Complaint #313 Megapari Casino

Two bank withdrawals totaling 31350 INR sent to wrong account since September

By syedshakeralisaheb

4 days ago

Hello Sir/Madam,

I am contacting you to check if you could help me regarding my withdrawals not being processed by MegaPari platform.

I am < full name removed >. My MegaPari account ID is 1530674521

I did not receive the two withdrawals.

1. First withdrawal was requested on 7th September, 2026 for an amount of ₹5050 INR. MegaPari shows that withdrawal was sent via E-transfer No. 5253637571 using "Bank transfer", for an amount of ₹5050 INR on 07-09-2026 at 17:33. However, I did not receive the amount in my bank.

2. Second withdrawal was requested on 24th September, 2026 for an amount of ₹26300 INR. MegaPari shows that withdrawal was sent via E-transfer No. 5323589931 using "Bank transfer", on 24-09-2026 at 02:16.

I had contact at the chat support who declined to give a ticket number. I am attaching a video recording of the screen. Further, I tried to contact them over the phone on < phone number removed >. But there is no live agent. The call ends abruptly asking us to call them over the telegram. On Telegram, there is no live agent. It's only a bot.

While chatting with Viktor (customer service representative), I came to know that both the payments were sent to incorrect account number ending with 61****95. This is not my account number. I have no idea to whom this account belongs.

I kindly request your help.

Thanks,

< full name removed >

Disputed Casino Megapari Casino

Reason Declined payment

Amount ₹31350

Discussion

94 hours left for Megapari Casino to respond.

syedshakeralisaheb

1 hour ago

The withdrawal via E-transfer No. 5253637571 using "Bank transfer", for an amount of ₹5050 INR on 07-09-2026 at 17:33 is still pending. I did not receive ₹5050.

AskGamblers

• Support Team

1 day ago

Dear @syedshakeralisaheb,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Megapari Casino

• Representative

3 days ago

Dear syedshakeralisaheb,

We have reviewed both transactions in detail.

Regarding the first withdrawal of 5,050 INR, unfortunately we are unable to reverse or redirect this payment. At the time the withdrawal request was created, the recipient account entered for the transaction ended in 8895. The payment system processes withdrawals automatically using the details provided when the request is submitted.

According to our records, the funds were therefore sent correctly to the payment details entered in that withdrawal request. Unfortunately, once the payment has been processed to those details, we are unable to recover or redirect it from our side.

Regarding the second withdrawal, we could not find a withdrawal of 26,300 INR dated September 24 on your account.

We do, however, see a withdrawal for the same amount on October 28, 2026. The initial attempt was declined, but another withdrawal for the same amount was subsequently approved and successfully processed later that day.

The payment details used for this successful withdrawal correspond to the information registered on your account.

If you have not received the 26,300 INR payment, please provide an official bank statement covering the relevant period and showing that the funds did not arrive. Once we receive this evidence, we can forward the transaction for further review with the payment side.

Kind regards,
Megapari Team

Megapari Casino Complaint Stats

Resolved 94 / 94

Avg. Amount $1,752

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 69 out of 69 complaints in this category have been resolved.

This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.

Complaint Status

94h left

₹31,350

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Megapari Casino Complaints

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Withdrawal money is blocked

Dear Megapari Complaints Team,

I am submitting this email as a FORMAL COMPLAINT regarding my blocked withdrawal of 417.7 USDT.

Withdrawal details

- Amount: 417.7 USDT

- Payment method: Cryptocurrency withdrawal to Binance via BEP20

- Current status: BLOCKED

- Player ID: 1851162411

- Withdrawal request date:

28.10.2026 (01:30)

My withdrawal has remained blocked despite repeated contacts with your customer support team. I have repeatedly been advised that the Finance Department is investigating the matter and that I should wait for further updates. However, I have not received a specific explanation for the block or a definite timeframe for resolving it.

Your support team has confirmed that the funds remain on the platform and that the case is still under review. I appreciate this confirmation, but I need a substantive resolution rather than repeated requests to wait.

I request the following:

1. Written confirmation that this formal complaint has been registered, including its reference number and registration date.

2. A specific explanation for why my 417.7 USDT withdrawal is blocked.

3. Confirmation of whether any action or documentation is required from me.

4. A clear timeframe for completing the investigation and releasing my funds.

5. If the withdrawal cannot be released, a written explanation of the reason and the available procedure for challenging that decision.

6. The official complaints procedure applicable to my account and the details of the independent dispute-resolution provider, if one is designated for this operator.

