Complaint #97 Megapari Casino

ID check procedure stuck

By Inis

1 year ago

Dear Sir, Madam,

I'd like to ask for your help and to be a mediator between me and Megapari.

After having made some good winnings (a few thousand euros), the casino restricted the account and asked for IDcheck.

We proceeded with the ID check with a lot of communication difficulties, mainly because the security department did not respond to my emails.

They asked via their website to contact them through another email address. I was not much inclined to do that fearing it could be used as a breach of the general terms and conditions. I nevertheless did, and the poor communication from the security department was still the same.

We have sent multiple times, the ID and residence card, as well as a selfie with the id card close to my face, and some of the emails exchanged with the security department.

We are stuck in the process because the security department is rejecting the selfie, even if emails and id are readable. As I explained to them, I cannot make it better since there are three focuses to make (selfie, ID and emails) at the same time, to no avail.

I strongly suspect that there is more to it than just a quality picture.

I hope I explained the situation clearly enough, all emails are available if necessary.

Best regards,

Disputed Casino Megapari Casino

Reason Verification issues

Amount €2856

Discussion

AskGamblers

• Support Team

1 year ago

Dear Inis,

Following the submitter’s multiple failure to provide adequate verification documents in a timely manner, the AskGamblers Complaint Team reached the decision to reject the case.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must. The AskGamblers Complaint Team maintains zero tolerance towards players who fail to provide the necessary level of cooperation.

Inis

1 year ago

Well, I think everything has been said.

Megapari Casino

• Representative

1 year ago

Hello,
We would like to inform you that at the moment the player has not provided any photos.

Inis

1 year ago

After verification , there are no Gambling authorities in Costa Rica. Therefore, Megapari has no legal obligations.

Megapari Casino Complaint Stats

Resolved 82 / 82

Avg. Amount $1,971

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 64 out of 64 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Megapari Casino Complaints

See all complaints for this casino

Verification prolonged for 12 days with repeated document requests

I am submitting this complaint regarding the prolonged verification process on my MegaPari account.

My verification has been ongoing for approximately 12 days. During this period, I have fully cooperated with every request from MegaPari’s Security Department and have provided all documents and photographs that I am able to provide.

So far, I have submitted:

My national ID card.

A selfie holding my ID while my MegaPari account was open and visible on my computer.

A utility bill and an official document confirming my residential address.

Proof and screenshots of my cryptocurrency transactions.

After this, I was asked to take another selfie holding my ID while my email correspondence with MegaPari’s support/security team was open and visible on my computer. I also provided this photograph exactly as requested.

The main issue is the way the verification process is being handled. Almost every request takes approximately 72 hours to receive a response. After waiting for this period, instead of the verification being completed, I am repeatedly asked for another document, another photograph, or another form of verification, and a new waiting period begins.

I fully understand the need for KYC and security checks, and I have not refused any reasonable verification request. However, after providing proof of my identity, address, account ownership, email access and cryptocurrency transactions, I do not believe it is reasonable for the process to continue indefinitely through new document requests every three days.

This verification process has now lasted approximately 12 days and has involved multiple different forms of identity and account verification.

I am asking MegaPari to either complete the verification of my account or clearly state all remaining requirements at once, instead of adding new requirements after each 72-hour waiting period.

I can provide screenshots of the emails, document requests, timestamps and correspondence with the Security Department as evidence of the entire verification timeline.

I would appreciate AskGamblers’ assistance in resolving this matter.

93h left

Deposit delayed for 3 days

It's been three days that my deposit in the amount of 100 MAD is delayed.

I provided all the documents and proofs they asked for, even a screen recording from my bank.

Every time I contact their customer support, they tell me to wait 12 hours, and I keep running in the same circle.

This is not the first time I have faced this issue.

Resolved

د.م.100

Deposit of 4500 INR not credited in megapari

I made a deposit of Rs.4500 on 22nd September 2026 and the funds successfully left my bank account, but they didn't get deposited in my megapari account.

I have already contacted them through chat and over phone call and even sent them the screenshot of the transaction.

It's been more than 16 hours and the deposit is still pending and I haven't received proper response from megapari team. The UTR of my transaction is 120045411350.

I'm attaching the screenshot of the transaction too. Kindly have a look into it and deposit my funds into megapari account.

Resolved

₹4,500

My account is getting verified from two months

Dear askgamblers team,

I am submitting a complaint against Megapari regarding an unpaid withdrawal that has been pending for approximately from two months.

Player ID: 1737122479
Withdrawal amount: 70000 inr
Registered mail: < email removed >

I requested a withdrawal from my Megapari account two months ago. Since then, Megapari has repeatedly required verification and additional documents from me.

I have fully cooperated with all of their verification requirements. I submitted all photographs, identification documents and other information requested by Megapari. I have completed all required KYC/verification procedures.

Despite providing everything requested and waiting for two months, my withdrawal has still not been paid and my funds remain unavailable.

