Complaint #16 Metal Casino

It's not possible to take my balance out

By trongii

3 years ago

Hey, I played in Metal Casino almost 1 month ago. I won some money and I tried to withdraw money to my bank account but they won't do it. I'll talk in chat but nobody answered. I replied to the email and they asked for my bank account number/Iban and everything else and I send documents to them. After that, they told me that money will arrive in 2-7days. Now it's almost 3 weeks.

Can you guys help me to solve this? I found this casino site on ur site... And I didn't use any bonus code on this site. It was raw money. There are some screenshots where u can see that my deposit was raw money.

Disputed Casino Metal Casino

Reason Delayed payment

Amount €1500

Discussion

AskGamblers

• Support Team

3 years ago

Dear Metal Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

trongii

3 years ago

Sorry i didint understand now ? I opened that link and it dosnt help me at all ? What prove you need. I played with raw money i didint use any bonus code. I have screenshots that it prove it?

AskGamblers

• Support Team

3 years ago

Dear @trongii,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Metal Casino Complaint Stats

Resolved 0 / 1

Avg. Amount $1,526

Avg. Complaint Duration 4 days

Avg. Response Time 1 day