Complaint #129 Megapari Casino

Forever and intentional delayed verification

By Benjibebe

1 year ago

My account ID is 1299192147. It has been about two weeks now since I tried to have my account verified. I have sent every document I've been asked for without fail yet the security team intentionally replies every 3 days to ask for a different document which I provide.

Since they say they have the liberty to ask whatever document they want they just keep asking for different document every 3 days and its never going to stop. This is unbelievable. Why don't you ask for all documents at once instead of asking 1 every 3 days.

I have provided every document asked so why is my account still not verified.

Disputed Casino Megapari Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Benjibebe,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Megapari Casino

• Representative

1 year ago

Dear Benjibebe,

We truly apologize for the frustration and inconvenience you've been facing throughout the verification process. We fully understand how stressful and upsetting it can be when you feel your account is being delayed or unnecessarily complicated, especially when you’ve provided all the required documents. Please know that your concerns are heard, and we are committed to resolving any issues you’ve experienced.

As our Security Department has already communicated with you, your betting privileges have been restricted, which is why you are no longer able to place any bets. We understand this is disappointing, but please understand that this action was taken in line with our internal policies.

On a more positive note, we would like to confirm that your request to withdraw the remaining balance of 6,477.81 GHS was successfully processed on 2025-07-13 at 15:35:24. You should now be able to receive the funds.

We sincerely apologize for any inconvenience this process may have caused you, and we truly appreciate your patience throughout this time. If there’s anything more we can do to assist or clarify, please don’t hesitate to reach out. We are here to help and make sure this issue is fully resolved.

Thank you for your understanding, and we wish you the best moving forward.

Best regards,
Megapari

Benjibebe

1 year ago

This process started on the 29th of june.. As seen I've provided every document but they come back every 3 -4 days with a new request and I comply. They do this intentionally to frustrate you be hope you lose your money during this process. If you cared about your customers why not request for all the documents to be provided instead of asking every 3 days. They have lowest score on every review platform like trustpilot. I wish I saw it earlier. They make a business outbid bit paying winnings.
Verify my account now. You have every document which is legit and can he checked with relevant authorities.
For new players please stay away. There are thousands of this complain here and every other review site. You deposit without issues but there is a better chance of it snowing in hell than getting your money. BE WARNED.

Megapari Casino Complaint Stats

Resolved 71 / 71

Avg. Amount $2,182

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Megapari Casino Complaints

See all complaints for this casino

Megapari kyc lie about attachments not received

Dear AskGamblers Complaint Team,
I am filing this complaint against Megapari regarding the intentional and endless delay of my account verification (KYC).
My details:
Casino: Megapari (megapari.com)
Client ID: 1721645153
Account email: [email protected]
Summary of facts:
I began the KYC process more than 12 days ago and followed their standard procedure step by step: (a) proof of identity, (b) proof of deposit, (c) selfie holding my ID, (d) proof of address. The first three steps are completed. I have sent more than 32 emails to their security department during this period.
At first, their only excuse was "we are not receiving your attachments." To eliminate any technical issue on my side, I began embedding the images directly in the email body and CC'ing my other email addresses on every message — the attachments arrive perfectly on my CC'ed addresses every time. Once the images were in the body, the first steps were approved. This proves their "attachments not received" claim was false from the start.
Since then, they operate on a 72-hour cycle: every ~3 days they reply with a new rejection, a false claim, or a re-request of something already sent.
The final step (proof of address) has become an impossible catch-22:
Image embedded in the email body = rejected, they demand "the original PDF";
Original PDF sent as attachment = "the attachment did not arrive" (the same lie already disproven in point 2);
Google Drive / Dropbox link = rejected, they claim "we cannot click on links."
In other words: image is refused, PDF "never arrives," and links "cannot be clicked." There is literally no remaining way for me to deliver the document — which shows the goal is not verification, but exhaustion.
My proof of address is an official document containing a QR code that can be scanned to verify its authenticity in seconds. They completely ignore this technical fact.
What I have already done: sent the document in every possible format (attachment, embedded image, PDF, cloud link); CC'ed other emails to prove delivery; escalated to [email protected] requesting a supervisor review — with no real resolution.
What I request: that Megapari's security department actually reviews the proof of address already in their possession (sent as PDF, authenticity verifiable via QR code) and finalizes my KYC so I can withdraw my balance. After this experience, I intend to withdraw my funds and close the account — I only want what is mine.
Evidence available and attached: the full history of 32+ emails with timestamps; screenshots of their contradictory replies ("attachment not received," "we cannot click links"); proof that my CC'ed email addresses receive the attachments normally; and the proof-of-address document with the verifiable QR code.
Thank you for your time and mediation

