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My withdrawal is approved then rejected


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By Soorya
1 year ago

I have won 8500rs from betting in Megapari, and since the 6th of July, I have been trying to withdraw my money.

At first, they approve it, then after 6-12 hours, they reject it, saying “technical difficulties “

I have tried to withdraw my money 5 times and all the 5 times they rejected it saying the same reason.

Chatting with their customer support is useless, and they will only say to wait 12 hours for it to get credited, only to see it's rejected.

I want Megapari to successfully approve my 8500rs withdrawal.

my player ID is 1273824709

IMG_1162.jpeg
Disputed Casino Megapari Casino
Amount ₹8500

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
The withdrawal i made yesterday has been successfully credited to my bank account. This complaint has been resolved.
User name
To help resolve the issue with your withdrawal, we recommend using the UPI method for your withdrawal request. This method should work smoothly for you, and we expect no issues with it.

If you encounter any further difficulties, don’t hesitate to contact us. We're here to assist you and ensure everything goes as expected.

Thank you again for your understanding, and please know we're working hard to ensure your satisfaction.

Best regards,
Megapari
User name
Hello, Soorya!

We are disheartened to hear about your unsatisfactory experience with us, and we sincerely apologize for any inconvenience caused. Rest assured, our team is diligently investigating your case with the utmost priority, working towards a swift resolution. Your patience is greatly appreciated, and we will ensure to keep you informed of our progress.

Megapari Casino Complaint Stats

Resolved 87 / 87
Avg. Amount $1,858
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 67 out of 67 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Megapari Casino Complaints

See all complaints for this casino
Verification prolonged for 12 days with repeated document requests
I am submitting this complaint regarding the prolonged verification process on my MegaPari account.

My verification has been ongoing for approximately 12 days. During this period, I have fully cooperated with every request from MegaPari’s Security Department and have provided all documents and photographs that I am able to provide.

So far, I have submitted:

My national ID card.

A selfie holding my ID while my MegaPari account was open and visible on my computer.

A utility bill and an official document confirming my residential address.

Proof and screenshots of my cryptocurrency transactions.

After this, I was asked to take another selfie holding my ID while my email correspondence with MegaPari’s support/security team was open and visible on my computer. I also provided this photograph exactly as requested.

The main issue is the way the verification process is being handled. Almost every request takes approximately 72 hours to receive a response. After waiting for this period, instead of the verification being completed, I am repeatedly asked for another document, another photograph, or another form of verification, and a new waiting period begins.

I fully understand the need for KYC and security checks, and I have not refused any reasonable verification request. However, after providing proof of my identity, address, account ownership, email access and cryptocurrency transactions, I do not believe it is reasonable for the process to continue indefinitely through new document requests every three days.

This verification process has now lasted approximately 12 days and has involved multiple different forms of identity and account verification.

I am asking MegaPari to either complete the verification of my account or clearly state all remaining requirements at once, instead of adding new requirements after each 72-hour waiting period.

I can provide screenshots of the emails, document requests, timestamps and correspondence with the Security Department as evidence of the entire verification timeline.

I would appreciate AskGamblers’ assistance in resolving this matter.
Status solved Resolved