Complaint #140 Megapari Casino

I have not received an approved withdrawal

By josava2020

10 months ago

I am filing a complaint against Megapari Casino for not receiving approved withdrawal funds on my card.

The date was 08/13/2025. I contacted the casino, and they responded with the following: "At this time, our teams are handling a large number of requests, and to resolve each one, they need to focus and gather information on each individual case. For this reason, it may sometimes take a little longer, even a few days, to process your request, but please rest assured that we are doing everything possible to help you.
Please contact us again within 12 hours."

I find this an illogical excuse. Transaction details provided by MEGAPARI...
- Request No. 3839051971 to raise funds in the amount of €410.00 08/13/2025 6:03 PM
- Electronic transfer No. 3839051971 made with "Bank Cards" has been completed, payment amount: €410.00 08/13/2025 6:06 PM
Casino User ID 1351498775
What is the underlying reason for the claim? A €410 withdrawal processed by the casino has not yet been credited to my deposit card as of today. Bank documents showing bank entries for both the card and bank account were provided to the customer service department, indicating that they have not been credited.

I hope ASK can help me, thank you very much.

Disputed Casino Megapari Casino

Reason Delayed payment

Amount €410

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

josava2020

9 months ago

Good morning, I would like to inform you that today I received the amount claimed. The complaint can be closed. Thank you all.

josava2020

10 months ago

Good afternoon Megapari, I already provided them when I discussed the issue in the live chat, but in response to your request, I'm uploading both the account and card transactions. My bank doesn't include details on the statements until the month is up, but you can check the card entries to see if they show the deposits made at your casino, and that would prove it's a Visa card. These are the transactions:

August 13, 2025
Mbooktrx nicos
−
31
.79
EUR
− 31.79 EUR

August 13, 2025
Mbooktrx nicos
−
52
.94
EUR
− 52.94 EUR
August 13, 2025
Mbooktrx nicos
−
211
.38
EUR
− €211.38

August 13Aug
2025
Unique Mbooktrx
−
63
,
55
EUR
− 63.55 EUR

Megapari Casino

• Representative

10 months ago

Hello @josava2020!

We are very sorry to hear about your frustration with this withdrawal and we completely understand how stressful it can feel when funds do not reach your card as expected. Please know that both you and your case are very important to us, and we truly want to resolve this matter as quickly and transparently as possible.

Sometimes card withdrawals can take a bit longer due to the way banks and intermediaries process transactions. Even if everything looks completed on our side, the funds may still be in transit through the payment chain, which unfortunately can cause delays.

To investigate this issue in more detail with our payment partners, we kindly ask you to provide a bank statement covering the period from 01.08.2025 to 18.08.2025 (or until 19.08.2025 if you submit it tomorrow). The statement should clearly show card transactions and balance movements. Having this will allow us to track the exact status of the €410 withdrawal and ensure that it reaches you.

We appreciate your patience and cooperation, and we want to assure you again that we take your complaint seriously. We will continue working with you until this matter is resolved.

Best regards,
Megapari

Megapari Casino Complaint Stats

Resolved 66 / 66

Avg. Amount $2,290

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Megapari Casino Complaints

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I will attach my transaction pics and my bank statement also

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3 days withdrawal delay

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Delayed and missing withdrawals Total 650 CAD

Delayed and missing withdrawals (Total: 650 CAD)

Corps du message (Description) :

Dear Casino Guru / AskGamblers Team,

I am filing a complaint against Megapari regarding multiple withdrawal issues and generic responses from their customer support.

My account ID is < sent to the casino >. My account is fully verified.

I currently have three withdrawal requests that have not been credited to my bank account, totaling 650 CAD:

April 30, 2026: Withdrawal request No 4786314803 for 200.00 CAD

April 30, 2026: Withdrawal request No 4786569909 for 250.00 CAD

May 1, 2026: Withdrawal request No 4786678053 for 200.00 CAD

I was informed that the two requests from April 30 were "approved", but I have still not received any funds in my bank account. The request from May 1 appears to be blocked or stuck in pending.

Whenever I contact customer support, they do not provide any real explanation or tracking information. They only send generic responses asking me to be patient and wait. I was told to wait until today, but my money is still missing.

I have attached a screenshot of my account management page showing my account ID and the exact transaction numbers, as well as screenshots of my communications with support.

I kindly request your assistance in investigating this matter and forcing Megapari to process and release my payments immediately.

Thank you for your time and help.

Sincerely,

Resolved

$650

Withdrawal being delayed no legitimate reason

My withdrawal has been delayed for a few days now without a reasonable explanation.

I keep getting told to wait 12 hours over and over again. They say finance hasn't come up with a solution and to come back in 12 hours. & it's getting really frustrating because it only took a call hours for my past withdrawals to complete, so I really dont understand why this is happening now, and I am not receiving any help whatsoever

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Deposit amount not credited my megapari account

Hello I deposit amount 17-04-2026 4000 INR still that amount not credited my megapari account please credit fast I need to use that amount. For your reference I will attach payment receipt. I am facing every time same problem again and again. Please rectify my issue as soon as possible and credit my money to my megapari account.

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Intentionally delaying verification

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10000 INR not credited to my bank account

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Again i am facing the same issue.

Withdrawal amount has not been credited to my bank account. 10000 INR since 03-04-2026

Already 3 days over, but still, that amount has not been credited to my bank account

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For your reference, I will attach the withdrawal request photo

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Withholding 200888 INR for over 30 days

I am filing this complaint against Megapari for the unjustified delay in account verification and withholding of my funds amounting to ₹200,888.

My account has been under KYC verification for more than 30 days, despite the fact that I have submitted all the requested documents multiple times.

Documents already submitted:

Aadhaar Card, PAN Card, Driving Licence, Selfie with ID, iCash deposit proof, Crypto (Trust Wallet) transaction details, Wallet screenshots, Personal profile screenshots

Even after full compliance, Megapari continues to ask for repeated documents, request irrelevant information, and delay verification without any clear reason

At one point, they even asked about my relationship with another person, which has no relevance to my account verification. This raises serious concerns about their verification process.

Main Issues: verification delay exceeding 30 days, continuous and repetitive document requests, no clear explanation or rejection provided

Withdrawal remains blocked despite full compliance

I have confirmed multiple times that I am the sole owner of the account. All deposits were made by me personally

Despite this, Megapari has failed to complete verification or allow withdrawal.

My Request: Immediate completion of KYC, immediate release of my funds ₹200,888, and a clear explanation for this delay

If Megapari fails to resolve this issue, it clearly indicates intentional delay and unfair practice.

I request that AskGamblers intervene and help resolve this matter.

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