39h left

$4,137

Fraudulent banking document issued by Payment Provider Account ID 1310841281

1,000,000 ARS Delayed for 17 Days - Fraudulent Bank Receipt Provided by Support
Dear AskGamblers Complaint Team,

I am filing this complaint against Megapari regarding a delayed withdrawal of 1,000,000 ARS (Argentine Pesos) and the issuance of a forged commercial document by their support team.

On I requested multiple withdrawals. I successfully received around 2,500,000 ARS via conventional payment methods without issue. However, for a specific withdrawal of 1,000,000 ARS, I selected an alternative payment gateway available on their platform due to higher limits. This particular transaction has been stalled for over 17 days.

The platform marked the withdrawal as "successful," but the funds never reached my Mercado Pago account. Following my continuous inquiries, Megapari's support team provided me with a supposed bank transfer receipt to prove the transaction was completed.

Due to my professional background in local fund management and bank reconciliation, I audited the provided document and contacted Mercado Pago's official support. The receiving entity confirmed in writing that the receipt provided by Megapari is 100% fake and forged. It lacks any valid clearing record, traceability, or accounting validity.

It is evident that the specific local third-party payment provider used for this transaction suffered a liquidity deficit or a block, and instead of addressing the issue, the support team opted to issue fraudulent documents to buy time. Currently, their live chat refuses to escalate the issue, limiting themselves to automated "wait 24 hours" scripts.

I request AskGamblers' intervention to hold Megapari accountable for issuing forged financial documents and to force the immediate manual settlement of my 1,000,000 ARS.

I have attached all the necessary evidence: the forged receipt, Mercado Pago's official confirmation of the forgery, and chat logs.

Thank you for your time and assistance.

57h left

$1,000,000

Verification issues

I've been requested to verify my account on the July 19th. Since then I have complied with all requests that come every 2 to 3 days.
I've been asked for:
-ID
-Selfie with ID
-Drivers License
-Passport
-Crypto screenshots
-Utility bill
-Selfie holding a paper with a code and date

And I'm not yet verified and my funds are locked. The amount of data requested is unreasonable . I would like to note that I have not won any money at this casino. My current balance is of 300 Euros and I would like to be able to withdraw this money .

Resolved

€300

Verification Pending

Hello AskGamblers Team,

My account at Megapari Casino is having issues.

Problem:

1. My account verification is pending for more than 50 days.

2. My withdrawal of 72500 BDT is stuck due to pending verification.

I have submitted all requested documents but Megapari support is not helping. They only reply "all consulting provided earlier".

Please help me to verify my account and release my withdrawal.

Thank you.

Account Id: 1640912975

Resolved

Rejected withdrawal

Dear Megapari Support,

I am submitting a formal complaint regarding my withdrawal requests.

For the past two days, I have been trying to withdraw my funds to my Swedbank Mastercard, but every request has been rejected with the following error message:

“Declined by operator. (Payment processing error).”

My account details:

Name: <removed>

Account ID: 1743561391

Please investigate this issue immediately and explain the exact reason why my withdrawals are being declined. If withdrawals to my Mastercard are not supported, please enable an alternative withdrawal method, such as a SEPA bank transfer, and process my withdrawal without further delay.

