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MoiCasino - Deposit of 500 not credited to my account at MoiCasino

UNRESOLVED

Complaint Info

Disputed casino

MoiCasino

Amount

€ 500

Posted on April 13, 2022

Hello,

I have made a payment in the amount of 500€. This payment has also gone out of my bank account (see screenshot). However, in the transaction overview from the casino it says "Failed" (see screenshot) and a credit was not loaded at the casino.

I have already contacted the casino twice, but no one answers me by mail. Can you please help me?

Thanks.

Regards,

Sascha