Intentionally delaying verification process

I deposited played bonus and won. They locked my account so they don't have to pay me or refund me. This has been over a month and they keep saying it is ok no it's not this is about getting ridiculous. Just give me my money back or open my account. It's all because I won and they don't want to pay me what I won at this point it's been over a month and I just want what they owe me please help.

Dear Askgamblers,

My experience at Mirax casino turned from a great joy to a great nightmare. I was successfully verified in the casino. I did not use any bonus for my transfers (total value: 1500 EUR!).

After playing for some time, I managed to win 3400 euros. I immediately verified my account and immediately made a withdrawal via Neteller. First, the casino claimed that they had checked the payout and that it was in the processing phase. Then I got a message from them that I entered the wrong email and that I can now wait for the next 14 days, when the payment will be possible. What worries me here is the fact that they don't want to give me the email I used for the payout, and they also don't want to give me the Neteller ID transaction. Never in my life has it happened to me that I entered the wrong email. Also, waiting 14 days for a solution is a very long time. I have already written to Neteller, I will try to speed up the whole process, I would also like Mirax casino to help me with this.

I repeat: I have never used the wrong email. Also, I don't get a Neteller transaction id from the casino, so I sent an email to Neteller as well.

One more time: my deposits to the casino site are in total of 1500 euros, and currently my profit in the amount of 3400 euros is also in the "clouds". So all in all, almost EUR 5,000.

I will add all print screens that should be helpful in that case:

1) my successful verification

2) my successful deposits

3) status of my withdrawal

4) neteller answers

5) casino answers

I really hope all of us can help me to get money faster.

Best regards,

<full name removed>

Hi,

I accepted a deposit match bonus offer which was offered via email to me. The offer was for being with the casino for 6 months of which I chose the second option (code 6MONTHS2) being 100% match bonus up to $100. I deposited $100 and received the match bonus of $100 ok.

The only different terms (aside from their standard bonus terms and conditions) stated on the actual email were that you had 3 days to wager. No problem.

My first issue was that they had a higher wager of 45x (should be 30x) and a max bet of $1.60 (should be $9). I spoke to chat and it was pretty much “oh well I can’t change it”. I said there was no where in the email nor their bonus t & c. They said oh the website terms and conditions don’t apply for that one. Huh?? If that’s the case then you state the particular T & Cs in the email. They couldn’t send it to me either. I have screen shots.

In any case I just wagered it rather than get nowhere and stress myself out - it’s supposed to be fun! So, I finally complete the wagering and have around $1150. As soon as wagering completed - the balance went to $200. No no no I thought. It’s no max win at this casino and the chat also confirmed this (even though they couldn’t fixed the other stuff). I contacted chat and no one fixed and I get the usual “we’ll have someone contact you” but I never hear back. I have screen shots of the promo and all chats.

Can you please help.

Thank you