Complaint #140 Megapari Casino

I have not received an approved withdrawal

By josava2020

10 months ago

I am filing a complaint against Megapari Casino for not receiving approved withdrawal funds on my card.

The date was 08/13/2025. I contacted the casino, and they responded with the following: "At this time, our teams are handling a large number of requests, and to resolve each one, they need to focus and gather information on each individual case. For this reason, it may sometimes take a little longer, even a few days, to process your request, but please rest assured that we are doing everything possible to help you.
Please contact us again within 12 hours."

I find this an illogical excuse. Transaction details provided by MEGAPARI...
- Request No. 3839051971 to raise funds in the amount of €410.00 08/13/2025 6:03 PM
- Electronic transfer No. 3839051971 made with "Bank Cards" has been completed, payment amount: €410.00 08/13/2025 6:06 PM
Casino User ID 1351498775
What is the underlying reason for the claim? A €410 withdrawal processed by the casino has not yet been credited to my deposit card as of today. Bank documents showing bank entries for both the card and bank account were provided to the customer service department, indicating that they have not been credited.

I hope ASK can help me, thank you very much.

Disputed Casino Megapari Casino

Reason Delayed payment

Amount €410

Discussion

AskGamblers

• Support Team

10 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

josava2020

10 months ago

Good morning, I would like to inform you that today I received the amount claimed. The complaint can be closed. Thank you all.

josava2020

10 months ago

Good afternoon Megapari, I already provided them when I discussed the issue in the live chat, but in response to your request, I'm uploading both the account and card transactions. My bank doesn't include details on the statements until the month is up, but you can check the card entries to see if they show the deposits made at your casino, and that would prove it's a Visa card. These are the transactions:

August 13, 2025
Mbooktrx nicos
−
31
.79
EUR
− 31.79 EUR

August 13, 2025
Mbooktrx nicos
−
52
.94
EUR
− 52.94 EUR
August 13, 2025
Mbooktrx nicos
−
211
.38
EUR
− €211.38

August 13Aug
2025
Unique Mbooktrx
−
63
,
55
EUR
− 63.55 EUR

Megapari Casino

• Representative

10 months ago

Hello @josava2020!

We are very sorry to hear about your frustration with this withdrawal and we completely understand how stressful it can feel when funds do not reach your card as expected. Please know that both you and your case are very important to us, and we truly want to resolve this matter as quickly and transparently as possible.

Sometimes card withdrawals can take a bit longer due to the way banks and intermediaries process transactions. Even if everything looks completed on our side, the funds may still be in transit through the payment chain, which unfortunately can cause delays.

To investigate this issue in more detail with our payment partners, we kindly ask you to provide a bank statement covering the period from 01.08.2025 to 18.08.2025 (or until 19.08.2025 if you submit it tomorrow). The statement should clearly show card transactions and balance movements. Having this will allow us to track the exact status of the €410 withdrawal and ensure that it reaches you.

We appreciate your patience and cooperation, and we want to assure you again that we take your complaint seriously. We will continue working with you until this matter is resolved.

Best regards,
Megapari

Megapari Casino Complaint Stats

Resolved 67 / 67

Avg. Amount $2,258

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Megapari Casino Complaints

See all complaints for this casino

Withdrawal method issue

I am writing to report that the withdrawal methods are completely missing/not showing in my account. I have been trying to reach customer support for a week with no response.Please check my account restriction and let me know what documents are required to verify my identity and restore my withdrawal options.

-Account Details

Account ID: < removed and sent to the casino >

Registered Email: < removed and sent to the casino >

Last Deposit Method Used( visa )

Attached are my ID card and a screenshot of the empty withdrawal page for your review.

70h left

Withdrawal and verification related issues

Dear AskGamblers Team,

I would like to submit a formal complaint against Megapari regarding my account verification, which has remained unresolved for more than 15 days. I have 26400 which is stuck in megapari.

My account is currently restricted due to a pending verification, and as a result, I am unable to make any deposits or withdrawals. This has prevented me from accessing and using my account.

Over the past 15+ days, I have made multiple attempts to contact the Megapari support team through email and other available support channels. Unfortunately, I have not received a single response to any of my emails. I have attached copies of the emails I sent as proof of my repeated attempts to seek assistance.

The main issue is that I have never been informed about the verification requirements. Despite repeatedly asking the support team how I can complete the verification process, I have received no guidance regarding which documents or identification are required. I am fully willing to provide any documents necessary to verify my account, but without any response from the operator, I have no way of knowing what is required.

The complete lack of communication from Megapari’s support team has left me unable to resolve this issue despite my continuous efforts.

I kindly request that AskGamblers intervene and assist in resolving this matter by requesting that Megapari:

* Respond to my pending support requests.
* Clearly inform me of the documents and verification requirements for my account.
* Complete my account verification as soon as possible.
* Restore full access to my account so that I can make deposits and withdrawals without further delays.

I sincerely appreciate your assistance and hope that, with your intervention, this issue can be resolved promptly.

Thank you for your time and support.

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On June 21, 2026, I initiated a deposit of 10,000 INR to my account via MobiKwik Wallet. While the funds were successfully deducted from my bank/wallet balance, they have not been credited to my account with Megapari

Details of Transaction

Transaction Date: 21/06/2026

Amount: 10,000 INR

Transaction/Order ID or UTR: 654bc29d21e13

Payment Method: MobiKwik Wallet

I have contacted Megapari support multiple times regarding this issue. Despite providing all requested information (including proof of payment), I have only received generic, automated responses instructing me to wait 12–24 hours. It has now been 6 days, and the funds remain uncredited. Furthermore, when I sought an update regarding the status of my funds, I was banned from the support channel.

I am requesting that the operator either credit the 10,000 INR to my account immediately or initiate a full refund of the deposit to my original payment method.

I have attached the following documentation to support my claim:

Screenshot of the successful debit from my payment provider showing the transaction ID/UTR.

Screenshots of my communication history with support, including the lack of resolution and proof of being blocked/banned.

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I will attach my transaction pics and my bank statement also

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Delayed and missing withdrawals Total 650 CAD

Delayed and missing withdrawals (Total: 650 CAD)

Corps du message (Description) :

Dear Casino Guru / AskGamblers Team,

I am filing a complaint against Megapari regarding multiple withdrawal issues and generic responses from their customer support.

My account ID is < sent to the casino >. My account is fully verified.

I currently have three withdrawal requests that have not been credited to my bank account, totaling 650 CAD:

April 30, 2026: Withdrawal request No 4786314803 for 200.00 CAD

April 30, 2026: Withdrawal request No 4786569909 for 250.00 CAD

May 1, 2026: Withdrawal request No 4786678053 for 200.00 CAD

I was informed that the two requests from April 30 were "approved", but I have still not received any funds in my bank account. The request from May 1 appears to be blocked or stuck in pending.

Whenever I contact customer support, they do not provide any real explanation or tracking information. They only send generic responses asking me to be patient and wait. I was told to wait until today, but my money is still missing.

I have attached a screenshot of my account management page showing my account ID and the exact transaction numbers, as well as screenshots of my communications with support.

I kindly request your assistance in investigating this matter and forcing Megapari to process and release my payments immediately.

Thank you for your time and help.

Sincerely,

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