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PropaWin Casino - Missing funds for 2 months, no reply yet

RESOLVED

Complaint Info

Disputed casino

PropaWin Casino

Reason

Missing Funds
Inactive user
9 years ago

I opened an account with Propawin Casino and played a Netent game for a few minutes. During this time, I won some spins and lost others, I was checking my balance and I noticed something was not looking right. I went to my statement and noticed that NOT A SINGLE winning spin was paid. All my spins had 0.00 as return. I immediately contacted the support and they told me it's a technical issue and they will resolve this with netent. Two months later I don't have an answer. All they say is "the issue is not resolved yet"...
I keep contacting them but my money is nowhere!

9 years ago

Hello. First of all I would like to apologize for any inconvenience caused. Please contact me using e-mail partne­rs@­pro­paw­in.com providing your username. I will try to get the issue solved asap. Once again I do apologize for any inconvenience.

Best Regards

Alexander Lanberg - PropaWin Affiliate Manager

Inactive user
9 years ago

The money finally "appeared" on my account. It's just a shame that it took 2 months to resolve the issue, and I needed to send 5 emails before they finally replied to one of them.

Anyway, case closed.

9 years ago

Hello. Please contact me providing your username, so we can credit some kind of no deposit bonus on your account for the inconvenience caused. Once again I do apologize for my ex-colleague who was dealing with this issue, he is no longer working for our company. Please feel free to contact me directly any time.

Best Regards

Alexander Lanberg - PropaWin Affiliate Manager

AskGamblers
9 years ago

Based on the player's last post we consider this case as resolved and officially closed.