Complaint #129 Megapari Casino

Forever and intentional delayed verification

By Benjibebe

1 year ago

My account ID is 1299192147. It has been about two weeks now since I tried to have my account verified. I have sent every document I've been asked for without fail yet the security team intentionally replies every 3 days to ask for a different document which I provide.

Since they say they have the liberty to ask whatever document they want they just keep asking for different document every 3 days and its never going to stop. This is unbelievable. Why don't you ask for all documents at once instead of asking 1 every 3 days.

I have provided every document asked so why is my account still not verified.

Disputed Casino Megapari Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Benjibebe,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Megapari Casino

• Representative

1 year ago

Dear Benjibebe,

We truly apologize for the frustration and inconvenience you've been facing throughout the verification process. We fully understand how stressful and upsetting it can be when you feel your account is being delayed or unnecessarily complicated, especially when you’ve provided all the required documents. Please know that your concerns are heard, and we are committed to resolving any issues you’ve experienced.

As our Security Department has already communicated with you, your betting privileges have been restricted, which is why you are no longer able to place any bets. We understand this is disappointing, but please understand that this action was taken in line with our internal policies.

On a more positive note, we would like to confirm that your request to withdraw the remaining balance of 6,477.81 GHS was successfully processed on 2025-07-13 at 15:35:24. You should now be able to receive the funds.

We sincerely apologize for any inconvenience this process may have caused you, and we truly appreciate your patience throughout this time. If there’s anything more we can do to assist or clarify, please don’t hesitate to reach out. We are here to help and make sure this issue is fully resolved.

Thank you for your understanding, and we wish you the best moving forward.

Best regards,
Megapari

Benjibebe

1 year ago

This process started on the 29th of june.. As seen I've provided every document but they come back every 3 -4 days with a new request and I comply. They do this intentionally to frustrate you be hope you lose your money during this process. If you cared about your customers why not request for all the documents to be provided instead of asking every 3 days. They have lowest score on every review platform like trustpilot. I wish I saw it earlier. They make a business outbid bit paying winnings.
Verify my account now. You have every document which is legit and can he checked with relevant authorities.
For new players please stay away. There are thousands of this complain here and every other review site. You deposit without issues but there is a better chance of it snowing in hell than getting your money. BE WARNED.

Megapari Casino Complaint Stats

Resolved 87 / 87

Avg. Amount $1,858

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 67 out of 67 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Megapari Casino Complaints

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Date of transaction: 08 Oct 2026, 06:48 AM

Hello AskGamblers Team,

I deposited 26,000 PKR to Megapari on 08 Oct 2026 at 06:48 AM.

My Megapari User ID: 1795256917

Email: <removed>

Payment Method: Meezan Bank to UBL (Raast P2P)

Beneficiary Name: GHULAM FAREED

Beneficiary Account: UBL XXXX90175041

STAN Number: 495053

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Account number
id: 1831944367

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Payment Details:
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Date & Time: 9 October 2026, 10:04 PM
UTR: 411463111654
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Payment Method: bKash
Transaction ID (TrxID): DIR00LZ2ES
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