Complaint #108 Megapari Casino

Unable to withdraw funds from Megapari account

By Clapper

1 year ago

Over the past few days I have tried to make multiple requests to withdraw my funds from Megapari.com, each time the request initially says approved, however, after 24 hours it will decline with the message: "You cannot withdraw funds in the amount of 1231.85 NZD (Declined by operator. (Payment processing error))". I have reached out to Megapari support on multiple occasions to try and resolve this issue, however, they have been of no help and continue to tell me to wait 24 hours for the "technical issue" to be resolved. Only for the request to get denied once again. Not only this, but when I make the visa withdrawal request, the website gets me to fill out a form with my card details, but not my bank account number, which would be required to make a transaction into my account. I've sent an email to support, including my bank account number so they can make the deposit manually since their withdrawal method is obviously dysfunctional, however, I haven't received a response. I also tried to make a withdrawal via crypto, but conveniently, their website only allows you to withdraw using the same method you used to make a deposit. I've researched online and have found plenty of other people who have had the exact same issue with withdrawing and frustration getting the exact same response to wait another 24 hours from the support team, to me it looks like Megapari is making it as hard as possible for customers to make withdrawals so that they end up gambling it away out of frustration. I hope you can help me out. Thank you < first name removed >

Disputed Casino Megapari Casino

Reason Declined payment

Amount $1231.85

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Clapper,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Megapari Casino

• Representative

1 year ago

Askgamblers, Clapper, we thank you for your patience and the time you giving us upon this case.

Upon reviewing this case, we found that the withdrawal was declined by your issuing bank. This typically occurs when a card is unable to accept international payments, often due to currency restrictions or settings.

To assist you in resolving this issue, we recommend the following steps:

Step 1: Contact Your Bank: Reach out to your bank directly and inquire why your card isn't accepting international transfers. Specifically, ask if your card can receive payments in EUR (Euros) or if it only supports currency of your country of residence.

Step 2: Verify Currency Compatibility: Confirm with your bank whether your card is set up to accept foreign currency transactions. Some cards may have restrictions or require activation for international payments.

Step 3: Alternative Payment Methods: If your current card cannot accept EUR payments, consider using a different card or payment method that supports international transfers. We are happy to assist you with updating your withdrawal details.

• The current task is to ensure that you have a card without any restrictions from the issuing bank. If we are able to achieve this, your funds will be successfully credited to your account.

• If your bank is unable to provide such a card (please verify this and let us know, as it’s a crucial step), please get back to us, and we will try to offer an alternative solution to resolve the issue.

Please let us know if you need further assistance or have any questions. We are here to support you every step of the way.

Warm regards,
Megapari Team

AskGamblers

• Support Team

1 year ago

Dear Megapari Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Megapari Casino

• Representative

1 year ago

We appreciate you for your time. Please rest assured that we are diligently looking into the issue and working hard to resolve it. As this matter seems to be related to the bank's processing, we kindly request some additional time to fully investigate and find a solution. We thank you for your understanding and patience as we work through this.

Megapari Casino Complaint Stats

Resolved 64 / 64

Avg. Amount $2,360

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Megapari Casino Complaints

See all complaints for this casino

Missing Deposit of 1000 MAD for 9 days ID 1660710575

"I made a deposit of 1000 MAD on May 5th via CIH Bank. My player ID is 1660710575. The funds were successfully debited from my bank, but after 9 days, they have not been credited to my account. I have provided all bank statements and proof of payment to the support team, but they keep giving me false promises and conflicting deadlines (24h, then 12h, then another 24h). This is a clear case of stalling. I request the immediate credit of my funds."

Resolved

د.م.1,000

3 days withdrawal delay

I’ve previously withdrawn money from this site and it took 2 days. It took me 3 chat visits. Three days ago I withdrew money again. I still have not received my money. I’ve spoken to chat 10 times and they keep telling me to wait 12-24 hours. I have also given them a call. They keep saying they’ve “highlighted the issue to the finance team”. It’s now over 3 days. How long am I supposed to wait??!!!

Rejected

$250

Delayed and missing withdrawals Total 650 CAD

Delayed and missing withdrawals (Total: 650 CAD)

Corps du message (Description) :

Dear Casino Guru / AskGamblers Team,

I am filing a complaint against Megapari regarding multiple withdrawal issues and generic responses from their customer support.

My account ID is < sent to the casino >. My account is fully verified.

I currently have three withdrawal requests that have not been credited to my bank account, totaling 650 CAD:

April 30, 2026: Withdrawal request No 4786314803 for 200.00 CAD

April 30, 2026: Withdrawal request No 4786569909 for 250.00 CAD

May 1, 2026: Withdrawal request No 4786678053 for 200.00 CAD

I was informed that the two requests from April 30 were "approved", but I have still not received any funds in my bank account. The request from May 1 appears to be blocked or stuck in pending.

