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Missing funds for 2 months, no reply yet


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By Jbd75
10 years ago
I opened an account with Propawin Casino and played a Netent game for a few minutes. During this time, I won some spins and lost others, I was checking my balance and I noticed something was not looking right. I went to my statement and noticed that NOT A SINGLE winning spin was paid. All my spins had 0.00 as return. I immediately contacted the support and they told me it's a technical issue and they will resolve this with netent. Two months later I don't have an answer. All they say is "the issue is not resolved yet"...
I keep contacting them but my money is nowhere!
Disputed Casino PropaWin Casino

Discussion

User name
Based on the player's last post we consider this case as resolved and officially closed.
User name
Hello. Please contact me providing your username, so we can credit some kind of no deposit bonus on your account for the inconvenience caused. Once again I do apologize for my ex-colleague who was dealing with this issue, he is no longer working for our company. Please feel free to contact me directly any time.

Best Regards

Alexander Lanberg - PropaWin Affiliate Manager
User name loyalty-level-2
The money finally "appeared" on my account. It's just a shame that it took 2 months to resolve the issue, and I needed to send 5 emails before they finally replied to one of them.

Anyway, case closed.
User name
Hello. First of all I would like to apologize for any inconvenience caused. Please contact me using e-mail partne­rs@­pro­paw­in.com providing your username. I will try to get the issue solved asap. Once again I do apologize for any inconvenience.

Best Regards

Alexander Lanberg - PropaWin Affiliate Manager

PropaWin Casino Complaint Stats

Resolved 1 / 1
Avg. Amount N/A
Avg. Complaint Duration 3 days
Avg. Response Time 2 days

PropaWin Casino Complaints

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PropaWin Casino confiscated my winnings with no reason stated
Maybe it was a stupid thing from me to trust these people again but I did anyway. On June 19th I was wondering why Propawin.com blocked my account in the first place on May (because they never told me why) and thought it may be because I was at the time in Portugal. So I told them I'm in my home country (Finland) now. Soon after I received a reply that my propawin account is now unblocked so I can start using it again. So I made two separate 50 euro deposits, altogether 100 euros. I won a little bit of money, and the total balance on Thursday June 25th was 562.50 euros. Suddenly my account is now blocked again. I contacted them and got a reply: "Dear Tommi, Unfortunately it was not the reason it was blocked and unfortunately I did not notice that in your account description, your account has been closed, with no right no reopen it and possibility to play in our casino. You have to wait for the decision from our payments department regarding this situation. Your account has been closed according to paragraph 13.6 of Terms and Conditions. Best Regards. Alex Carlow Your Support Representative " Today I received an email from them: "Dear Tommi, Please be informed that we reviewed your account history and found that 5th of May 2015 you has been informed about your PropaWin.com account closing according to Terms & Conditions paragraph 13.6. Please be informed that your account will remain closed in future. You are allowed to withdraw 100 EUR. This is your deposits amount performed 19th of June 2015. PropaWin Payment Department" I'm not going to accept this because this is a clear scam attempt and they just want to keep my winnings. I know they wouldn't give me the deposit back if I had lost that money.
Status rejected Rejected
€562