Complaint #2 MoiCasino

Deposit of 500 not credited to my account at MoiCasino

By gurievmeister

4 years ago

Hello,

I have made a payment in the amount of 500€. This payment has also gone out of my bank account (see screenshot). However, in the transaction overview from the casino it says "Failed" (see screenshot) and a credit was not loaded at the casino.

I have already contacted the casino twice, but no one answers me by mail. Can you please help me?

Thanks.

Regards,

Sascha

Disputed Casino MoiCasino

Reason Amount not credited

Amount €500

Discussion

There are no replies at the moment.

MoiCasino Complaint Stats

Resolved 0 / 2

Avg. Amount $596

Avg. Complaint Duration 4 days

Avg. Response Time 4 days

MoiCasino Complaints

See all complaints for this casino

Missing 600 euros

Hello,

I withdrew 600 euro which got approved the 19th of March 10:11 am. Up to today i have seen 0 euro in my bank. Been in touch with livechat and they, every time, assure me to wait. Because it can take 5 bank days to get the money, but the other times i have got it the day after. And its the same withdraw method, same bank, same account number.

Now its been a total of 8 days (6 bank days) and no money is yet to be seen. I asked livechat to provide bank statement of the money leaving their bank. No such thing has been provided. Only the sentence:

"We apologize for any inconvenience. I already escalated this to payment team, Once they get back to us I will reply to you."

So i start this complaint to find out what's really going on behind the curtains. Have Moicasino done a transfer? Is moicasino liquidity low so they are stalling clients withdrawals? Lets see if Moicasino is legit.

Unresolved

€600