Complaint #188 Megapari Casino

KYC verification delay and withdrawal blocked

By Mkouame

8 months ago

I am filing this complaint against Megapari regarding an intentional delay in my KYC verification. I have provided all requested documents, including utility bills and ID, but the security department keeps sending me automated 'please wait' responses since February 16th.

My account ID is < sent to the casino >. I have a significant balance and I believe these delays are a tactic to prevent me from withdrawing my winnings. I have documented every exchange and the proof of my balance. I request the immediate validation of my account.

Disputed Casino Megapari Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

8 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Megapari Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Megapari Casino

• Representative

8 months ago

Dear @Mkouame,

Following the review conducted by our Security Department, we would like to clearly state the exact rule that was breached.

According to the Megapari Terms & Conditions, Section “Account Registration”:

“Each customer is allowed to open only one account. In case multiple accounts are detected, the Company reserves the right to close all such accounts and void any balances or winnings associated with them.”

In accordance with this rule, the account was closed.

This decision was not arbitrary and was made strictly under the applicable Terms & Conditions.

Kind regards,
Megapari Casino

Megapari Casino

• Representative

8 months ago

Dear AskGamblers Team,

As requested, we have sent a detailed explanation together with the supporting evidence directly to your email.

Please kindly review the information at your convenience. We remain available should any further clarification be required.

Megapari Casino

• Representative

8 months ago

Dear @AskGamblers,

Thank you for your message and for informing us about the requested details regarding this case.

We kindly ask for a short extension of time in order to carefully gather all relevant information, internal reports, and supporting evidence related to the matter. We want to ensure that the explanation we provide is complete, accurate, and properly documented.

We are currently compiling all necessary materials, including the applicable Terms and Conditions. We will send the full response once everything has been finalized.

We appreciate your patience and understanding and remain fully committed to cooperating with your team in a transparent and professional manner.

Kind regards,
Megapari

Megapari Casino Complaint Stats

Resolved 98 / 98

Avg. Amount $1,704

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 73 out of 73 complaints in this category have been resolved.

This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.

Megapari Casino Complaints

See all complaints for this casino

Uncredited deposit of 1000 EGP since October 30th

Hello AskGamblers Team,

I am writing to ask for your help regarding an uncredited deposit of 1,000 EGP at Megapari Casino.

On October 30, 2026, at 03:38 AM Cairo Time, I made a deposit of 1,000 EGP via [Telda\ my username: ahhos5am]. When I tried to upload the payment confirmation screenshot on the Megapari deposit page, the website lagged and froze. The 1,000 EGP was successfully deducted from my payment account and sent to their recipient details, but the deposit never showed up in my casino balance.

I contacted Megapari support immediately via live chat and email with the payment receipt. Since October 30, I have contacted them several times, and every single time they tell me to "wait 24 hours" for the finance team to check it. It has now been a full week (over 168 hours), and nothing has changed.

I have attached the official payment receipt showing the 1,000 EGP transfer on 30-10-2026 at 03:38 AM, a screenshot of my Megapari transaction history showing the missing deposit, and screenshots of my chats/emails with their support team.

I kindly ask for your help to have Megapari either credit the 1,000 EGP to my account or return the money to my payment method. Thank you for your time and assistance.

85h left

ج.م.‏1,000

Withheld my 495 PKR deposit for 4 plus days

Casino: Megapari

Account ID: 1842526793

Amount in Dispute: 495 PKR

Date of Deposit: 03 November 2026, 01:09 AM

Request ID: f1c0cbea-0b44-4dce-bd4a-6b1d281be57f

I deposited 495 PKR via Easypaisa/JazzCash through MegaPari's payment agent, Zubair Ali. The payment was successful from my side and amount was deducted.

The deposit form required me to enter 500 PKR, because the system does not accept 495 PKR. Due to this system error, my deposit was marked as failed / not credited, even though the money was received by their agent.

I have provided MegaPari support with:

1. All Transaction IDs (TIDs)

2. 3 Payment Receipts / Screenshots

3. Request ID and Account ID

4. Full Chat History

Despite providing complete proof, MegaPari support is deliberately delaying the case:

Agent Murat on 06 Nov at 07:56 PM told me: "Contact us in 12 hours for news. The finance team is working."

After completing 12 hours, Agent Shadow appeared and said: "No new updates yet. Please contact us after 24 hours."

This is the 4th time I have been told to wait 12 hours / 24 hours.

No Finance Ticket Number has been given to me.

No written confirmation of credit or refund has been given.

What I Want:

I request AskGamblers to intervene and ask MegaPari to either:

1. Credit 495 PKR to my account 1842526793 immediately, OR

2. Refund 495 PKR to my original payment method.

And provide a Finance Ticket Number with a final resolution date in writing.

