Complaint #130 Megapari Casino

Unable to withdraw money from Megapari

By Mukesh_mike

11 months ago

Hi,

I have been trying to withdraw funds from Megapari account since last night.

However, all the modes of transfer were inactive till this morning. (See attached screenshot 1)

At last when I was able to put a transfer request for funds withdrawal this morning, first it was approved but later it got rejected for reasons unknown. (See attached screenshot2)

Since then all the withdrawal modes are again inactive and only the deposit modes are active.

When I tried contacting the customer care they kept telling us there is technical issue and tell me to wait for 12-24 hours. (See attached screenshot 3 to screenshot 9). However, it's more than 24 hours but still the problem persists.

Please help in resolving the matter.

My Megapari ID - 581700781

Disputed Casino Megapari Casino

Reason Declined payment

Amount ₹50000

Discussion

AskGamblers

• Support Team

11 months ago

Dear @Mukesh_mike,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Megapari Casino

• Representative

11 months ago

Dear AskGamblers Team!

We have an update regarding this case, and we would be more than happy to share it with you.

At the time the player experienced difficulties with withdrawals, there were temporary technical issues on the side of the payment provider. We can now confirm that these issues have been fully resolved.

Furthermore, we would like to highlight that the player has successfully submitted multiple withdrawal requests, all of which have been approved:

2025-07-17 08:19:01 – ₹2,000 – Approved

2025-07-17 11:35:59 – ₹2,000 – Approved

2025-07-17 14:51:32 – ₹4,000 – Approved

2025-07-17 16:53:45 – ₹4,000 – Approved

Given this, we believe the player’s initial concern "being unable to submit a withdrawal request" has been fully resolved, and the withdrawal process is now functioning properly.

Would it be reasonable to consider this complaint resolved and mark it as "Resolved"?

We remain at your disposal for any further clarification and appreciate your cooperation.

Warm regards,
Megapari

AskGamblers

• Support Team

11 months ago

Dear Megapari Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Megapari Casino

• Representative

11 months ago

Hello, Mukesh_mike!

We are disheartened to hear about your unsatisfactory experience with us, and we sincerely apologize for any inconvenience caused. Rest assured, our team is diligently investigating your case with the utmost priority, working towards a swift resolution. Your patience is greatly appreciated, and we will ensure to keep you informed of our progress.

Megapari Casino Complaint Stats

Resolved 65 / 65

Avg. Amount $2,324

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Megapari Casino Complaints

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I will attach my transaction pics and my bank statement also

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Delayed and missing withdrawals Total 650 CAD

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Corps du message (Description) :

Dear Casino Guru / AskGamblers Team,

I am filing a complaint against Megapari regarding multiple withdrawal issues and generic responses from their customer support.

My account ID is < sent to the casino >. My account is fully verified.

I currently have three withdrawal requests that have not been credited to my bank account, totaling 650 CAD:

April 30, 2026: Withdrawal request No 4786314803 for 200.00 CAD

April 30, 2026: Withdrawal request No 4786569909 for 250.00 CAD

May 1, 2026: Withdrawal request No 4786678053 for 200.00 CAD

I was informed that the two requests from April 30 were "approved", but I have still not received any funds in my bank account. The request from May 1 appears to be blocked or stuck in pending.

Whenever I contact customer support, they do not provide any real explanation or tracking information. They only send generic responses asking me to be patient and wait. I was told to wait until today, but my money is still missing.

I have attached a screenshot of my account management page showing my account ID and the exact transaction numbers, as well as screenshots of my communications with support.

I kindly request your assistance in investigating this matter and forcing Megapari to process and release my payments immediately.

Thank you for your time and help.

Sincerely,

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I keep getting told to wait 12 hours over and over again. They say finance hasn't come up with a solution and to come back in 12 hours. & it's getting really frustrating because it only took a call hours for my past withdrawals to complete, so I really dont understand why this is happening now, and I am not receiving any help whatsoever

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Deposit amount not credited my megapari account

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Aadhaar Card, PAN Card, Driving Licence, Selfie with ID, iCash deposit proof, Crypto (Trust Wallet) transaction details, Wallet screenshots, Personal profile screenshots

Even after full compliance, Megapari continues to ask for repeated documents, request irrelevant information, and delay verification without any clear reason

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I request that AskGamblers intervene and help resolve this matter.

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