Complaint #41 Megapari Casino

Neverending fake process

By Mux12

3 years ago

Hi,

I start betting on megapari for awhile. My betting had up and down in lose and win. 1day I was lucky and I double my deposit and I ask for withdraw. They limited Max stake and odds as soon as I submit my withdraw request, so betting on such website was not reasonable anymore. They rejected request and ask me to send document to security.

Ok I start sending all ducks. After 3 days they ask for bill. I send that.they just say wait under verification while I need my balance emergency. So after some another days they ask for driving licence which I don't use. I ask them skip this but they do not answer.

No any other email of this company answering or responding. So I search for review and complaint platforms like askgamblers may help. Now I only have deposit amount I just want to withdraw it and run away from betting and such websites.

Disputed Casino Megapari Casino

Reason Verification issues

Amount €900

Discussion

AskGamblers

• Support Team

3 years ago

Dear @Mux12,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Mux12

3 years ago

after more than 10 days. They dont verify me. They rarly respond lately. As i sent all ducuments they ask.
So i become hopeless.
So i bet the rest careles becuse i was surebthey are scammer..
Becuse all support and security did not responding any of my email during days.
So after 2 hour of loseing all and deleteing app. They suddenly send me email and Repling my emails fastly.
They even told me we give you a promo code if you deposit some.
So funny they only want is deposit and no withdraw.
Theire algorithm of scaming is very smart.
ALL I asking know is all amount i have ever deposit in this website in to my account .
Its about 800-900€
If they refuse i dont step back and i will complaint evrywhere in evry possible way

AskGamblers

• Support Team

3 years ago

Dear @Mux12,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Megapari Casino

• Representative

3 years ago

Hello @Mux12 and the Askgamblers team.
We have reviewed the information regarding your case in detail and have become familiar with the correspondence between you and our staff via email.
At the moment I am pleased to inform you that your verification process has been completed and the deposit and withdrawal functions are available to you. We have also noticed that you did not wait for the end of the verification process and lost your funds, we are very sorry that this happened. After all, it's never pleasant to lose, but there are no ups without downs.

Megapari Casino Complaint Stats

Resolved 92 / 92

Avg. Amount $1,768

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 68 out of 68 complaints in this category have been resolved.

This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.

Megapari Casino Complaints

See all complaints for this casino

Withdrawal taking ages to reach my bank account while it shows its successful

Hello my id is 1531317449
UNACCEPTABLE WITHDRAWAL DELAY AND UNPROFESSIONAL CUSTOMER SERVICE.
I am extremely dissatisfied with the way MegaPari is handling my withdrawal. My withdrawal is marked as “Successful” on your platform, yet the funds have still not arrived in my bank account. Meanwhile, your support agents continue to stall, provide no clear explanation, and fail to resolve the issue in a timely manner.

This situation is completely unacceptable and reflects a serious lack of professionalism and transparency. Marking a withdrawal as successful while the money has not reached the recipient’s bank account raises legitimate concerns, and I will not accept vague responses or further unnecessary delays.

I demand an immediate investigation, a clear explanation of where my money is, and verifiable proof of the transaction, including the bank transfer reference number if the payment has genuinely been processed.

If this issue is not resolved as soon as possible, I will escalate the matter by bringing it to the attention of public media and the relevant consumer protection authorities. I am prepared to document and share the entire history of this complaint, including your agents’ responses and the unjustified delays.

I expect a serious response, a concrete resolution, and a clear timeline for receiving my funds—not another generic message asking me to wait.

This is a matter of money and trust (and it is not a small amount for me), and the way MegaPari is handling it is simply unserious and unacceptable.

Resolve this issue immediately. I expect action, not more excuses.

95h left

د.م.4,000

Deposit not credited for 4 days

On Tuesday 20th October 2026 at 18:45 Zambian time, I deposited ZMW 140.00 to Megapari via Airtel Money / Kazang.

My Megapari ID: 1789188653
Amount: ZMW 140.00
Date: 20 Oct 2026 18:45
Transaction ID (TID): MP261020.1845.K52934
Recipient: KAZANGSPA SPARGRIS ZAMBIA Till Number (Megapari's agent in Zambia)
Method: Airtel Money Zambia
Airtel Transaction shows SUCCESSFUL, money left my account, my Airtel balance is now ZMW 1.14.

The deposit has not been credited to my Megapari account for 4 days now (Tuesday to Saturday). My Megapari balance still shows 0.

I contacted Megapari live chat (only robot) and [email protected]. They told me to wait 24 hours. Now 96 hours have passed and still nothing. No credit, no refund.

I have attached:
1. Airtel Money confirmation SMS / screenshot showing TID MP261020.1845.K52934 and recipient KAZANGSPA
2. Failed transaction screenshot
3. My Megapari ID 1789188653 showing zero balance

I request Megapari to either immediately credit ZMW 140 to my account ID 1789188653 or refund it to my Airtel Money.

Thank you.

71h left

ZK140

Unresolved financial withdrawal delay since September 14

To the Management of AskGamer / Support Team,

I am writing to formally submit a severe complaint regarding my financial issue, which has been completely ignored and unresolved since September 14th.

Account Details:

Account ID: 1660380431

Email: < removed >

Name: < removed >

Country/City: Egypt

I have contacted customer support multiple times, and every single time, I receive the exact same copy-pasted automated response telling me to "wait another 12 hours." This loop has been repeating indefinitely without any actual progress, investigation results, or solutions provided. This is unacceptable unprofessionalism, blatant stalling, and a clear disregard for customer rights.

