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BestCasino - Missing Balance & Support Not Responding

RESOLVED
BDGDH Netherlands
posted on February 21, 2018.

On 9 November 2017 I contacted Bestcasino that my balance of 101,51 euro was missing. They acknowledged the problem and told me the "Poker Manager" (I have no clue why him, I only played Blackjack) had to be contacted and they would get back to me soon. (chat-log, last bets and last transactions attached)

On 17 November 2017 I still hadn't heard a thing so I contacted chat support again. There they assured me they would get back to me as soon as possible. (chat-log attached)

On 21 January 2018 I was still waiting for an e-mail, so I decided to e-mail them myself demanding to address the issue. (mail attached)

On 14 February 2018 I had still no response, so I contacted chat support again. They were busy and told me they would get back to me and to leave a message (chatlog attached)

On 15 February 2018, after trying to contact chat-support a few times I was contacted by e-mail asking to describe the problem. I explained what happened earlier and I was told that I would be contacted the next day. (mail attached)

Now it's 19 February 2018 and they still haven't addressed the issue.

I hope taking the problem here will shed some light on what is happening and hopefully get my money back. Thanks in advance.

with kind regards,

Bjorn

BDGDH Netherlands
posted on February 21, 2018.

I just got an e-mail addressing the issue and they've come up with a solution. The missing funds are back now and a compensation was also included. (mail attached)

The issue is now resolved.

AskGamblers
posted on February 21, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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