Complaint #79
Megapari Casino
Unnecessary documents for verification
2 years ago
Certainly! It's been an incredibly frustrating experience trying to withdraw my winnings from Megapari Casino. I initiated a withdrawal request for 44,000 RS (527 USD) and since then, it's been a never-ending saga of document requests and delays.
Initially, they asked for my Aadhar card, PAN card, voter ID, and selfies with these documents on June 17, 2024. I promptly submitted everything they asked for. Instead of verifying my documents, they kept asking me to wait.
Then, on June 20, they suddenly required utility bills for the last three months. I provided those as well, hoping it would expedite the process. But again, they asked me to wait.
On June 23, they requested an e-Aadhar document, which I promptly provided. This back-and-forth continued, with them repeatedly asking for documents I had already submitted. For instance, on June 26, they asked for my PAN card again, even though it was already in their possession. Despite my frustration, I resubmitted it once more.
Today, on June 30, they asked for my driving license. At this point, I feel like they're just stalling. Each time I provide what they ask for, they respond with another request and another delay tactic. Their constant reassurance to "wait for verification" has become disheartening and unacceptable.
I've complied with every single one of their demands promptly and thoroughly, yet they haven't processed my withdrawal. It's incredibly frustrating and I feel like my time and efforts are being completely disregarded.
I expect Megapari Casino to take immediate action to verify my documents and process my withdrawal without further delay. This prolonged verification process is unreasonable, and I urge them to prioritize resolving this issue promptly.
Initially, they asked for my Aadhar card, PAN card, voter ID, and selfies with these documents on June 17, 2024. I promptly submitted everything they asked for. Instead of verifying my documents, they kept asking me to wait.
Then, on June 20, they suddenly required utility bills for the last three months. I provided those as well, hoping it would expedite the process. But again, they asked me to wait.
On June 23, they requested an e-Aadhar document, which I promptly provided. This back-and-forth continued, with them repeatedly asking for documents I had already submitted. For instance, on June 26, they asked for my PAN card again, even though it was already in their possession. Despite my frustration, I resubmitted it once more.
Today, on June 30, they asked for my driving license. At this point, I feel like they're just stalling. Each time I provide what they ask for, they respond with another request and another delay tactic. Their constant reassurance to "wait for verification" has become disheartening and unacceptable.
I've complied with every single one of their demands promptly and thoroughly, yet they haven't processed my withdrawal. It's incredibly frustrating and I feel like my time and efforts are being completely disregarded.
I expect Megapari Casino to take immediate action to verify my documents and process my withdrawal without further delay. This prolonged verification process is unreasonable, and I urge them to prioritize resolving this issue promptly.
Screenshot