As proven in the attached screenshots, your agents keep using the 12-hour excuse repeatedly over weeks without delivering anything. I demand an immediate escalation to senior management, an urgent resolution to my case, and the full return of my funds now, or I will be forced to escalate this matter publicly across all consumer protection platforms and official review channels.

Regards,

Resolved

ج.م.‏50

Deposit not credited with Wave

I made a deposit of 49260 FCFA on 2026-10-07 at 09:13 PM via Wave to Megapari.
Wave Transaction ID:xot-27r3hweeg1h28
Wave Status: Completed - money debited from my account.
Megapari Account ID: 1493589223
My player balance has never been credited. For 8+ days support only says "team is working on it" with no solution.
I have attached Wave transaction receipt and Megapari account screenshot.
I request immediate manual credit or full refund.
Thank you.

Resolved

FCFA49,260

Problem with communication related to the deposit verification

I have a issue with Megapari Betting site not a casino but i cannot find megapari in betting section

Since more than 2 weeks ive been trying to withdraw some of my money! I ended emailing with their security team and they want me to give em a deposit document from 24 04 26 amount 295USDT

The problem is that deposit doesnt exist! I ve been trying to explain to them dozen of times that acoording to their website that depopsit was credited onto my account on 21 04 26 !!! But it is like speaking with a bot or s AI! They have no clue what im saying

I keep calling their customer support almost everyday but they don allow me to speak with anybody from security team!

In attachment you will find history of my conversations with customer service and security team.

I hope you can somehow help me please!

I appreciate that!

Thank You

31h left

zł8,000

Withdrawal 800 MAD not received

Hello AskGamblers team,

I want to file a complaint against Megapari Casino.

On 04/10/2026, I requested a withdrawal of 800 MAD.

My user ID is 5365637457. The transaction ID is 1376828615. On the Megapari site, the status is SUCCESS, but the money never arrived in my Bank of Africa BMCE bank account.

I contacted support many times Ticket ID 99638d1e-ff8c-4807-b4d4-6b1495c96e83 and they keep saying wait. More than 10 days have passed.

I have attached my bank statement from 01/10/2026 to 13/10/2026 showing no 800 MAD received. Also screenshot of Megapari withdrawal history showing SUCCESS.

Please help me get my 800 MAD. I have been patient.

Thank you

Resolved

د.م.800

Deposit 26,000 PKR not credited since 08 Oct 2026

Amount: 26,000 PKR / 26,000 PKR

Date of transaction: 08 Oct 2026, 06:48 AM

Hello AskGamblers Team,

I deposited 26,000 PKR to Megapari on 08 Oct 2026 at 06:48 AM.

My Megapari User ID: 1795256917

Email: <removed>

Payment Method: Meezan Bank to UBL (Raast P2P)

Beneficiary Name: GHULAM FAREED

Beneficiary Account: UBL XXXX90175041

STAN Number: 495053

Amount: 26,000 PKR

The amount was successfully debited from my Meezan Bank account (ending 8264). I have bank statement proof showing STAN 495053.

However, the funds were never credited to my Megapari player account. I contacted Megapari support on 08 Oct 2026 via live chat, but they did not reply and did not credit.

I have been waiting for 6 days now.

I request that Megapari credit 26,000 PKR to my account ID 1795256917.

I have attached the Meezan Bank statement as proof.

Thank you.

Resolved

₨26,000

3200 Amount Deposit not Receive

Megapari
Account number
id: 1831944367

I made a deposit of ₹3,200 to my Megapari account on 9 October 2026 at 10:04 PM. The payment was successfully completed through PhonePe, but the amount has still not been credited to my Megapari account.
It has now been 4 days, and I am still waiting for my deposit to be credited.
Payment Details:
Amount: ₹3,200
Date & Time: 9 October 2026, 10:04 PM
UTR: 411463111654
Please verify the transaction and credit my ₹3,200 deposit to my Megapari account as soon as possible.

Resolved

₹3,200

Deposit of 25000 BDT not credited to account

Dear AskGamblers Team,

I am submitting this formal complaint regarding an unresolved deposit issue with Megapari Casino.

On 27th September 2026 ,I made a deposit of 25,000 BDT into my Megapari account via bKash. The transaction was fully successful and the amount was debited from my personal account. However, even after considerable time has passed, the funds have still not been credited to my Megapari gaming balance.

Here are my account and transaction details:

Megapari User ID: 517338295
Disputed Amount: 25,000 BDT
Payment Method: bKash
Transaction ID (TrxID): DIR00LZ2ES
Date & Time of Transfer: 27/09/2026 5.31 pm

I contacted Megapari Live Chat support and their email support multiple times. Every time I reached out, I was only given automated or generic replies asking me to wait, without any concrete updates or timeline for resolution. I have already provided all requested proof of payment, including bank/wallet transaction statements and full screenshots showing the successful transfer and Transaction ID.

Despite completing all required steps and showing genuine proof of payment, my 25,000 BDT is still missing.

I kindly request AskGamblers to intervene and assist in getting Megapari to investigate this payment and credit the 25,000 BDT to my account or refund it back to my original payment source.

Thank you for your time and assistance.

Resolved

Withdrawal error declined by operator payment processing error

Gaming ID: 1825308423

I would like to complain about my withdrawal which keeps being declined by megapari amounting $3700 USD.

Live chat and customer support keep giving wrong solutions as they keep saying there is a technical issue and all that. It's been 3 days now but getting the same error every day and no one is helping out. Getting the same errors every day and nothing is being fixed.

Kindly help me get my money back as I have attached all screenshots below.

81h left

$3,700