Complaint #11
BestCasino
Missing Balance & Support Not Responding
8 years ago
On 9 November 2017 I contacted Bestcasino that my balance of 101,51 euro was missing. They acknowledged the problem and told me the "Poker Manager" (I have no clue why him, I only played Blackjack) had to be contacted and they would get back to me soon. (chat-log, last bets and last transactions attached)
On 17 November 2017 I still hadn't heard a thing so I contacted chat support again. There they assured me they would get back to me as soon as possible. (chat-log attached)
On 21 January 2018 I was still waiting for an e-mail, so I decided to e-mail them myself demanding to address the issue. (mail attached)
On 14 February 2018 I had still no response, so I contacted chat support again. They were busy and told me they would get back to me and to leave a message (chatlog attached)
On 15 February 2018, after trying to contact chat-support a few times I was contacted by e-mail asking to describe the problem. I explained what happened earlier and I was told that I would be contacted the next day. (mail attached)
Now it's 19 February 2018 and they still haven't addressed the issue.
I hope taking the problem here will shed some light on what is happening and hopefully get my money back. Thanks in advance.
with kind regards,
Bjorn
On 17 November 2017 I still hadn't heard a thing so I contacted chat support again. There they assured me they would get back to me as soon as possible. (chat-log attached)
On 21 January 2018 I was still waiting for an e-mail, so I decided to e-mail them myself demanding to address the issue. (mail attached)
On 14 February 2018 I had still no response, so I contacted chat support again. They were busy and told me they would get back to me and to leave a message (chatlog attached)
On 15 February 2018, after trying to contact chat-support a few times I was contacted by e-mail asking to describe the problem. I explained what happened earlier and I was told that I would be contacted the next day. (mail attached)
Now it's 19 February 2018 and they still haven't addressed the issue.
I hope taking the problem here will shed some light on what is happening and hopefully get my money back. Thanks in advance.
with kind regards,
Bjorn
I just got an e-mail addressing the issue and they've come up with a solution. The missing funds are back now and a compensation was also included. (mail attached)
The issue is now resolved.
The issue is now resolved.
BestCasino Complaint Stats
Resolved
4 / 6
Avg. Amount
$1,114
Avg. Complaint Duration
6 days
Avg. Response Time
3 days
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