Complaint #262 Megapari Casino

Failed Self Exclusion Responsible Gaming

By Iggy40

1 month ago

Dear AskGamblers Team,

I am writing to file a formal complaint against the operator Megapari regarding their failure to act on my repeated self-exclusion requests due to gambling addiction, resulting in significant financial losses.

Account details:

Account number: 1709361371
Registered email: < email removed >
Name: < full name removed >
Country: Austria
Registration date: 20 June 2026

Timeline of events:

21 June 2026, 18:34 – I first contacted Megapari support requesting that my account be permanently closed due to gambling addiction.
22 June 2026, 14:40 – I followed up, submitting the requested identification document (Austrian driver's license) along with my closure request, as instructed by support.
27 June 2026, 15:13 – I sent a further reminder, again asking for the account to be closed before my addiction worsened.
30 August 2026, 02:50 – I contacted support again, stating that the account was still open and that I was still able to make deposits, despite having clearly and repeatedly disclosed my gambling addiction over two months earlier.

Despite three separate written requests, all containing the required verification documents, Megapari failed to block my account. As a direct result, I continued gambling and depositing funds on the platform between 23 June 2026 and 31 August 2026, incurring a net loss of approximately €647.89 during this period.

My demands:

Immediate and permanent closure of my Megapari account (account number 1709361371).
Full refund of all losses incurred after 21 June 2026, the date on which I first disclosed my gambling addiction and requested account closure — approximately €647.89
An explanation from Megapari as to why my repeated, documented requests were not processed within their stated 72-hour timeframe, or at any point over more than two months.

Under responsible gambling regulations and Megapari's own stated self-exclusion policy, operators are obligated to act promptly on disclosed gambling addiction and self-exclusion requests. This did not happen in my case, and the operator's inaction directly enabled continued harm.

I have attached screenshots of all correspondence, including timestamps, my identification document submitted per their instructions, and my transaction history showing deposits and withdrawals during the relevant period.

I appeal to Megapari's duty of care and responsibility as a licensed operator to resolve this matter promptly and fairly.

Sincerely,

< full name removed >

Disputed Casino Megapari Casino

Reason Self-exclusion

Amount €647.89

Discussion

85 hours left for Iggy40 to respond.

Megapari Casino

• Representative

10 hours ago

Dear Iggy40,

Thank you for the update.

Please note that we have checked both emails received from you, and unfortunately, neither of them contains the passport scan we requested.

We can see the photograph of your passport, but in addition to the photo, we also need a proper scan of the passport in order to complete the documentation required for the bank transfer.

If, for any reason, you are experiencing technical difficulties attaching the scan directly to your email, you may also send the document to the AskGamblers Support Team and ask them to forward it to us.

Please double-check the attachment before sending and let us know here once the passport scan has been successfully submitted.

We are waiting for this final document so that we can proceed with the reimbursement request.

Thank you very much for your cooperation.

Iggy40

11 hours ago

The issue is not yet resolved. I have provided my bank details and, after an initial technical issue, successfully sent the requested passport scan to Megapari for the bank transfer verification. I am now awaiting confirmation that the reimbursement will be processed.

Megapari Casino

• Representative

1 day ago

Dear Iggy40,

Thank you for sending the requested information.

We have reviewed the email and can confirm that your residential address and passport details were provided.

However, the clear scan of your passport, which we requested earlier as part of the bank transfer verification, is still missing.

Please reply to the same email and attach a clear scan of your passport so that we have the complete set of information required for the payment.

Once the missing document is received, we will be able to forward the reimbursement request for further processing.

Thank you for your cooperation.

Iggy40

1 day ago

I have sent the requested passport details and photo directly to Megapari via email, as required for the bank transfer verification. I am now awaiting confirmation that the reimbursement has been processed.

Megapari Casino Complaint Stats

Resolved 89 / 89

Avg. Amount $1,818

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 68 out of 68 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Complaint Status

85h left

€648

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Date of transaction: 08 Oct 2026, 06:48 AM

Hello AskGamblers Team,

I deposited 26,000 PKR to Megapari on 08 Oct 2026 at 06:48 AM.

My Megapari User ID: 1795256917

Email: <removed>

Payment Method: Meezan Bank to UBL (Raast P2P)

Beneficiary Name: GHULAM FAREED

Beneficiary Account: UBL XXXX90175041

STAN Number: 495053

Amount: 26,000 PKR

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Date & Time: 9 October 2026, 10:04 PM
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I am submitting this formal complaint regarding an unresolved deposit issue with Megapari Casino.

On 27th September 2026 ,I made a deposit of 25,000 BDT into my Megapari account via bKash. The transaction was fully successful and the amount was debited from my personal account. However, even after considerable time has passed, the funds have still not been credited to my Megapari gaming balance.

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Disputed Amount: 25,000 BDT
Payment Method: bKash
Transaction ID (TrxID): DIR00LZ2ES
Date & Time of Transfer: 27/09/2026 5.31 pm

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I am submitting this complaint regarding the prolonged verification process on my MegaPari account.

My verification has been ongoing for approximately 12 days. During this period, I have fully cooperated with every request from MegaPari’s Security Department and have provided all documents and photographs that I am able to provide.

So far, I have submitted:

My national ID card.

A selfie holding my ID while my MegaPari account was open and visible on my computer.

A utility bill and an official document confirming my residential address.

Proof and screenshots of my cryptocurrency transactions.

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