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Withdrawal of 21000 successful but not received


8 months ago
Hello AskGamblers team,
​I am reporting a withdrawal issue with Megapari Casino (User ID [1553098163]). I requested a withdrawal of 21,000 on 06-02-2026.
​The transaction status in the app shows 'Successful'. However, the money has not reached my bank account even after 5 days. I have contacted support multiple times, but they only tell me to 'wait 24 hours' and refuse to provide a UTR (Unique Transaction Reference) number. Without a UTR, my bank cannot track the funds.
Disputed Casino Megapari Casino
Amount ₹21000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
Dear Askgemler, I would like to express my sincere thanks to you. My amount has been successfully credited to my account. Thank you very much for your help and support!
User name
Hello Abdul342001

We kindly ask you to please wait until tomorrow, 3 PM (Indian Time), as withdrawals can take up to three business days to reflect, especially considering weekend processing delays.

If the funds are still not credited by that time, please provide an updated bank statement, and we will immediately proceed with a detailed investigation.

We truly appreciate your patience and understanding. We are here and will make sure this gets properly resolved.

Best regards,
Megapari Team
User name loyalty-level-1
Thank you for the update regarding my withdrawal. I have noted that it was approved on February 13, 2026, and may take up to three business days due to the weekend and potential local banking delays. I appreciate your efforts to resolve this and will wait for the funds to reflect in my account

Megapari Casino Complaint Stats

Resolved 87 / 87
Avg. Amount $1,858
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 67 out of 67 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Megapari Casino Complaints

See all complaints for this casino
Verification prolonged for 12 days with repeated document requests
I am submitting this complaint regarding the prolonged verification process on my MegaPari account.

My verification has been ongoing for approximately 12 days. During this period, I have fully cooperated with every request from MegaPari’s Security Department and have provided all documents and photographs that I am able to provide.

So far, I have submitted:

My national ID card.

A selfie holding my ID while my MegaPari account was open and visible on my computer.

A utility bill and an official document confirming my residential address.

Proof and screenshots of my cryptocurrency transactions.

After this, I was asked to take another selfie holding my ID while my email correspondence with MegaPari’s support/security team was open and visible on my computer. I also provided this photograph exactly as requested.

The main issue is the way the verification process is being handled. Almost every request takes approximately 72 hours to receive a response. After waiting for this period, instead of the verification being completed, I am repeatedly asked for another document, another photograph, or another form of verification, and a new waiting period begins.

I fully understand the need for KYC and security checks, and I have not refused any reasonable verification request. However, after providing proof of my identity, address, account ownership, email access and cryptocurrency transactions, I do not believe it is reasonable for the process to continue indefinitely through new document requests every three days.

This verification process has now lasted approximately 12 days and has involved multiple different forms of identity and account verification.

I am asking MegaPari to either complete the verification of my account or clearly state all remaining requirements at once, instead of adding new requirements after each 72-hour waiting period.

I can provide screenshots of the emails, document requests, timestamps and correspondence with the Security Department as evidence of the entire verification timeline.

I would appreciate AskGamblers’ assistance in resolving this matter.
Status solved Resolved