Complaint #34 Megapari Casino

Refuse to verify documents that could not place withdrawal

By unatalla

3 years ago

Hello,
January account in Megapari casino and won 151 euro.
Made cash out but I was requested to send documents.

1. Sent asked documents via email what was registered in my payer account ( proof of address and driving license).
Was waiting a week without any response and got weird request to open gmail account and resend documents because for some reason they do not receive anything from hotmail.com.
So I was forced to make gmail.com.

2. Made gmail account and sent again documents.
After that got new request for one more ID. Sent my passport (Attachment - 1q)

3. After that got new request - (You should make a selfie, holding your ID near your face. Also next to you should be the computer (or mobile device) where we can see your inbox messages from security department (this mailing).
Your face, your ID card in the hand and the dialogue with the Security department opened on any device should be fully and clearly seen on the same photo. All data should be clearly visible).

Sent selfie with my passport next to my PC with open email. All perfectly visible. (Attachment - 2q)
Received weird answer - Dear user, unfortunately, the photos that you have sent us cannot be accepted for verification. Please send us the photos of your original document.
In case of giving us the forged documents your account will be blocked according to our Terms and Conditions.

4. Ask them to explain what exactly they do not like in picture they just keep copy/paste.
Dear user, all consulting on the matter of your request was provided earlier in this mail thread. (Attachment 4q)

5. So I sent second selfie - ( selfie with passport and phone with their email shown)
Same answer - Dear user, unfortunately, the photos that you have sent us cannot be accepted for verification.
Photos should not be merged, inverted or otherwise edited with any program.

6. So I made 3rd selfie ( selfie with driving license and phone with their email shown)
And receive same answer. (attachment 5q)

On question what there is edited and where is point me to even edit anything they do not respond and ignore all questions.
Just replay - Dear user, all consulting on the matter of your request was provided earlier in this mail thread.
Please provide us with original files. Photos should not be merged, inverted or otherwise edited with any program.

So at this point I have sent:
1) Driving license (both sides)
2) Passport
3) Proof of address
4) Selfie with passport
5) Selfie with passport and with PC where it shows megapari email request for documents.
6) Selfie with passport and with my phone where it shows megapari email request for documents.
7) Selfie with driving license and with my phone where it shows megapari email request for documents.

Disputed Casino Megapari Casino

Reason Verification issues

Amount €151

Discussion

AskGamblers

• Support Team

3 years ago

Dear @unatalla,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Megapari Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Megapari Casino

• Representative

3 years ago

Dear UNATALLA and Askgamblers,

We would like to express our gratitude for your assistance in this matter. After conducting a thorough investigation and consulting with our security department, we would like to address a few points.

Firstly, we would like to apologize for the waiting time and any inconvenience caused during the verification process. We understand that your experience with us may not have been as smooth as expected. Know Your Customer (KYC) procedures are vital in the gambling industry to ensure that funds are sent to the rightful owner. As an online platform, we rely on these procedures since we cannot physically verify each player's identity. Please rest assured that licensed casinos take KYC procedures seriously, and it may require some effort.

Regarding the rejection of your photo by our security department, we understand that this can be frustrating. Our security department has specific tools and requirements for checking submitted documents. These requirements include the format, size, and a request not to crop, edit, or convert the documents in any way. Even if there are no visible alterations at first glance, hidden changes could be present. We are unable to disclose all the details due to internal safety processes, but we are sharing all the available information at this time.
As of now, the current requirement for your documents is to send the original snapshots in their original resolution directly from your device, as this can also impact the verification process.

We once again apologize for any inconvenience caused and appreciate your cooperation in providing the necessary documents as requested. We have considered all the points you mentioned to ensure a smoother process.

Best regards,
The Megapari Team

AskGamblers

• Support Team

3 years ago

Dear Megapari Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

3 years ago

Dear all,

This complaint has been reopened as per Megapari Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Megapari Casino Complaint Stats

Resolved 75 / 75

Avg. Amount $2,138

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Megapari Casino Complaints

See all complaints for this casino

Missing Deposit of 10k

My ₹10,000 deposit has been missing since 29 Aug.

The casino keeps asking me to wait, but there has been no progress or resolution. The amount was debited from my bank account, and I have already shared my bank statement as proof.

Please investigate and help me get my money back.

85h left

₹10,000

Withdrawal deception and rejection

Dear AskGamblers Team and Megapari Casino Management,

I am filing a formal complaint against Megapari Casino regarding systematic failure to process withdrawals via M-Pesa for Kenyan players.

My account ID is [1548714277 registered in Kenya under([email protected]]. I have been a verified player with full KYC completed. My issue concerns withdrawal.

The core problem is deceptive payment practices. When I deposit, M-Pesa is always available, instant and working. I have deposited multiple times via M-Pesa Paybill and STK push without any issue, and funds reflect immediately. However, when I attempt to withdraw, there is either no M-Pesa withdrawal option available at all in the Cashier, or on the rare occasions when it appears and I submit a request, it is automatically rejected after a few hours with a generic reason like "payment system unavailable" or "try another method", or remains in pending status indefinitely.

