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ETH deposit not credited


5 years ago

Hello, I have made a deposit via ETH in the amount of 0.1 on 2020-10-30 20:35 from an online site, and my account balance never got credited.

I have contacted their support via email and live chat many times and was told to wait, that my issue has been forwared to their releveant department. Today I contacted them again and I got a response from them "Hello,


When depositing you indicated an incorrect tag when receiving the requirement. Refunds are not possible, you should have familiarized with the risks on the site before making a payment, if you sent to the wrong deposit address.


Sincerely,

MegaPari Support Team"


The thing is ETH does not require any TAG, but I have checked my ETH transaction again anyway and my Megapari ETH deposit address, and they are correct as you will see from every screenshot I made of this transaction. I have even made another deposit there today so you will see my last transactions to Megapari and you will see that my ETH deposit was never credited, not only that, they also say it was my mistake.


Transaction link:

<link removed>

Disputed Casino Megapari Casino
Amount ETH0.1

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Ok, as soon as I posted this my account got credited the full amount.

You can now close this issue as solved. Thank you all for your help.
User name loyalty-level-2
So I have now made an additional deposit of 0.02 ETH which brings my deposit well over 0.1 ETH, I have sent them a transaction id and a screenshot of my deposit and am now waiting for them to credit my balance.
User name loyalty-level-2
So, they replied, that after they checked things again they saw that I did not send the minimum required amount, which I did 0.1 ETH, but ofcourse there ia a transaction fee for ETH, but when you click deposit ETH on their site it just says minimum 100mETH which is 0.1 ETH, they don't say "send more because of the fee". They now say I need to deposit more in order to get the first deposit credited, at first they said that I sent to a wrong address, wrong "TAG", no refund, etc... I am attaching latest email conversation.

Megapari Casino Complaint Stats

Resolved 66 / 66
Avg. Amount $2,290
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

Megapari Casino Complaints

See all complaints for this casino
Withholding 200888 INR for over 30 days

I am filing this complaint against Megapari for the unjustified delay in account verification and withholding of my funds amounting to ₹200,888.

My account has been under KYC verification for more than 30 days, despite the fact that I have submitted all the requested documents multiple times.

Documents already submitted:

Aadhaar Card, PAN Card, Driving Licence, Selfie with ID, iCash deposit proof, Crypto (Trust Wallet) transaction details, Wallet screenshots, Personal profile screenshots

Even after full compliance, Megapari continues to ask for repeated documents, request irrelevant information, and delay verification without any clear reason

At one point, they even asked about my relationship with another person, which has no relevance to my account verification. This raises serious concerns about their verification process.

Main Issues: verification delay exceeding 30 days, continuous and repetitive document requests, no clear explanation or rejection provided

Withdrawal remains blocked despite full compliance

I have confirmed multiple times that I am the sole owner of the account. All deposits were made by me personally

Despite this, Megapari has failed to complete verification or allow withdrawal.

My Request: Immediate completion of KYC, immediate release of my funds ₹200,888, and a clear explanation for this delay

If Megapari fails to resolve this issue, it clearly indicates intentional delay and unfair practice.

I request that AskGamblers intervene and help resolve this matter.

Status solved Resolved
₹200,888