Complaint #204 Megapari Casino

Withdrawal delayed for two weeks

By Negrito

7 months ago

Hello,

I withdrew the sum of 1600 euros two weeks ago, but I still haven’t received anything.

I have already provided all the necessary documents you requested, yet there has been no update or response from your side.

I would appreciate it if you could urgently check the status of my withdrawal and let me know when I can expect the funds to arrive.

This delay is concerning, and I kindly ask for a prompt clarification.

Disputed Casino Megapari Casino

Reason Delayed payment

Amount €1600

Discussion

AskGamblers

• Support Team

7 months ago

Dear Negrito,

Following the submitter’s email that he would like to reject the complaint, the AskGamblers Complaint Team just proceeded with cancelation.

Thank you for your cooperation.

Megapari Casino

• Representative

7 months ago

Hello Negrito,

We have thoroughly reviewed your case and noticed that all of your withdrawals from 2026-03-06 to 2026-03-22 17:14:49 were marked as approved. However, as your say, none of these withdrawals have been completed, which is certainly unusual and concerning.

Additionally, we could not find any documents from you in our system. Our support team has contacted you twice, requesting the necessary information, but we haven't received a response.

To proceed and investigate this issue more thoroughly, we kindly ask you to provide your bank statement from 03.06 to 25.03 so that we can check everything in detail. It's also important to note that there isn't a single withdrawal for the exact amount of 1600 euros in our records, but rather several smaller amounts.

Once we receive the requested information, we will be able to assist you further and provide a prompt resolution to your issue.

Thank you for your cooperation, and we look forward to hearing from you soon.

Megapari Casino Complaint Stats

Resolved 91 / 91

Avg. Amount $1,780

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 68 out of 68 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Megapari Casino Complaints

See all complaints for this casino

Unresolved financial withdrawal delay since September 14

To the Management of AskGamer / Support Team,

I am writing to formally submit a severe complaint regarding my financial issue, which has been completely ignored and unresolved since September 14th.

Account Details:

Account ID: 1660380431

Email: < removed >

Name: < removed >

Country/City: Egypt

I have contacted customer support multiple times, and every single time, I receive the exact same copy-pasted automated response telling me to "wait another 12 hours." This loop has been repeating indefinitely without any actual progress, investigation results, or solutions provided. This is unacceptable unprofessionalism, blatant stalling, and a clear disregard for customer rights.

As proven in the attached screenshots, your agents keep using the 12-hour excuse repeatedly over weeks without delivering anything. I demand an immediate escalation to senior management, an urgent resolution to my case, and the full return of my funds now, or I will be forced to escalate this matter publicly across all consumer protection platforms and official review channels.

Regards,

Resolved

ج.م.‏50

Deposit not credited with Wave

I made a deposit of 49260 FCFA on 2026-10-07 at 09:13 PM via Wave to Megapari.
Wave Transaction ID:xot-27r3hweeg1h28
Wave Status: Completed - money debited from my account.
Megapari Account ID: 1493589223
My player balance has never been credited. For 8+ days support only says "team is working on it" with no solution.
I have attached Wave transaction receipt and Megapari account screenshot.
I request immediate manual credit or full refund.
Thank you.

Resolved

FCFA49,260

Problem with communication related to the deposit verification

I have a issue with Megapari Betting site not a casino but i cannot find megapari in betting section

Since more than 2 weeks ive been trying to withdraw some of my money! I ended emailing with their security team and they want me to give em a deposit document from 24 04 26 amount 295USDT

The problem is that deposit doesnt exist! I ve been trying to explain to them dozen of times that acoording to their website that depopsit was credited onto my account on 21 04 26 !!! But it is like speaking with a bot or s AI! They have no clue what im saying

I keep calling their customer support almost everyday but they don allow me to speak with anybody from security team!

In attachment you will find history of my conversations with customer service and security team.

I hope you can somehow help me please!

I appreciate that!

Thank You

82h left

zł8,000

Withdrawal 800 MAD not received

Hello AskGamblers team,

I want to file a complaint against Megapari Casino.

On 04/10/2026, I requested a withdrawal of 800 MAD.

My user ID is 5365637457. The transaction ID is 1376828615. On the Megapari site, the status is SUCCESS, but the money never arrived in my Bank of Africa BMCE bank account.

I contacted support many times Ticket ID 99638d1e-ff8c-4807-b4d4-6b1495c96e83 and they keep saying wait. More than 10 days have passed.

I have attached my bank statement from 01/10/2026 to 13/10/2026 showing no 800 MAD received. Also screenshot of Megapari withdrawal history showing SUCCESS.

Please help me get my 800 MAD. I have been patient.

Thank you

Resolved

د.م.800

Deposit 26,000 PKR not credited since 08 Oct 2026

Amount: 26,000 PKR / 26,000 PKR

Date of transaction: 08 Oct 2026, 06:48 AM

Hello AskGamblers Team,

I deposited 26,000 PKR to Megapari on 08 Oct 2026 at 06:48 AM.

