Complaint #18 Monsterwin Casino

Withdrawal pending for over 3 business days verification still not completed

By Natzko

10 months ago

I am filing a complaint against monsterwin.

I requested a withdrawal on Saturday July 27, 2025. According to Monsterwin policy, withdrawals are supposed to be processed within 3 business days, excluding weekends. This means that processing should have started on Monday and removal should have been finalized by Wednesday July 30, 2025 at the latest.

Today is Friday August 1, 2025 and the verification stage of my withdrawal is still pending. I have not received any communication from the support team explaining the delay.

I have complied with all site rules, my account is in good standing, and I am willing to provide all necessary KYC documents upon request. I also contacted customer service, but received no satisfactory response.

I am attaching all relevant evidence, including screenshots of the removal request, status and support messages if available.

I request Monsterwin to process my withdrawal immediately or provide a clear explanation for the delay.

Thanks to AskGamblers for your help.

Sincerely,

Disputed Casino Monsterwin Casino

Reason Verification issues

Amount €103

Discussion

AskGamblers

• Support Team

10 months ago

Dear @Natzko,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Monsterwin Casino

• Representative

10 months ago

Dear NATZKO,

We are pleased to inform you that your withdrawal request has been successfully completed.

Kind Regards,
Monsterwin Casino Team

Natzko

10 months ago

I requested a withdrawal of 103 euros in bitcoin, I received €83 today. it is mentioned on your site that there are no fees on bitcoin withdrawals. I am therefore waiting for a second transfer of €20 to the same address please.

Monsterwin Casino

• Representative

10 months ago

Dear Natzko,

We would like to apologize for the delay caused of your withdrawal processing.

We are happy to inform you that your withdrawal will be processed in the nearest time possible and you will receive your funds.

Best regards,
Monsterwin.com

Monsterwin Casino Complaint Stats

Resolved 10 / 12

Avg. Amount $1,672

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

Monsterwin Casino Complaints

See all complaints for this casino

Pending withdrawal

Dear Customer Service!

I would like to file an official complaint against Monsterwin casino regarding a withdrawal of 150,000 HUF that I initiated 18 days ago via bank transfer. According to the casino's policy, bank withdrawals take 3-5 business days, so my transaction status is "Under Review".I contacted customer service several times via live chat and email, but they always said "everything is fine with my account and don't worry, my money is safe". I never received an answer as to why the money hadn't been transferred yet. They didn't ask for any identification documents, and there's no notice in my profile to do so.
I followed the rules completely, I didn't break the bonus terms. I think the casino is deliberately stalling for time without any justification.
Thank you for your help in resolving the matter.
Tímea Molnár

69h left

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Declined payments and unable to verify account

Hey!

I tried withdrawing my winnings from Monsterwin casino 14.4.2026. After couple of days, all of my withdrawals were cancelled without a reason stated and I am not able to make any withdrawals anymore. After chatting with multiple customer support persons, one of them told me my account needs to be verified via their websites verification section but I am not able to do that, since for my account it says that no verification is required. I have asked the customer support to make the verification available for me without any luck. So now I can't withdraw my winnigs/verify my account and the support is doing nothing to fix this issue.

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Withdrawal not processed over a week delay and no transparency

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I currently have multiple pending withdrawals, including €800, and there has been no progress.

The support team keeps providing generic responses such as “please wait” without giving any clear explanation or timeline.

I was also informed that a newer withdrawal may be processed before an older one, which is highly irregular and raises serious concerns about fairness and transparency.

Despite contacting live support multiple times and sending emails, I have not received any meaningful update or resolution.

This situation is unacceptable. I expect withdrawals to be processed in a timely and transparent manner.

I am requesting the immediate processing of all my pending withdrawals and a clear explanation for these delays.

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