Complaint #2 Megarich Casino

Account closed with money in balance

By Ovidijus S.

9 months ago

Message on forum

I was playing for a while on this site. After winning the prize in their race, I did not get prize money for 5 days (usually it gets paid in couples day) so I decided to ask about this situation on live chat and got told that they will check it. Next day my account was closed.

We inform you that your account was closed by the decision of the Administration, according to the rule:7.3. We reserve the right to close your Account at our absolute discretion and without any obligation to state a reason or give prior notice.

So they just took my balance that was on my account, 500euros race money and almost 1000euros value on my VIP status points(I can exchange it for money). Wrote them a few emails and did not get any response from them.

Disputed Casino Megarich Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

8 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Megarich Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Megarich Casino

• Representative

8 months ago

Dear AskGamblers Team,

Please find below the relevant clause from our Bonus Terms:
"Delaying any game round in any game, including free spins features and bonus features, is prohibited. In case of violation, the administration reserves the right to cancel all winnings."
In this case, the player repeatedly delayed bonus rounds and later resumed them during the Gold Fever tournament, which is precisely the type of conduct prohibited under this clause. No real funds were taken from the player - the account balance was zero at the time of closure - and the only consequence was exclusion from the tournament and the forfeiture of promotional rewards, fully in line with the cited Terms.

Kind regards,
Megarich Casino Team

Megarich Casino

• Representative

8 months ago

Dear AskGamblers Team,

We kindly confirm once again that the account closure and the status of all promotional rewards have already been explained in detail directly to the AskGamblers Complaint Team via email, together with all supporting information. The case is currently under your review, and we will provide any further clarification if requested.

Best regards,
Megarich Casino Team

JustAAs

• Lithuania

8 months ago

I feel like I was scammed and for such behavior to Your players You should lose your license for sure. My account was closed after the tournament ended and not to mention VIP rewards I lost. No explanation why this happened. Can this behavior be tolerated I am asking AskGamblers?

Megarich Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $8,646

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

Megarich Casino Complaints

See all complaints for this casino

Insanely low withdrawal limits and slow processing of withdrawals

I am filing a complaint against MegaRich Casino (megarich.com) regarding unfair and misleading withdrawal practices.

I registered, deposited $900, and won $12,500. I have already passed full KYC verification, and my account is confirmed. Despite this, when I attempted to withdraw, the casino informed me I was placed on a payment plan with severe restrictions:

Daily limit: €300

Weekly limit: €1000

Monthly limit: €7500??

Right now they are processing maximum 2 withdrawals a week, which actually means that I can only withdraw 600 EUR weekly. The processing of withdrawals takes over a week while the Casino refers to the payments processed within a cue, all though the T&C has this stated under section 6:

"Processing Time: Withdrawal requests are processed within two banking days, though delays may occur due to holidays or extra checks."

This means I cannot withdraw my winnings in a reasonable timeframe.

However, according to the casino’s own Terms & Conditions, Section 6 states:

> “Limits: Withdrawals are subject to limits (e.g., maximum of €10,000 per 24 hours and €50,000 per 30 days, unless agreed otherwise). For winnings over €50,000, payouts may be split into monthly installments."

The limits imposed on me (1000 EUR weekly / 7500 EUR monthly) are far below the stated terms and have no justification. This is a clear breach of contract and appears to be an attempt to delay or avoid paying legitimate winnings.

I kindly request AskGamblers’ assistance in ensuring that MegaRich Casino:

1. Increase my withdrawal limits according to their published terms (up to €10,000 per transaction / €50,000 per month).

2. Processes my withdrawal within 2 days according to their published terms of.

3. Provides a valid explanation for why much lower limits were imposed, despite my verified status and compliance with all requirements.

When I was VIP lvl 1 and Megarich informed me that increase activity and gambling is going to increase my limits, I got confirmed that the limits were as above. When I reached VIP lvl 2 and kept on playing, they informed me that the monthly limit was increased due to reaching a higher VIP level, which was not the case since the limits were the same. Screenshots of communicated limits are available before reaching a higher VIP Status, as the mails from the casino informing me about the higher monthly limit, which wasn't true.

At this point in time I can make withdrawals of 2x weekly of 300 EUR, totalling 600 EUR weekly, not reaching even my weekly limit. The daily and weekly limits doesn't correspond to the monthly limit, which can't be reached.

Reading other complaints on this site, the casino is referring to VIP level and activity for increased withdrawals. Nothing has been increased based on VIP level. In mail correspondence the casino has referred me to making deposits to be able to eventually get higher limits, which wont happen, since I want to withdraw my winnings, not make deposits.

I am prepared to provide all supporting evidence: screenshots of my balance, withdrawal request, KYC approval confirmation, the casino’s email response, and the Terms & Conditions page (Section 6).

Thank you for your help in resolving this matter.

Resolved

$12,500

Withdrawal limits lowered way below standard

I won 17584$. I've been trying to withdraw my win for 3 months now and at first i was able to withdraw 1500$ a week. Then it was cut too 800 per withdrawal, which was the "standard amount" according to emails from vip managers.

Then it was changed 487$ and now its changed again to 440$. at this pace it'll take another 4-5 months to get my withdrawal on top of the 3 months i already waited.

So I'd have to wait a total of 8 months to get my win. they made my withdrawal limit below the website's standard limit of 800. I sent all the proof by attaching the screenshot to prove my claim.

Section 6.11 states:

“You can withdraw up to 10,000 EUR per transaction and up to 50,000 EUR within 30 days. Actual limits may vary depending on the withdrawal method, VIP status, account activity, and other factors that may affect the withdrawal process.”

Resolved

$17,584

Insanely low withdrawal limit

I am filing a complaint against MegaRich Casino (megarich.com) regarding unfair and misleading withdrawal practices.

I registered, deposited $100, and won $4,500. I have already passed full KYC verification, and my account is confirmed. Despite this, when I attempted to withdraw, the casino informed me I was placed on a payment plan with severe restrictions:

Daily limit: €1,000

Weekly limit: €1,500

Monthly limit: €3,000

This means I cannot withdraw my winnings in a reasonable timeframe.

However, according to the casino’s own Terms & Conditions, Section 6.11 states:

> “You can withdraw up to 10,000 EUR per transaction and up to 50,000 EUR within 30 days. Actual limits may vary depending on the withdrawal method, VIP status, account activity, and other factors that may affect the withdrawal process.”

The limits imposed on me (1,500 EUR weekly / 3,000 EUR monthly) are far below the stated terms and have no justification. This is a clear breach of contract and appears to be an attempt to delay or avoid paying legitimate winnings.

I kindly request AskGamblers’ assistance in ensuring that MegaRich Casino:

1. Processes my withdrawal according to their published terms (up to €10,000 per transaction / €50,000 per month).

2. Provides a valid explanation for why much lower limits were imposed, despite my verified status and compliance with all requirements.

I am prepared to provide all supporting evidence: screenshots of my balance, withdrawal request, KYC approval confirmation, the casino’s email response, and the Terms & Conditions page (Section 6.11).

Thank you for your help in resolving this matter.

Resolved

$4,500