Please preserve all records relating to my withdrawal and the associated investigation.

I would prefer to resolve this matter directly with Megapari. Nevertheless, if the complaint remains unresolved, I intend to pursue the applicable formal dispute-resolution options.

Please confirm receipt of this complaint and explain the next steps in writing.

Kind regards,

< full name removed >

1851162411

70h left

$418

Complaint 500 Deposit Not Credited Since 16 October 2026 Account ID 1841312617

Dear Megapari Support Team,

My Megapari Account ID is 1841312617.

I deposited ₹500 into my Megapari account on 16 October 2026, but the amount has still not been credited to my account as of 29 October 2026.

I have contacted your support team several times regarding this issue. However, every time I contact support, I am repeatedly asked to wait another 12 or 24 hours. Despite waiting for so many days, my deposit remains uncredited, and I have not received a proper resolution.

It is unacceptable to keep asking a customer to wait repeatedly without resolving the issue or providing a clear explanation.

I request that Megapari investigate this matter urgently and take one of the following actions:

1. Credit the pending ₹500 deposit to my Megapari account immediately, or

2. Refund the ₹500 to the original payment method if the deposit cannot be credited.

Please provide a clear explanation for this delay and a final resolution within 24 hours. I do not want another repetitive response asking me to wait an additional 12 or 24 hours without any actual progress.

I hope Megapari will take this complaint seriously and resolve the issue without further delay.

Account ID: 1841312617

Deposit Amount: ₹500

Deposit Date: 16 October 2026

Complaint Date: 29 October 2026

Issue: Deposit not credited for 13 days

I look forward to your prompt response and resolution.

Regards,

Resolved

₹500

Withdrawals marked as completed but funds never received

Hello AskGamblers Team,

My account ID on Megapari is ID: 1838480901

I have a problem with several withdrawals that are marked as "effectué" in Megapari but I never received the money in my wallet.

Total amount missing is around 15,000 MAD.

Examples from my history:
- 18.10.26 - N°5421648543 - 1000 MAD - Cryptomonnaies
- 18.10.26 - N°5421249995 - 1000 MAD - Cryptomonnaies
- 18.10.26 - N°5421212509 - 1000 MAD - Cryptomonnaies
- 16.10.26 - N°5413566319 - 5000 MAD - Cryptomonnaies
And others for a total of 15,000 MAD.

My balance in Megapari is now 87,000 MAD. I deposited 100,000 MAD before

93h left

د.م.15,000

Withdrawal taking ages to reach my bank account while it shows its successful

Hello my id is 1531317449
UNACCEPTABLE WITHDRAWAL DELAY AND UNPROFESSIONAL CUSTOMER SERVICE.
I am extremely dissatisfied with the way MegaPari is handling my withdrawal. My withdrawal is marked as “Successful” on your platform, yet the funds have still not arrived in my bank account. Meanwhile, your support agents continue to stall, provide no clear explanation, and fail to resolve the issue in a timely manner.

This situation is completely unacceptable and reflects a serious lack of professionalism and transparency. Marking a withdrawal as successful while the money has not reached the recipient’s bank account raises legitimate concerns, and I will not accept vague responses or further unnecessary delays.

I demand an immediate investigation, a clear explanation of where my money is, and verifiable proof of the transaction, including the bank transfer reference number if the payment has genuinely been processed.

If this issue is not resolved as soon as possible, I will escalate the matter by bringing it to the attention of public media and the relevant consumer protection authorities. I am prepared to document and share the entire history of this complaint, including your agents’ responses and the unjustified delays.

I expect a serious response, a concrete resolution, and a clear timeline for receiving my funds—not another generic message asking me to wait.

This is a matter of money and trust (and it is not a small amount for me), and the way MegaPari is handling it is simply unserious and unacceptable.

Resolve this issue immediately. I expect action, not more excuses.

18h left

د.م.4,000

Deposit not credited for 4 days

On Tuesday 20th October 2026 at 18:45 Zambian time, I deposited ZMW 140.00 to Megapari via Airtel Money / Kazang.

My Megapari ID: 1789188653
Amount: ZMW 140.00
Date: 20 Oct 2026 18:45
Transaction ID (TID): MP261020.1845.K52934
Recipient: KAZANGSPA SPARGRIS ZAMBIA Till Number (Megapari's agent in Zambia)
Method: Airtel Money Zambia
Airtel Transaction shows SUCCESSFUL, money left my account, my Airtel balance is now ZMW 1.14.

The deposit has not been credited to my Megapari account for 4 days now (Tuesday to Saturday). My Megapari balance still shows 0.