I have contacted Megapari’s support team regarding the issue, but the matter has not been resolved. I have not received a clear and satisfactory explanation for why my withdrawal continues to be delayed.

I am therefore asking AskGamblers to assist me in resolving this dispute and to contact Megapari regarding the outstanding withdrawal.

I have provided all the documents and selfie with document, selfie with given code written on the paper , selfie with megapari account and selfie with the conversation and still the account is not verified.

I would appreciate AskGamblers’ assistance in getting Megapari to provide a clear explanation and, if there is no legitimate outstanding requirement, release my funds.

Thank you for your assistance.

Rejected

₹70,000

Cashback Timer Reset and Refusal

I am filing a formal complaint against Megapari Casino regarding my account (ID: 764583593).

I am a Bronze VIP player with over 870,000 experience points. My cashback feature has been broken for over 9 days. Instead of fixing it, the system reset my timer and added 4 extra days of waiting time (currently showing 04:09:17).

I contacted live support multiple times. Agent "Adam" acknowledged a problem but did not fix it. Agent "Sam" repeatedly sent automated "maintenance" messages and refused to escalate the issue. When I insisted on speaking to a Supervisor, Sam replied that my continued writing will not change anything.

I have screenshots of all conversations and the timer issue as proof.

I demand:

An immediate manual reset of my cashback timer.
Immediate credit of my full accumulated cashback amount (which I estimate to be approximately $500 based on my Bronze 6% cashback rate) to my account.
An apology for the delay and unprofessional support.

I kindly request your mediation to resolve this issue, as Megapari's support is refusing to help.

Resolved

$500

Has Not Paid My Withdrawal for Over 30 Days Despite Completing All Verification

I am submitting a complaint against Megapari regarding an unpaid withdrawal that has been pending for approximately one month.

Casino/Betting Site: Megapari
Player ID: 1785956359
Registered Email: < email removed >
Withdrawal Amount: [AMOUNT]
Withdrawal Request Date: [DATE]

I requested a withdrawal from my Megapari account approximately one month ago. Since then, Megapari has repeatedly required verification and additional documents from me.

I have fully cooperated with all of their verification requirements. I submitted all photographs, identification documents and other information requested by Megapari. As far as I am aware, I have completed all required KYC/verification procedures.

Despite providing everything requested and waiting for approximately 30 days, my withdrawal has still not been paid and my funds remain unavailable.

I am therefore asking AskGamblers to assist me in resolving this dispute and to contact Megapari regarding the outstanding withdrawal.

I can provide evidence including:

Screenshots of my withdrawal request;
My correspondence with Megapari;
Evidence of the verification/KYC requests;
Evidence showing that I submitted the requested documents;
Screenshots showing the current status of my withdrawal.

I am willing to provide any additional non-sensitive evidence required to verify my complaint.

I would appreciate AskGamblers’ assistance in getting Megapari to provide a clear explanation and, if there is no legitimate outstanding requirement, release my funds.

Thank you for your assistance.

Player ID: 1785956359

Resolved

Megapari withdrawal 275000 XOF approved but never received

Player ID: 1681013105

Withdrawal ID: 5265653131

Date: 09/09/2026 21:14 UTC

Amount: 275,000 XOF via Wave Fast

Phone: < phone removed >

Status on Megapari: APPROVED - balance deducted but funds never arrived on Wave

Dear AskGamblers Team,

I requested a withdrawal of 275,000 XOF via Wave Fast on 09/09/2026. On Megapari the status shows APPROVED and the balance was deducted, but I never received anything on my Wave account < phone removed >.

I checked my Wave statement from 09/09 to 15/09/2026 - no credit of 275,000 XOF. Megapari support says "payment was successful" but cannot provide a Wave transaction ID.

Evidence attached:

1. Megapari transaction screenshot showing APPROVED withdrawal 5265653131

2. Wave statement proving no incoming 275k

I request that Megapari either provide a valid Wave transaction ID or refund the 275,000 XOF to my player balance.

Thank you.

Resolved

FCFA275,000

Pending Withdrawal

My name is < full name removed >.

On 26th August 2026 I requested a withdrawal which was approved but has never been honored.

I have been taken in circles by support for 19 days now with no end in sight. They have refused to give me a timeline and I fear they'll never pay unless pressure is applied. I submitted my statement as requested

The account ID is 672934003
Account email < email removed >
Account name < account name removed >

93h left

Ksh1,800

Delayed withdrawal issue

I requested a withdrawal of INR 12,100 on September 4th, 2026, from my MegaPari account (User ID: 1750436367).

It has been 6 days, and the funds have not been credited to my bank account.

Live chat support continuously gives copy-paste automated responses asking for 12-hour delays without providing a bank UTR/RRN number. I request immediate processing or refund.

Resolved

₹12,100

Missing Deposit of 10k

My ₹10,000 deposit has been missing since 29 Aug.

The casino keeps asking me to wait, but there has been no progress or resolution. The amount was debited from my bank account, and I have already shared my bank statement as proof.

Please investigate and help me get my money back.

Resolved

₹10,000