My Megapari User ID: 1795256917

Email: <removed>

Payment Method: Meezan Bank to UBL (Raast P2P)

Beneficiary Name: GHULAM FAREED

Beneficiary Account: UBL XXXX90175041

STAN Number: 495053

Amount: 26,000 PKR

The amount was successfully debited from my Meezan Bank account (ending 8264). I have bank statement proof showing STAN 495053.

However, the funds were never credited to my Megapari player account. I contacted Megapari support on 08 Oct 2026 via live chat, but they did not reply and did not credit.

I have been waiting for 6 days now.

I request that Megapari credit 26,000 PKR to my account ID 1795256917.

I have attached the Meezan Bank statement as proof.

Thank you.

Resolved

₨26,000

3200 Amount Deposit not Receive

Megapari
Account number
id: 1831944367

I made a deposit of ₹3,200 to my Megapari account on 9 October 2026 at 10:04 PM. The payment was successfully completed through PhonePe, but the amount has still not been credited to my Megapari account.
It has now been 4 days, and I am still waiting for my deposit to be credited.
Payment Details:
Amount: ₹3,200
Date & Time: 9 October 2026, 10:04 PM
UTR: 411463111654
Please verify the transaction and credit my ₹3,200 deposit to my Megapari account as soon as possible.

Resolved

₹3,200

Deposit of 25000 BDT not credited to account

Dear AskGamblers Team,

I am submitting this formal complaint regarding an unresolved deposit issue with Megapari Casino.

On 27th September 2026 ,I made a deposit of 25,000 BDT into my Megapari account via bKash. The transaction was fully successful and the amount was debited from my personal account. However, even after considerable time has passed, the funds have still not been credited to my Megapari gaming balance.

Here are my account and transaction details:

Megapari User ID: 517338295
Disputed Amount: 25,000 BDT
Payment Method: bKash
Transaction ID (TrxID): DIR00LZ2ES
Date & Time of Transfer: 27/09/2026 5.31 pm

I contacted Megapari Live Chat support and their email support multiple times. Every time I reached out, I was only given automated or generic replies asking me to wait, without any concrete updates or timeline for resolution. I have already provided all requested proof of payment, including bank/wallet transaction statements and full screenshots showing the successful transfer and Transaction ID.

Despite completing all required steps and showing genuine proof of payment, my 25,000 BDT is still missing.

I kindly request AskGamblers to intervene and assist in getting Megapari to investigate this payment and credit the 25,000 BDT to my account or refund it back to my original payment source.

Thank you for your time and assistance.

Resolved

Withdrawal error declined by operator payment processing error

Gaming ID: 1825308423

I would like to complain about my withdrawal which keeps being declined by megapari amounting $3700 USD.

Live chat and customer support keep giving wrong solutions as they keep saying there is a technical issue and all that. It's been 3 days now but getting the same error every day and no one is helping out. Getting the same errors every day and nothing is being fixed.

Kindly help me get my money back as I have attached all screenshots below.

72h left

$3,700

Deposit of 280 EGP not credited for 6 days via Vodafone Cash

Hello AskGamblers team,

On 30/09/2026 I made a deposit of 280 EGP to Megapari via Vodafone Cash.

The money was deducted from my Vodafone Cash wallet but was not added to my Megapari balance.

I have contacted Megapari support for 6 days without any solution. They keep saying to wait and that the issue was forwarded to the finance department.

I have attached proof of the Vodafone Cash payment and my Megapari account showing the deposit was not credited She also provided a video guide from the Vodafone Cash wallet.

Please help me to get my deposit credited or refunded.

Thank you.

Resolved

ج.م.‏280

Verification prolonged for 12 days with repeated document requests

I am submitting this complaint regarding the prolonged verification process on my MegaPari account.

My verification has been ongoing for approximately 12 days. During this period, I have fully cooperated with every request from MegaPari’s Security Department and have provided all documents and photographs that I am able to provide.

So far, I have submitted:

My national ID card.

A selfie holding my ID while my MegaPari account was open and visible on my computer.

A utility bill and an official document confirming my residential address.

Proof and screenshots of my cryptocurrency transactions.

After this, I was asked to take another selfie holding my ID while my email correspondence with MegaPari’s support/security team was open and visible on my computer. I also provided this photograph exactly as requested.

The main issue is the way the verification process is being handled. Almost every request takes approximately 72 hours to receive a response. After waiting for this period, instead of the verification being completed, I am repeatedly asked for another document, another photograph, or another form of verification, and a new waiting period begins.

I fully understand the need for KYC and security checks, and I have not refused any reasonable verification request. However, after providing proof of my identity, address, account ownership, email access and cryptocurrency transactions, I do not believe it is reasonable for the process to continue indefinitely through new document requests every three days.

This verification process has now lasted approximately 12 days and has involved multiple different forms of identity and account verification.

I am asking MegaPari to either complete the verification of my account or clearly state all remaining requirements at once, instead of adding new requirements after each 72-hour waiting period.

I can provide screenshots of the emails, document requests, timestamps and correspondence with the Security Department as evidence of the entire verification timeline.

I would appreciate AskGamblers’ assistance in resolving this matter.

Resolved