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I have not received an approved withdrawal


1 year ago
I am filing a complaint against Megapari Casino for not receiving approved withdrawal funds on my card.

The date was 08/13/2025. I contacted the casino, and they responded with the following: "At this time, our teams are handling a large number of requests, and to resolve each one, they need to focus and gather information on each individual case. For this reason, it may sometimes take a little longer, even a few days, to process your request, but please rest assured that we are doing everything possible to help you.
Please contact us again within 12 hours."

I find this an illogical excuse. Transaction details provided by MEGAPARI...
- Request No. 3839051971 to raise funds in the amount of €410.00 08/13/2025 6:03 PM
- Electronic transfer No. 3839051971 made with "Bank Cards" has been completed, payment amount: €410.00 08/13/2025 6:06 PM
Casino User ID 1351498775
What is the underlying reason for the claim? A €410 withdrawal processed by the casino has not yet been credited to my deposit card as of today. Bank documents showing bank entries for both the card and bank account were provided to the customer service department, indicating that they have not been credited.

I hope ASK can help me, thank you very much.
Disputed Casino Megapari Casino
Amount €410

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Good morning, I would like to inform you that today I received the amount claimed. The complaint can be closed. Thank you all.
User name loyalty-level-2
Good afternoon Megapari, I already provided them when I discussed the issue in the live chat, but in response to your request, I'm uploading both the account and card transactions. My bank doesn't include details on the statements until the month is up, but you can check the card entries to see if they show the deposits made at your casino, and that would prove it's a Visa card. These are the transactions:

August 13, 2025
Mbooktrx nicos
−
31
.79
EUR
− 31.79 EUR

August 13, 2025
Mbooktrx nicos
−
52
.94
EUR
− 52.94 EUR
August 13, 2025
Mbooktrx nicos
−
211
.38
EUR
− €211.38

August 13Aug
2025
Unique Mbooktrx
−
63
,
55
EUR
− 63.55 EUR
User name
Hello @josava2020!

We are very sorry to hear about your frustration with this withdrawal and we completely understand how stressful it can feel when funds do not reach your card as expected. Please know that both you and your case are very important to us, and we truly want to resolve this matter as quickly and transparently as possible.

Sometimes card withdrawals can take a bit longer due to the way banks and intermediaries process transactions. Even if everything looks completed on our side, the funds may still be in transit through the payment chain, which unfortunately can cause delays.

To investigate this issue in more detail with our payment partners, we kindly ask you to provide a bank statement covering the period from 01.08.2025 to 18.08.2025 (or until 19.08.2025 if you submit it tomorrow). The statement should clearly show card transactions and balance movements. Having this will allow us to track the exact status of the €410 withdrawal and ensure that it reaches you.

We appreciate your patience and cooperation, and we want to assure you again that we take your complaint seriously. We will continue working with you until this matter is resolved.

Best regards,
Megapari

Megapari Casino Complaint Stats

Resolved 82 / 82
Avg. Amount $1,971
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 64 out of 64 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Megapari Casino Complaints

See all complaints for this casino
My account is getting verified from two months

Dear askgamblers team,


I am submitting a complaint against Megapari regarding an unpaid withdrawal that has been pending for approximately from two months.

  • Player ID: 1737122479
  • Withdrawal amount: 70000 inr
  • Registered mail: < email removed >


I requested a withdrawal from my Megapari account two months ago. Since then, Megapari has repeatedly required verification and additional documents from me.


I have fully cooperated with all of their verification requirements. I submitted all photographs, identification documents and other information requested by Megapari. I have completed all required KYC/verification procedures.


Despite providing everything requested and waiting for two months, my withdrawal has still not been paid and my funds remain unavailable.


I have contacted Megapari’s support team regarding the issue, but the matter has not been resolved. I have not received a clear and satisfactory explanation for why my withdrawal continues to be delayed.


I am therefore asking AskGamblers to assist me in resolving this dispute and to contact Megapari regarding the outstanding withdrawal.