I contacted Megapari live chat (only robot) and [email protected]. They told me to wait 24 hours. Now 96 hours have passed and still nothing. No credit, no refund.

I have attached:
1. Airtel Money confirmation SMS / screenshot showing TID MP261020.1845.K52934 and recipient KAZANGSPA
2. Failed transaction screenshot
3. My Megapari ID 1789188653 showing zero balance

I request Megapari to either immediately credit ZMW 140 to my account ID 1789188653 or refund it to my Airtel Money.

Thank you.

20h left

ZK140

Unresolved financial withdrawal delay since September 14

To the Management of AskGamer / Support Team,

I am writing to formally submit a severe complaint regarding my financial issue, which has been completely ignored and unresolved since September 14th.

Account Details:

Account ID: 1660380431

Email: < removed >

Name: < removed >

Country/City: Egypt

I have contacted customer support multiple times, and every single time, I receive the exact same copy-pasted automated response telling me to "wait another 12 hours." This loop has been repeating indefinitely without any actual progress, investigation results, or solutions provided. This is unacceptable unprofessionalism, blatant stalling, and a clear disregard for customer rights.

As proven in the attached screenshots, your agents keep using the 12-hour excuse repeatedly over weeks without delivering anything. I demand an immediate escalation to senior management, an urgent resolution to my case, and the full return of my funds now, or I will be forced to escalate this matter publicly across all consumer protection platforms and official review channels.

Regards,

Resolved

ج.م.‏50

Deposit not credited with Wave

I made a deposit of 49260 FCFA on 2026-10-07 at 09:13 PM via Wave to Megapari.
Wave Transaction ID:xot-27r3hweeg1h28
Wave Status: Completed - money debited from my account.
Megapari Account ID: 1493589223
My player balance has never been credited. For 8+ days support only says "team is working on it" with no solution.
I have attached Wave transaction receipt and Megapari account screenshot.
I request immediate manual credit or full refund.
Thank you.

Resolved

FCFA49,260

Problem with communication related to the deposit verification

I have a issue with Megapari Betting site not a casino but i cannot find megapari in betting section

Since more than 2 weeks ive been trying to withdraw some of my money! I ended emailing with their security team and they want me to give em a deposit document from 24 04 26 amount 295USDT

The problem is that deposit doesnt exist! I ve been trying to explain to them dozen of times that acoording to their website that depopsit was credited onto my account on 21 04 26 !!! But it is like speaking with a bot or s AI! They have no clue what im saying

I keep calling their customer support almost everyday but they don allow me to speak with anybody from security team!

In attachment you will find history of my conversations with customer service and security team.

I hope you can somehow help me please!

I appreciate that!

Thank You

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zł8,000

Withdrawal 800 MAD not received

Hello AskGamblers team,

I want to file a complaint against Megapari Casino.

On 04/10/2026, I requested a withdrawal of 800 MAD.

My user ID is 5365637457. The transaction ID is 1376828615. On the Megapari site, the status is SUCCESS, but the money never arrived in my Bank of Africa BMCE bank account.

I contacted support many times Ticket ID 99638d1e-ff8c-4807-b4d4-6b1495c96e83 and they keep saying wait. More than 10 days have passed.

I have attached my bank statement from 01/10/2026 to 13/10/2026 showing no 800 MAD received. Also screenshot of Megapari withdrawal history showing SUCCESS.

Please help me get my 800 MAD. I have been patient.

Thank you

Resolved

د.م.800

Deposit 26,000 PKR not credited since 08 Oct 2026

Amount: 26,000 PKR / 26,000 PKR

Date of transaction: 08 Oct 2026, 06:48 AM

Hello AskGamblers Team,

I deposited 26,000 PKR to Megapari on 08 Oct 2026 at 06:48 AM.

My Megapari User ID: 1795256917

Email: <removed>

Payment Method: Meezan Bank to UBL (Raast P2P)

Beneficiary Name: GHULAM FAREED

Beneficiary Account: UBL XXXX90175041

STAN Number: 495053

Amount: 26,000 PKR

The amount was successfully debited from my Meezan Bank account (ending 8264). I have bank statement proof showing STAN 495053.

However, the funds were never credited to my Megapari player account. I contacted Megapari support on 08 Oct 2026 via live chat, but they did not reply and did not credit.

I have been waiting for 6 days now.

I request that Megapari credit 26,000 PKR to my account ID 1795256917.

I have attached the Meezan Bank statement as proof.

Thank you.

Resolved

₨26,000