Whenever I contact customer support, they do not provide any real explanation or tracking information. They only send generic responses asking me to be patient and wait. I was told to wait until today, but my money is still missing.

I have attached a screenshot of my account management page showing my account ID and the exact transaction numbers, as well as screenshots of my communications with support.

I kindly request your assistance in investigating this matter and forcing Megapari to process and release my payments immediately.

Thank you for your time and help.

Sincerely,

Resolved

$650

Withdrawal being delayed no legitimate reason

My withdrawal has been delayed for a few days now without a reasonable explanation.

I keep getting told to wait 12 hours over and over again. They say finance hasn't come up with a solution and to come back in 12 hours. & it's getting really frustrating because it only took a call hours for my past withdrawals to complete, so I really dont understand why this is happening now, and I am not receiving any help whatsoever

Resolved

Deposit amount not credited my megapari account

Hello I deposit amount 17-04-2026 4000 INR still that amount not credited my megapari account please credit fast I need to use that amount. For your reference I will attach payment receipt. I am facing every time same problem again and again. Please rectify my issue as soon as possible and credit my money to my megapari account.

Resolved

₹4,000

Intentionally delaying verification

I have been waiting for almost 2 weeks now to get my account verified with this bookmaker so that I can withdraw my funds. It seems to me this bookmaker is intentionally delaying my verification so that I am unable to withdraw my funds. This process was supposed to take 72 hours but instead it has taken almost 2 weeks and still no solution has been provided to me. I have given these people every single document I have at my disposal, ID documents, Birth Certificates, Crypto Screenshoots, selfies with my ID and also selfie with a secret they gave me but still nothing!I ask AskGamblers rs to help me recover my funds from this fraudulent bookmaker.

Rejected

10000 INR not credited to my bank account

Hello,

Again i am facing the same issue.

Withdrawal amount has not been credited to my bank account. 10000 INR since 03-04-2026

Already 3 days over, but still, that amount has not been credited to my bank account

Please rectify my issue and credit my amount to my bank account

For your reference, I will attach the withdrawal request photo

Resolved

₹10,000

Withholding 200888 INR for over 30 days

I am filing this complaint against Megapari for the unjustified delay in account verification and withholding of my funds amounting to ₹200,888.

My account has been under KYC verification for more than 30 days, despite the fact that I have submitted all the requested documents multiple times.

Documents already submitted:

Aadhaar Card, PAN Card, Driving Licence, Selfie with ID, iCash deposit proof, Crypto (Trust Wallet) transaction details, Wallet screenshots, Personal profile screenshots

Even after full compliance, Megapari continues to ask for repeated documents, request irrelevant information, and delay verification without any clear reason

At one point, they even asked about my relationship with another person, which has no relevance to my account verification. This raises serious concerns about their verification process.

Main Issues: verification delay exceeding 30 days, continuous and repetitive document requests, no clear explanation or rejection provided

Withdrawal remains blocked despite full compliance

I have confirmed multiple times that I am the sole owner of the account. All deposits were made by me personally

Despite this, Megapari has failed to complete verification or allow withdrawal.

My Request: Immediate completion of KYC, immediate release of my funds ₹200,888, and a clear explanation for this delay

If Megapari fails to resolve this issue, it clearly indicates intentional delay and unfair practice.

I request that AskGamblers intervene and help resolve this matter.

Resolved

₹200,888

Withdrawal delayed for two weeks

Hello,

I withdrew the sum of 1600 euros two weeks ago, but I still haven’t received anything.

I have already provided all the necessary documents you requested, yet there has been no update or response from your side.

I would appreciate it if you could urgently check the status of my withdrawal and let me know when I can expect the funds to arrive.

This delay is concerning, and I kindly ask for a prompt clarification.

Rejected

€1,600

Megapari wont let me withdraw

I have made multiple deposits to my account using Neteller. According to your own rules, withdrawals must be made using the same payment method as the deposits.
Today, when I tried to withdraw my funds, I noticed that Neteller is not available at all as a withdrawal option on the site. Your support team told me that the only solution is to deposit several hundred euros again using another method, wager that amount, and only then would I be able to withdraw using a new method.
This is completely unacceptable. I have already deposited hundreds of euros via Neteller, and I should not be forced to deposit and wager additional money just to access my own funds.
I therefore formally request the immediate closure of my account and a full refund of my entire balance back to the original Neteller account I used for deposits.
If for any reason a refund to Neteller is not possible at this time, I demand that the funds be sent to me via SEPA bank transfer instead.
I was also informed that Neteller is "under maintenance", but I have been told by other players that this issue has been ongoing for several months. This looks like an intentional restriction rather than a temporary technical problem.
I expect a clear response and resolution

Rejected