I have provided all the documents and selfie with document, selfie with given code written on the paper , selfie with megapari account and selfie with the conversation and still the account is not verified.


I would appreciate AskGamblers’ assistance in getting Megapari to provide a clear explanation and, if there is no legitimate outstanding requirement, release my funds.


Thank you for your assistance.

Chart Pointer
11h left
₹70,000
Has Not Paid My Withdrawal for Over 30 Days Despite Completing All Verification

I am submitting a complaint against Megapari regarding an unpaid withdrawal that has been pending for approximately one month.


  • Casino/Betting Site: Megapari
  • Player ID: 1785956359
  • Registered Email: < email removed >
  • Withdrawal Amount: [AMOUNT]
  • Withdrawal Request Date: [DATE]


I requested a withdrawal from my Megapari account approximately one month ago. Since then, Megapari has repeatedly required verification and additional documents from me.


I have fully cooperated with all of their verification requirements. I submitted all photographs, identification documents and other information requested by Megapari. As far as I am aware, I have completed all required KYC/verification procedures.


Despite providing everything requested and waiting for approximately 30 days, my withdrawal has still not been paid and my funds remain unavailable.


I have contacted Megapari’s support team regarding the issue, but the matter has not been resolved. I have not received a clear and satisfactory explanation for why my withdrawal continues to be delayed.


I am therefore asking AskGamblers to assist me in resolving this dispute and to contact Megapari regarding the outstanding withdrawal.


I can provide evidence including:

  • Screenshots of my withdrawal request;
  • My correspondence with Megapari;
  • Evidence of the verification/KYC requests;
  • Evidence showing that I submitted the requested documents;
  • Screenshots showing the current status of my withdrawal.


I am willing to provide any additional non-sensitive evidence required to verify my complaint.

I would appreciate AskGamblers’ assistance in getting Megapari to provide a clear explanation and, if there is no legitimate outstanding requirement, release my funds.


Thank you for your assistance.


Player ID: 1785956359

Status solved Resolved
Withdrawal deception and rejection

Dear AskGamblers Team and Megapari Casino Management,


I am filing a formal complaint against Megapari Casino regarding systematic failure to process withdrawals via M-Pesa for Kenyan players.


My account ID is [1548714277 registered in Kenya under([email protected]]. I have been a verified player with full KYC completed. My issue concerns withdrawal.

The core problem is deceptive payment practices. When I deposit, M-Pesa is always available, instant and working. I have deposited multiple times via M-Pesa Paybill and STK push without any issue, and funds reflect immediately. However, when I attempt to withdraw, there is either no M-Pesa withdrawal option available at all in the Cashier, or on the rare occasions when it appears and I submit a request, it is automatically rejected after a few hours with a generic reason like "payment system unavailable" or "try another method", or remains in pending status indefinitely.

I have contacted live chat and emailed support. I have been told to wait, try later, use cryptocurrency, or use another e-wallet that is not practical in Kenya. This is not acceptable because Megapari actively advertises and accepts M-Pesa for Kenya to take deposits, but does not provide a functional corresponding withdrawal channel. This forces players to keep playing until they lose.

This is not an isolated incident. If you visit Megapari's official Facebook page, the comment section and wall are filled with complaints from players from Kenya, Ghana, Nigeria, India, and other countries, all reporting the exact same pattern: deposits work perfectly, withdrawals are rejected, delayed for weeks, or cancelled without valid explanation. This shows a pattern of withholding player funds.

I have attached screenshots showing: 1) M-Pesa available for deposit, 2) No M-Pesa option in withdrawal or rejected status, 3) My M-Pesa statement proving no credit, 4) Chat transcripts.

I request: Immediate release of my KES [121491ksh] via M-Pesa to the same number I used to deposit, or a clear technical explanation with a specific timeline. The current practice violates basic fairness principles where the deposit and withdrawal method should be symmetrical.

Thank you for your intervention.


Account ID: [1548714277 ]



Status solved Resolved
Ksh121,491