proceed with withdrawal of €2000 on 03rd June. Today is day 9 and my withdrawal is till stuck in processing status. They are not providing any timelines or any date and taking me in loop with same response. They have mentioned in their T&C that withdrawal timeline is within 24 hours.
I need your help to get my full winning amount from this casino. Please help me out.

Resolved

€2,000