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They are making it impossible


8 months ago
I have been using megapari for the better part of month now for sports betting, and i deposited 4 times, and have no issue getting the money in, unsurprisingly, they want to make money. But now that i have won a little bit, they are making it impossible to kyc my account. I sent them my passport pictures on different backgrounds and at different angles. And they asked me to provide a the funding accounts which i have, i sent them my hyperliquid wallet transactions, to show the ethereum i bought and then i sent that ethereum to my trezor wallet. I have a preference to have no-kyc crypto products because there are a ton of scams in crypto and id prefer not to give my information out. Considering the design of these products I cant do much more than send them the transaction history and transactions on chain, which I've done. But they are asking me to provide a personal profile on the site and in the wallet, which is impossible since they are both no-kyc products, they do not have that feature. I am not a software for these companies, I cannot make sweeping changes to the products, and i showed them my transactions honestly.

I am being met with this standard response, "Please pay attention to the requirements of the Security Department, otherwise further actions are impossible."

And from what I'm seeing on ask gamblers and trust pilot right now, it looks like they are attempting to steal from a lot of people all at once. I need your help to rectify the situation.

I have been cooperative but they refuse to help they are just trying to stonewall me. They won't even say which part of their demands im not meeting, which makes it even more difficult for me to do anything in the situation.
Disputed Casino Megapari Casino
Amount $21000

Discussion

User name

Dear @theshortgiant,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear @theshortgiant,

We are pleased to inform you that your withdrawal request has been processed successfully. We kindly ask you to confirm if the funds have been credited to your account.

Please let us know once you have received the payment, as it is important for us to ensure that everything has gone smoothly.

Thank you for your cooperation, and we look forward to your confirmation.

Kind regards,
Megapari Team
User name loyalty-level-2
I attempted the bitcoin withdrawal because I skimmed the ask gamblers email and didn’t see that you replied 3 times here. But I would like to say I do appreciate your detailed plan. @MegapariCasino

I’m happy to say I received my first withdrawal of 9999 cad in BTC. Since that worked I will continue to repeat the same withdrawal process.

There is still currently 11.3k in my account.
User name
Dear @theshortgiant,

Please proceed with submitting a new withdrawal request using ETH. We kindly ask you to place the withdrawal for a slightly smaller amount, specifically 8,000 USD, so that we can test how the transaction processes on our side.

Once the request is created, please allow some time for it to be reviewed and processed.

Thank you for your cooperation.

Megapari Casino Complaint Stats

Resolved 87 / 87
Avg. Amount $1,858
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 67 out of 67 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Megapari Casino Complaints

See all complaints for this casino
Verification prolonged for 12 days with repeated document requests
I am submitting this complaint regarding the prolonged verification process on my MegaPari account.

My verification has been ongoing for approximately 12 days. During this period, I have fully cooperated with every request from MegaPari’s Security Department and have provided all documents and photographs that I am able to provide.

So far, I have submitted:

My national ID card.

A selfie holding my ID while my MegaPari account was open and visible on my computer.

A utility bill and an official document confirming my residential address.

Proof and screenshots of my cryptocurrency transactions.

After this, I was asked to take another selfie holding my ID while my email correspondence with MegaPari’s support/security team was open and visible on my computer. I also provided this photograph exactly as requested.

The main issue is the way the verification process is being handled. Almost every request takes approximately 72 hours to receive a response. After waiting for this period, instead of the verification being completed, I am repeatedly asked for another document, another photograph, or another form of verification, and a new waiting period begins.

I fully understand the need for KYC and security checks, and I have not refused any reasonable verification request. However, after providing proof of my identity, address, account ownership, email access and cryptocurrency transactions, I do not believe it is reasonable for the process to continue indefinitely through new document requests every three days.

This verification process has now lasted approximately 12 days and has involved multiple different forms of identity and account verification.

I am asking MegaPari to either complete the verification of my account or clearly state all remaining requirements at once, instead of adding new requirements after each 72-hour waiting period.

I can provide screenshots of the emails, document requests, timestamps and correspondence with the Security Department as evidence of the entire verification timeline.

I would appreciate AskGamblers’ assistance in resolving this matter.
Status solved Resolved