Complaint #306 Megapari Casino

Unresolved financial withdrawal delay since September 14

By atef h.

1 day ago

To the Management of AskGamer / Support Team,

I am writing to formally submit a severe complaint regarding my financial issue, which has been completely ignored and unresolved since September 14th.

Account Details:

Account ID: 1660380431

Email: < removed >

Name: < removed >

Country/City: Egypt

I have contacted customer support multiple times, and every single time, I receive the exact same copy-pasted automated response telling me to "wait another 12 hours." This loop has been repeating indefinitely without any actual progress, investigation results, or solutions provided. This is unacceptable unprofessionalism, blatant stalling, and a clear disregard for customer rights.

As proven in the attached screenshots, your agents keep using the 12-hour excuse repeatedly over weeks without delivering anything. I demand an immediate escalation to senior management, an urgent resolution to my case, and the full return of my funds now, or I will be forced to escalate this matter publicly across all consumer protection platforms and official review channels.

Regards,

Disputed Casino Megapari Casino

Reason Refund declined

Amount ج.م.‏50

Discussion

AskGamblers

• Support Team

6 hours ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

asd22man

• Egypt

10 hours ago

Dear AskGamblers Team and Megapari Casino Representative,
Thank you very much for your follow-up and prompt action. I am writing to confirm that the 50 EGP deposit has been successfully received and credited to my account.

I sincerely appreciate the great effort and support provided by the AskGamblers team, as well as Megapari Casino for resolving this issue. You can now consider this complaint fully resolved and closed.
Best regards,
asd22man

Megapari Casino

• Representative

10 hours ago

Dear asd22man,

Thank you for providing the full transaction details.

We have now completed the review and can confirm that the 50 EGP deposit has been successfully approved and credited.

We sincerely apologize for the delay and for the time you had to spend following up on this transaction.

asd22man

• Egypt

12 hours ago

Dear AskGamblers Support Team,

Thank you for your follow-up. Here are my exact account details and the information regarding the disputed transaction:

Account ID: 1660380431

Email: <removed>

Name: <removed>

Country/City: Egypt, Sohag

Transaction Type: Deposit

Amount: 50 EGP

Date and Time: 14/09/2026 at 01:07 AM

Payment Method: Mobile Wallet transfer

Transaction Status: Successful (as shown in the attached receipt)

Please let me know if you need any further information or additional screenshots to resolve this issue. Thank you for your cooperation.

Megapari Casino Complaint Stats

Resolved 89 / 89

Avg. Amount $1,818

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 68 out of 68 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

COMPLAINT REFERRED BY AGCCS PARTNER Time2play (85)

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