I have all screenshots and receipts available to upload on request. This is not a bonus or withdrawal dispute; this is a simple missing deposit that Megapari is refusing to resolve.

Thank you.

93h left

₨495

Megapari withheld my funds and deceived me with a fake receipt

I am submitting this new complaint regarding a missing withdrawal of 15,000 EGP, and I am reporting an act of deliberate deception and fraudulent behavior by Megapari's support team.

On November 2nd, I made three withdrawal requests of 15,000 EGP each. The app showed all three as "Successful". However, my official Vodafone Cash statement shows that only TWO transactions were received. The third transaction is completely missing.

To clarify the time difference: My app was on Summer Time (UTC+3), while the Egyptian bank was on Winter Time (UTC+2). Here is the exact match:
1. App: 02:49 PM -> Bank: 01:49 PM (15,000 EGP) - RECEIVED.
2. App: 03:04 PM -> Bank: 02:04 PM (15,000 EGP) - RECEIVED.
3. App: 03:11 PM -> Bank: 02:11 PM (15,000 EGP) - MISSING.

When I confronted their support team with this evidence, an agent named "Saleem" attempted to deceive me. He sent me a screenshot of a payment receipt from "Axis" gateway, dated 02:04 PM, claiming they had sent the missing money.

This is a blatant lie and an act of fraud. The receipt he sent is for the SECOND transaction (02:04 PM) which I ALREADY RECEIVED and is already in my bank statement. He deliberately tried to confuse me and cover up the missing 03:11 PM transaction.

I have provided them with a continuous video proof, the official PDF bank statement, and all chat logs. After I exposed their deception, they started ignoring me.

I demand the immediate refund of my missing 15,000 EGP to my Megapari account (764583593). I also request that AskGamblers investigate this casino's fraudulent delaying tactics and deception of players.

92h left

ج.م.‏15,000

KYC issues

Megapari Security Department is holding my balance which more than 1million. I mailed to megapari security department. "Provide us with a photo where you hold your document near your face. Also next to you should be the device which was used for making bets with opened personal profile. Your face, your document in the hand and the screen of the device should be fully and clearly seen on the same photo. All data should be clearly visible." These were there requirements. I fulfilled their all requirements but still now they are not accepting. Every time write me to pay attention to their requirements etc. My gaming id is : 1837629295. Please help me. I think they are fraud. They specially don't want me to withdraw my money because they amount become much bigger.

80h left

৳1,520,500

Verification pending and withdrawal blocked

Hello,

My Megapari ID is 1777076925.

I submitted my NID and selfie to Megapari Security Department for verification, but they are not responding for several days.

Because of this my account is not verified and my withdrawal is blocked.

Please help me to verify my account and release my withdrawal.

My contact email is < removed and sent to the casino >

Thank you.

7h left

৳6,000

1000 EUR Withdrawal Blocked Due to KYC Verification

Hello AskGamblers Complaint Team,

I am submitting this complaint regarding a pending KYC verification and restricted withdrawal of approximately €1,000 from my MegaPari account.

I have been using MegaPari for sports betting and have successfully withdrawn funds multiple times in the past.

On October 31, 2026, MegaPari approved a withdrawal of €2,000 from my current account, and the money was successfully received on my bank card.

After continuing to use the platform, I accumulated an additional balance of approximately €1,000 from multiple sports bets, starting with a deposit of approximately €250.

When I attempted to withdraw these funds, MegaPari unexpectedly requested identity verification.

I immediately complied with the request by submitting my passport and completing facial verification through their verification system.

However, my verification status remains "Documents under review," and I am currently unable to withdraw my remaining balance.

I have attempted to contact MegaPari through their live chat, but I was only able to communicate with an automated chatbot. I have also contacted their support team by email requesting an update.

I fully understand the importance of identity verification and am willing to cooperate with any legitimate additional requirements.

My concern is that withdrawals were previously processed successfully, but my latest withdrawal has been restricted without a clear explanation of when the verification will be completed.

I respectfully request AskGamblers' assistance in contacting MegaPari, obtaining clarification regarding my verification status, and ensuring that my withdrawal request is reviewed fairly.

I would like to receive my remaining €1,000 balance once the required verification process has been completed.

I can provide screenshots of my account balance, verification status, previous successful withdrawal, and correspondence with customer support.

Thank you for your assistance.

Resolved

€1,000

Withdrawal money is blocked

Dear Megapari Complaints Team,

I am submitting this email as a FORMAL COMPLAINT regarding my blocked withdrawal of 417.7 USDT.

