Complaint #101
Megapari Casino
Unable to make withdrawal to my money
1 year ago
My dear Askgamblers team.
I want you to help me urgently, Megapari does not allow me to withdraw my money. It started on February 6th when I won a good amount of money, about 200 euros. When I created a request to withdraw the money, the request was not accepted. Instead, they asked me to contact the security team to verify my identity. I contacted them on the same day and sent them pictures of my id as they asked me. A day after sending the message, I contacted technical support and told them that 24 hours had passed and they had not responded to me yet. They told me that the verification process takes 72 hours and that I had to wait another 48 hours. It has been 7 days since I sent the message and I have not received any response from them. Now I have about 350 euros held on the site and I cannot withdraw them. I am in dire need of the money and the security team does not respond to me. I hope that your wonderful team will contact Megapari and understand the reason behind why they're not responding to my messages because what they are doing is a violation of the rights of their customers and betting laws in general.
Id: 1144782199
I want you to help me urgently, Megapari does not allow me to withdraw my money. It started on February 6th when I won a good amount of money, about 200 euros. When I created a request to withdraw the money, the request was not accepted. Instead, they asked me to contact the security team to verify my identity. I contacted them on the same day and sent them pictures of my id as they asked me. A day after sending the message, I contacted technical support and told them that 24 hours had passed and they had not responded to me yet. They told me that the verification process takes 72 hours and that I had to wait another 48 hours. It has been 7 days since I sent the message and I have not received any response from them. Now I have about 350 euros held on the site and I cannot withdraw them. I am in dire need of the money and the security team does not respond to me. I hope that your wonderful team will contact Megapari and understand the reason behind why they're not responding to my messages because what they are doing is a violation of the rights of their customers and betting laws in general.
Id: 1144782199
Megapari Casino Complaint Stats
Resolved
87 / 87
Avg. Amount
$1,858
Avg. Complaint Duration
8 days
Avg. Response Time
2 days
Megapari Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 67 out of 67 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.
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