I have contacted live chat and emailed support. I have been told to wait, try later, use cryptocurrency, or use another e-wallet that is not practical in Kenya. This is not acceptable because Megapari actively advertises and accepts M-Pesa for Kenya to take deposits, but does not provide a functional corresponding withdrawal channel. This forces players to keep playing until they lose.

This is not an isolated incident. If you visit Megapari's official Facebook page, the comment section and wall are filled with complaints from players from Kenya, Ghana, Nigeria, India, and other countries, all reporting the exact same pattern: deposits work perfectly, withdrawals are rejected, delayed for weeks, or cancelled without valid explanation. This shows a pattern of withholding player funds.

I have attached screenshots showing: 1) M-Pesa available for deposit, 2) No M-Pesa option in withdrawal or rejected status, 3) My M-Pesa statement proving no credit, 4) Chat transcripts.

I request: Immediate release of my KES [121491ksh] via M-Pesa to the same number I used to deposit, or a clear technical explanation with a specific timeline. The current practice violates basic fairness principles where the deposit and withdrawal method should be symmetrical.

Thank you for your intervention.

Account ID: [1548714277 ]

Resolved

Ksh121,491

Deposit delayed for more than a week

It's been over one week that my deposit in the amount of 900 MAD is delayed, I provided all the documents and proofs they asked for even a screen video from my bank. Every time I contact their customers support they tell me to wait 12 hours.
Deposit made 25/08/2026
Last contact with the support was today 01/09/2026

Resolved

د.م.900

Failed Self Exclusion Responsible Gaming

Dear AskGamblers Team,

I am writing to file a formal complaint against the operator Megapari regarding their failure to act on my repeated self-exclusion requests due to gambling addiction, resulting in significant financial losses.

Account details:

Account number: 1709361371
Registered email: < email removed >
Name: < full name removed >
Country: Austria
Registration date: 20 June 2026

Timeline of events:

21 June 2026, 18:34 – I first contacted Megapari support requesting that my account be permanently closed due to gambling addiction.
22 June 2026, 14:40 – I followed up, submitting the requested identification document (Austrian driver's license) along with my closure request, as instructed by support.
27 June 2026, 15:13 – I sent a further reminder, again asking for the account to be closed before my addiction worsened.
30 August 2026, 02:50 – I contacted support again, stating that the account was still open and that I was still able to make deposits, despite having clearly and repeatedly disclosed my gambling addiction over two months earlier.

Despite three separate written requests, all containing the required verification documents, Megapari failed to block my account. As a direct result, I continued gambling and depositing funds on the platform between 23 June 2026 and 31 August 2026, incurring a net loss of approximately €647.89 during this period.

My demands:

Immediate and permanent closure of my Megapari account (account number 1709361371).
Full refund of all losses incurred after 21 June 2026, the date on which I first disclosed my gambling addiction and requested account closure — approximately €647.89
An explanation from Megapari as to why my repeated, documented requests were not processed within their stated 72-hour timeframe, or at any point over more than two months.

Under responsible gambling regulations and Megapari's own stated self-exclusion policy, operators are obligated to act promptly on disclosed gambling addiction and self-exclusion requests. This did not happen in my case, and the operator's inaction directly enabled continued harm.

I have attached screenshots of all correspondence, including timestamps, my identification document submitted per their instructions, and my transaction history showing deposits and withdrawals during the relevant period.

I appeal to Megapari's duty of care and responsibility as a licensed operator to resolve this matter promptly and fairly.

Sincerely,

< full name removed >

54h left

€648

Missing withdrawal 11000 INR

Hello AskGamblers Team,

My Megapari User ID is 516659473.

I requested a bank transfer withdrawal of ₹11,000 on August 8, 2026.

The Megapari system shows that E-transfer No. 5141898213 has been 'completed' at 03:03 am. However, these funds have never been credited to my bank account.

I have checked my official bank and PhonePe statements, and there is no entry for this transaction. Megapari support is completely ignoring my messages.

Please mediate and help me get my money back."

