Complaint #188 Megapari Casino

KYC verification delay and withdrawal blocked

By Mkouame

7 months ago

I am filing this complaint against Megapari regarding an intentional delay in my KYC verification. I have provided all requested documents, including utility bills and ID, but the security department keeps sending me automated 'please wait' responses since February 16th.

My account ID is < sent to the casino >. I have a significant balance and I believe these delays are a tactic to prevent me from withdrawing my winnings. I have documented every exchange and the proof of my balance. I request the immediate validation of my account.

Disputed Casino Megapari Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

7 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Megapari Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Megapari Casino

• Representative

7 months ago

Dear @Mkouame,

Following the review conducted by our Security Department, we would like to clearly state the exact rule that was breached.

According to the Megapari Terms & Conditions, Section “Account Registration”:

“Each customer is allowed to open only one account. In case multiple accounts are detected, the Company reserves the right to close all such accounts and void any balances or winnings associated with them.”

In accordance with this rule, the account was closed.

This decision was not arbitrary and was made strictly under the applicable Terms & Conditions.

Kind regards,
Megapari Casino

Megapari Casino

• Representative

7 months ago

Dear AskGamblers Team,

As requested, we have sent a detailed explanation together with the supporting evidence directly to your email.

Please kindly review the information at your convenience. We remain available should any further clarification be required.

Megapari Casino

• Representative

7 months ago

Dear @AskGamblers,

Thank you for your message and for informing us about the requested details regarding this case.

We kindly ask for a short extension of time in order to carefully gather all relevant information, internal reports, and supporting evidence related to the matter. We want to ensure that the explanation we provide is complete, accurate, and properly documented.

We are currently compiling all necessary materials, including the applicable Terms and Conditions. We will send the full response once everything has been finalized.

We appreciate your patience and understanding and remain fully committed to cooperating with your team in a transparent and professional manner.

Kind regards,
Megapari

Megapari Casino Complaint Stats

Resolved 87 / 87

Avg. Amount $1,858

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 67 out of 67 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Megapari Casino Complaints

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In attachment you will find history of my conversations with customer service and security team.

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Withdrawal 800 MAD not received

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I want to file a complaint against Megapari Casino.

On 04/10/2026, I requested a withdrawal of 800 MAD.

My user ID is 5365637457. The transaction ID is 1376828615. On the Megapari site, the status is SUCCESS, but the money never arrived in my Bank of Africa BMCE bank account.

I contacted support many times Ticket ID 99638d1e-ff8c-4807-b4d4-6b1495c96e83 and they keep saying wait. More than 10 days have passed.

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Deposit 26,000 PKR not credited since 08 Oct 2026

Amount: 26,000 PKR / 26,000 PKR

Date of transaction: 08 Oct 2026, 06:48 AM

Hello AskGamblers Team,

I deposited 26,000 PKR to Megapari on 08 Oct 2026 at 06:48 AM.

My Megapari User ID: 1795256917

Email: <removed>

Payment Method: Meezan Bank to UBL (Raast P2P)

Beneficiary Name: GHULAM FAREED

Beneficiary Account: UBL XXXX90175041

STAN Number: 495053

Amount: 26,000 PKR

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I have been waiting for 6 days now.

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I have attached the Meezan Bank statement as proof.

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Megapari
Account number
id: 1831944367

I made a deposit of ₹3,200 to my Megapari account on 9 October 2026 at 10:04 PM. The payment was successfully completed through PhonePe, but the amount has still not been credited to my Megapari account.
It has now been 4 days, and I am still waiting for my deposit to be credited.
Payment Details:
Amount: ₹3,200
Date & Time: 9 October 2026, 10:04 PM
UTR: 411463111654
Please verify the transaction and credit my ₹3,200 deposit to my Megapari account as soon as possible.

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I am submitting this formal complaint regarding an unresolved deposit issue with Megapari Casino.

On 27th September 2026 ,I made a deposit of 25,000 BDT into my Megapari account via bKash. The transaction was fully successful and the amount was debited from my personal account. However, even after considerable time has passed, the funds have still not been credited to my Megapari gaming balance.

Here are my account and transaction details:

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Disputed Amount: 25,000 BDT
Payment Method: bKash
Transaction ID (TrxID): DIR00LZ2ES
Date & Time of Transfer: 27/09/2026 5.31 pm

I contacted Megapari Live Chat support and their email support multiple times. Every time I reached out, I was only given automated or generic replies asking me to wait, without any concrete updates or timeline for resolution. I have already provided all requested proof of payment, including bank/wallet transaction statements and full screenshots showing the successful transfer and Transaction ID.

Despite completing all required steps and showing genuine proof of payment, my 25,000 BDT is still missing.

I kindly request AskGamblers to intervene and assist in getting Megapari to investigate this payment and credit the 25,000 BDT to my account or refund it back to my original payment source.

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Withdrawal error declined by operator payment processing error

Gaming ID: 1825308423

I would like to complain about my withdrawal which keeps being declined by megapari amounting $3700 USD.

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Resolved

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Verification prolonged for 12 days with repeated document requests