Missing 600 euros

Dear MoiCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Found more evidence. They are making a habit out of this. Taking advantage of weaker people, which they have noticed a habit of playing much at their site.
Well this time someone is speaking up and wont stop until reimbursement is in place.

And to fill in, that email came 20 minutes after i sent a mail about making a complaint here. So i think they had my money in their possesion all the time. Probably due to low liquidity and with the hope that the stalling would make me play up the money.....

They did me dirty. First of all it was sucessfully withdrawn as u can see in the attached file. Then i get a mail that states " We kindly inform you that your withdawl returend and credited to your gaming account ".

Look at how the customer service even responds? "withdawl returend".

They wait 9 days and then they dont even say what happened? Just return my money to the account? Was the money sent to my bank even? I want a bankstatement where i can see the bank leaving them to my bank.

Last time it took 1 bankday to get my funds. This was done purely for me to play with the money, which i did. I will go to the end of the earth with this matter.

To take advantage of a player like that, stall the funds for 9 days, then without a reasoning, return the funds. Ofcourse they see my history, that i play much on their site. And then takes advantage of it....

Stalling for 9 days, should the next withdraw take another 5 days? that is 14 days. Ofcourse a player with a habit to play alot is going to burn through those funds in seconds.

I demands proof that the money left their bank to mine, or i want a refund of those 600 euro.