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Rejected Withdrawal from Megapari Casino Multiple Times


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By AP009_
2 years ago

I have a problem with this online casino refusing to pay me my withdrawals.

I used my Momo QRPay e-wallet to deposit a few times. First few times I had no issues with withdrawing my funds ,but when I won a few hundred dollars they refused to pay and cancel my withdrawal. I was told I need to use the same method that I used for depositing.

But thet option was removed from withdrawal page. I contacted them and was told to wait. I waited weeks and again contacted them. They said they don't know when that option can be available. I was advised to create a new withdrawal method by depositing through a different method which I did. I used internet banking and deposited 400$ again. To my surprise that option was also immediately removed from the withdrawal page.

So I contacted again and was advised to open another withdrawal method. So I deposited through bank transfer. Then I tried withdrawal again. But this time it pops some error message. I contacted again. They told me to wait. They just keep installing the whole process without being any help. I have never had an issue while depositing.

I sincerely seek for help. I have all the proof needed.

Disputed Casino Megapari Casino
Amount $765.82

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Finally,I was able to make a withdrawal after all the hassles and in the time being I ended up losing some capital. But thanks to askgamblers team for the supports. Thanks to Megapari for finally solving the issue.
User name
Dear @AP009_,

I have personally contacted our payment department regarding the delay of your withdrawal. At the moment, there are no issues with withdrawals. Please proceed with the withdrawal now.
User name loyalty-level-2
I have been waiting for weeks. I'd appreciate a clear timeframe. Thank you.

Megapari Casino Complaint Stats

Resolved 87 / 87
Avg. Amount $1,858
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 67 out of 67 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Megapari Casino Complaints

See all complaints for this casino
Verification prolonged for 12 days with repeated document requests
I am submitting this complaint regarding the prolonged verification process on my MegaPari account.

My verification has been ongoing for approximately 12 days. During this period, I have fully cooperated with every request from MegaPari’s Security Department and have provided all documents and photographs that I am able to provide.

So far, I have submitted:

My national ID card.

A selfie holding my ID while my MegaPari account was open and visible on my computer.

A utility bill and an official document confirming my residential address.

Proof and screenshots of my cryptocurrency transactions.

After this, I was asked to take another selfie holding my ID while my email correspondence with MegaPari’s support/security team was open and visible on my computer. I also provided this photograph exactly as requested.

The main issue is the way the verification process is being handled. Almost every request takes approximately 72 hours to receive a response. After waiting for this period, instead of the verification being completed, I am repeatedly asked for another document, another photograph, or another form of verification, and a new waiting period begins.

I fully understand the need for KYC and security checks, and I have not refused any reasonable verification request. However, after providing proof of my identity, address, account ownership, email access and cryptocurrency transactions, I do not believe it is reasonable for the process to continue indefinitely through new document requests every three days.

This verification process has now lasted approximately 12 days and has involved multiple different forms of identity and account verification.

I am asking MegaPari to either complete the verification of my account or clearly state all remaining requirements at once, instead of adding new requirements after each 72-hour waiting period.

I can provide screenshots of the emails, document requests, timestamps and correspondence with the Security Department as evidence of the entire verification timeline.

I would appreciate AskGamblers’ assistance in resolving this matter.
Status solved Resolved