88h left

₹11,000

Megapari kyc lie about attachments not received

Dear AskGamblers Complaint Team,
I am filing this complaint against Megapari regarding the intentional and endless delay of my account verification (KYC).
My details:
Casino: Megapari (megapari.com)
Client ID: 1721645153
Account email: [email protected]
Summary of facts:
I began the KYC process more than 12 days ago and followed their standard procedure step by step: (a) proof of identity, (b) proof of deposit, (c) selfie holding my ID, (d) proof of address. The first three steps are completed. I have sent more than 32 emails to their security department during this period.
At first, their only excuse was "we are not receiving your attachments." To eliminate any technical issue on my side, I began embedding the images directly in the email body and CC'ing my other email addresses on every message — the attachments arrive perfectly on my CC'ed addresses every time. Once the images were in the body, the first steps were approved. This proves their "attachments not received" claim was false from the start.
Since then, they operate on a 72-hour cycle: every ~3 days they reply with a new rejection, a false claim, or a re-request of something already sent.
The final step (proof of address) has become an impossible catch-22:
Image embedded in the email body = rejected, they demand "the original PDF";
Original PDF sent as attachment = "the attachment did not arrive" (the same lie already disproven in point 2);
Google Drive / Dropbox link = rejected, they claim "we cannot click on links."
In other words: image is refused, PDF "never arrives," and links "cannot be clicked." There is literally no remaining way for me to deliver the document — which shows the goal is not verification, but exhaustion.
My proof of address is an official document containing a QR code that can be scanned to verify its authenticity in seconds. They completely ignore this technical fact.
What I have already done: sent the document in every possible format (attachment, embedded image, PDF, cloud link); CC'ed other emails to prove delivery; escalated to [email protected] requesting a supervisor review — with no real resolution.
What I request: that Megapari's security department actually reviews the proof of address already in their possession (sent as PDF, authenticity verifiable via QR code) and finalizes my KYC so I can withdraw my balance. After this experience, I intend to withdraw my funds and close the account — I only want what is mine.
Evidence available and attached: the full history of 32+ emails with timestamps; screenshots of their contradictory replies ("attachment not received," "we cannot click links"); proof that my CC'ed email addresses receive the attachments normally; and the proof-of-address document with the verifiable QR code.
Thank you for your time and mediation

Resolved

$4,137

Fraudulent banking document issued by Payment Provider Account ID 1310841281

1,000,000 ARS Delayed for 17 Days - Fraudulent Bank Receipt Provided by Support
Dear AskGamblers Complaint Team,

I am filing this complaint against Megapari regarding a delayed withdrawal of 1,000,000 ARS (Argentine Pesos) and the issuance of a forged commercial document by their support team.

On I requested multiple withdrawals. I successfully received around 2,500,000 ARS via conventional payment methods without issue. However, for a specific withdrawal of 1,000,000 ARS, I selected an alternative payment gateway available on their platform due to higher limits. This particular transaction has been stalled for over 17 days.

The platform marked the withdrawal as "successful," but the funds never reached my Mercado Pago account. Following my continuous inquiries, Megapari's support team provided me with a supposed bank transfer receipt to prove the transaction was completed.

Due to my professional background in local fund management and bank reconciliation, I audited the provided document and contacted Mercado Pago's official support. The receiving entity confirmed in writing that the receipt provided by Megapari is 100% fake and forged. It lacks any valid clearing record, traceability, or accounting validity.

It is evident that the specific local third-party payment provider used for this transaction suffered a liquidity deficit or a block, and instead of addressing the issue, the support team opted to issue fraudulent documents to buy time. Currently, their live chat refuses to escalate the issue, limiting themselves to automated "wait 24 hours" scripts.

I request AskGamblers' intervention to hold Megapari accountable for issuing forged financial documents and to force the immediate manual settlement of my 1,000,000 ARS.

I have attached all the necessary evidence: the forged receipt, Mercado Pago's official confirmation of the forgery, and chat logs.

Thank you for your time and assistance.

Rejected

$1,000,000

Verification issues

I've been requested to verify my account on the July 19th. Since then I have complied with all requests that come every 2 to 3 days.
I've been asked for:
-ID
-Selfie with ID
-Drivers License
-Passport
-Crypto screenshots
-Utility bill
-Selfie holding a paper with a code and date

And I'm not yet verified and my funds are locked. The amount of data requested is unreasonable . I would like to note that I have not won any money at this casino. My current balance is of 300 Euros and I would like to be able to withdraw this money .

Resolved

€300

Verification Pending

Hello AskGamblers Team,

My account at Megapari Casino is having issues.

Problem:

1. My account verification is pending for more than 50 days.

2. My withdrawal of 72500 BDT is stuck due to pending verification.

I have submitted all requested documents but Megapari support is not helping. They only reply "all consulting provided earlier".

Please help me to verify my account and release my withdrawal.

Thank you.

Account Id: 1640912975

Resolved

Rejected withdrawal

Dear Megapari Support,

I am submitting a formal complaint regarding my withdrawal requests.

For the past two days, I have been trying to withdraw my funds to my Swedbank Mastercard, but every request has been rejected with the following error message:

“Declined by operator. (Payment processing error).”

My account details:

Name: <removed>

Account ID: 1743561391

Please investigate this issue immediately and explain the exact reason why my withdrawals are being declined. If withdrawals to my Mastercard are not supported, please enable an alternative withdrawal method, such as a SEPA bank transfer, and process my withdrawal without further delay.

If this issue is not resolved promptly or I do not receive a clear explanation, I will escalate this matter by submitting complaints to the relevant regulatory and consumer protection authorities.

I expect a prompt response and the immediate release of my funds.

Kind regards,

Account ID: 1743561391

Resolved

€2,850