If this issue is not resolved promptly or I do not receive a clear explanation, I will escalate this matter by submitting complaints to the relevant regulatory and consumer protection authorities.

I expect a prompt response and the immediate release of my funds.

Kind regards,

Account ID: 1743561391

Resolved

€2,850

Withdrawal method issue

I am writing to report that the withdrawal methods are completely missing/not showing in my account. I have been trying to reach customer support for a week with no response.Please check my account restriction and let me know what documents are required to verify my identity and restore my withdrawal options.

-Account Details

Account ID: < removed and sent to the casino >

Registered Email: < removed and sent to the casino >

Last Deposit Method Used( visa )

Attached are my ID card and a screenshot of the empty withdrawal page for your review.

Resolved

Withdrawal and verification related issues

Dear AskGamblers Team,

I would like to submit a formal complaint against Megapari regarding my account verification, which has remained unresolved for more than 15 days. I have 26400 which is stuck in megapari.

My account is currently restricted due to a pending verification, and as a result, I am unable to make any deposits or withdrawals. This has prevented me from accessing and using my account.

Over the past 15+ days, I have made multiple attempts to contact the Megapari support team through email and other available support channels. Unfortunately, I have not received a single response to any of my emails. I have attached copies of the emails I sent as proof of my repeated attempts to seek assistance.

The main issue is that I have never been informed about the verification requirements. Despite repeatedly asking the support team how I can complete the verification process, I have received no guidance regarding which documents or identification are required. I am fully willing to provide any documents necessary to verify my account, but without any response from the operator, I have no way of knowing what is required.

The complete lack of communication from Megapari’s support team has left me unable to resolve this issue despite my continuous efforts.

I kindly request that AskGamblers intervene and assist in resolving this matter by requesting that Megapari:

* Respond to my pending support requests.
* Clearly inform me of the documents and verification requirements for my account.
* Complete my account verification as soon as possible.
* Restore full access to my account so that I can make deposits and withdrawals without further delays.

I sincerely appreciate your assistance and hope that, with your intervention, this issue can be resolved promptly.

Thank you for your time and support.

80h left

₹26,400

Deposit issue going on for six days

On June 21, 2026, I initiated a deposit of 10,000 INR to my account via MobiKwik Wallet. While the funds were successfully deducted from my bank/wallet balance, they have not been credited to my account with Megapari

Details of Transaction

Transaction Date: 21/06/2026

Amount: 10,000 INR

Transaction/Order ID or UTR: 654bc29d21e13

Payment Method: MobiKwik Wallet

I have contacted Megapari support multiple times regarding this issue. Despite providing all requested information (including proof of payment), I have only received generic, automated responses instructing me to wait 12–24 hours. It has now been 6 days, and the funds remain uncredited. Furthermore, when I sought an update regarding the status of my funds, I was banned from the support channel.

I am requesting that the operator either credit the 10,000 INR to my account immediately or initiate a full refund of the deposit to my original payment method.

I have attached the following documentation to support my claim:

Screenshot of the successful debit from my payment provider showing the transaction ID/UTR.

Screenshots of my communication history with support, including the lack of resolution and proof of being blocked/banned.

Resolved

₹10,000

My two Deposits amount not credited to my megapari account

My two Deposits amount not credited to my megapari account I am facing this issue every time I am daily chat with megapari team but my problem not rectified please ask gamblers team please solve my problem.
My first Deposit amount 1700 date of 26-05-2026 second Deposit 8000 date of 06-06-2026 this two amounts not credited my megapari account for Ur reference.
I will attach my transaction pics and my bank statement also

Resolved

₹9,700

Identification documents given and KYC is stalling

Requesting documents that are not really necessary for identification. I have said that I'm not the one paying our utility so my gaming or transaction account is not on our utility bills. But I send it also. I said I can provide any identification that is needed like my license and my passport. And I did. But still they required the things that i don't have. Please help. I'm willing to give any identification needed that I have.

Resolved