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Withdrawal not processing despite meeting all requirements


1 year ago

Hello,


I am facing a persistent issue with withdrawals on Megapari. I have fulfilled all the conditions for withdrawal, including wagering my entire deposit at odds above 1.14 as required. I also used the same method for both deposit and withdrawal, yet my request continues to fail with the same error message every time.


I have attached both a screenshot and a video that clearly show the issue and my attempts to withdraw. Despite several attempts, I have received no resolution from the support team.


My Megapari Account < sent to the casino >


I kindly request your assistance in getting this resolved. This experience is extremely frustrating and I’m hoping that, through AskGamblers, this matter can be addressed fairly.


Thank you in advance.

Disputed Casino Megapari Casino

Discussion

User name

Dear @Nishant17,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hello, and thank you for reaching out to us.
We have reviewed all the information you provided and can confirm that your two most recent withdrawals dated April 22nd—for the amounts of 1,000 and 4,500—were successfully processed.
Could you please confirm whether the funds have been credited to your account?
User name

Dear Megapari Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

User name
Good afternoon,
Thank you for reaching out. We are actively looking into the situation and doing our best to assist you. Since the issue originates on the bank's side, we will need a bit more time to investigate it thoroughly.

Unfortunately, we are unable to provide photos from the back office, as doing so would violate our internal security policies. We appreciate your understanding and thank you for your patience.

Megapari Casino Complaint Stats

Resolved 87 / 87
Avg. Amount $1,858
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 67 out of 67 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Megapari Casino Complaints

See all complaints for this casino
Verification prolonged for 12 days with repeated document requests
I am submitting this complaint regarding the prolonged verification process on my MegaPari account.

My verification has been ongoing for approximately 12 days. During this period, I have fully cooperated with every request from MegaPari’s Security Department and have provided all documents and photographs that I am able to provide.

So far, I have submitted:

My national ID card.

A selfie holding my ID while my MegaPari account was open and visible on my computer.

A utility bill and an official document confirming my residential address.

Proof and screenshots of my cryptocurrency transactions.

After this, I was asked to take another selfie holding my ID while my email correspondence with MegaPari’s support/security team was open and visible on my computer. I also provided this photograph exactly as requested.

The main issue is the way the verification process is being handled. Almost every request takes approximately 72 hours to receive a response. After waiting for this period, instead of the verification being completed, I am repeatedly asked for another document, another photograph, or another form of verification, and a new waiting period begins.

I fully understand the need for KYC and security checks, and I have not refused any reasonable verification request. However, after providing proof of my identity, address, account ownership, email access and cryptocurrency transactions, I do not believe it is reasonable for the process to continue indefinitely through new document requests every three days.

This verification process has now lasted approximately 12 days and has involved multiple different forms of identity and account verification.

I am asking MegaPari to either complete the verification of my account or clearly state all remaining requirements at once, instead of adding new requirements after each 72-hour waiting period.

I can provide screenshots of the emails, document requests, timestamps and correspondence with the Security Department as evidence of the entire verification timeline.

I would appreciate AskGamblers’ assistance in resolving this matter.
Status solved Resolved