Withdrawal details

- Amount: 417.7 USDT

- Payment method: Cryptocurrency withdrawal to Binance via BEP20

- Current status: BLOCKED

- Player ID: 1851162411

- Withdrawal request date:

28.10.2026 (01:30)

My withdrawal has remained blocked despite repeated contacts with your customer support team. I have repeatedly been advised that the Finance Department is investigating the matter and that I should wait for further updates. However, I have not received a specific explanation for the block or a definite timeframe for resolving it.

Your support team has confirmed that the funds remain on the platform and that the case is still under review. I appreciate this confirmation, but I need a substantive resolution rather than repeated requests to wait.

I request the following:

1. Written confirmation that this formal complaint has been registered, including its reference number and registration date.

2. A specific explanation for why my 417.7 USDT withdrawal is blocked.

3. Confirmation of whether any action or documentation is required from me.

4. A clear timeframe for completing the investigation and releasing my funds.

5. If the withdrawal cannot be released, a written explanation of the reason and the available procedure for challenging that decision.

6. The official complaints procedure applicable to my account and the details of the independent dispute-resolution provider, if one is designated for this operator.

Please preserve all records relating to my withdrawal and the associated investigation.

I would prefer to resolve this matter directly with Megapari. Nevertheless, if the complaint remains unresolved, I intend to pursue the applicable formal dispute-resolution options.

Please confirm receipt of this complaint and explain the next steps in writing.

Kind regards,

< full name removed >

1851162411

Resolved

$418

Complaint 500 Deposit Not Credited Since 16 October 2026 Account ID 1841312617

Dear Megapari Support Team,

My Megapari Account ID is 1841312617.

I deposited ₹500 into my Megapari account on 16 October 2026, but the amount has still not been credited to my account as of 29 October 2026.

I have contacted your support team several times regarding this issue. However, every time I contact support, I am repeatedly asked to wait another 12 or 24 hours. Despite waiting for so many days, my deposit remains uncredited, and I have not received a proper resolution.

It is unacceptable to keep asking a customer to wait repeatedly without resolving the issue or providing a clear explanation.

I request that Megapari investigate this matter urgently and take one of the following actions:

1. Credit the pending ₹500 deposit to my Megapari account immediately, or

2. Refund the ₹500 to the original payment method if the deposit cannot be credited.

Please provide a clear explanation for this delay and a final resolution within 24 hours. I do not want another repetitive response asking me to wait an additional 12 or 24 hours without any actual progress.

I hope Megapari will take this complaint seriously and resolve the issue without further delay.

Account ID: 1841312617

Deposit Amount: ₹500

Deposit Date: 16 October 2026

Complaint Date: 29 October 2026

Issue: Deposit not credited for 13 days

I look forward to your prompt response and resolution.

Regards,

Resolved

₹500

Withdrawals marked as completed but funds never received

Hello AskGamblers Team,

My account ID on Megapari is ID: 1838480901

I have a problem with several withdrawals that are marked as "effectué" in Megapari but I never received the money in my wallet.

Total amount missing is around 15,000 MAD.

Examples from my history:
- 18.10.26 - N°5421648543 - 1000 MAD - Cryptomonnaies
- 18.10.26 - N°5421249995 - 1000 MAD - Cryptomonnaies
- 18.10.26 - N°5421212509 - 1000 MAD - Cryptomonnaies
- 16.10.26 - N°5413566319 - 5000 MAD - Cryptomonnaies
And others for a total of 15,000 MAD.

My balance in Megapari is now 87,000 MAD. I deposited 100,000 MAD before

Rejected

د.م.15,000

Two bank withdrawals totaling 31350 INR sent to wrong account since September

Hello Sir/Madam,

I am contacting you to check if you could help me regarding my withdrawals not being processed by MegaPari platform.

I am < full name removed >. My MegaPari account ID is 1530674521

I did not receive the two withdrawals.

1. First withdrawal was requested on 7th September, 2026 for an amount of ₹5050 INR. MegaPari shows that withdrawal was sent via E-transfer No. 5253637571 using "Bank transfer", for an amount of ₹5050 INR on 07-09-2026 at 17:33. However, I did not receive the amount in my bank.

2. Second withdrawal was requested on 24th September, 2026 for an amount of ₹26300 INR. MegaPari shows that withdrawal was sent via E-transfer No. 5323589931 using "Bank transfer", on 24-09-2026 at 02:16.

I had contact at the chat support who declined to give a ticket number. I am attaching a video recording of the screen. Further, I tried to contact them over the phone on < phone number removed >. But there is no live agent. The call ends abruptly asking us to call them over the telegram. On Telegram, there is no live agent. It's only a bot.

While chatting with Viktor (customer service representative), I came to know that both the payments were sent to incorrect account number ending with 61****95. This is not my account number. I have no idea to whom this account belongs.

I kindly request your help.

Thanks,

< full name removed >

Resolved

₹31,350