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Disabled account and waiting for withdrawal for pretty long time


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By siiwego
3 years ago

Hello, first of all I had to send verification photos which was selfie with id and with their emails in the background. Was really hard to pass but still I was able to do that. After 3 days of trying to fulfill their requirements they told me that they will close my account and I can withdraw my founds. I said okay but off course I wasn't able to do withdraw due to lack of the sms message.. (before their verification process every sms was on my phone in 2 secs - what a coincidence). After contacting them (which is very annoying, they aren't answering questions, just sending obvious ready to send copy paste messages) They told me that I can withdraw now.

Off course I wasn't able to coz of "technical problems" which touched every available withdrawal method on their site - waiting for 5 days now and every day receiving same message "Dear customer, due to technical issues we ask you to create withdrawal request later." If I ask them what does it mean later - they are sending same message again. My account is disabled cant bet anything cant withdraw looks like it is scamming practice. Please help me receiving my founds (around 300$ so its really funny)

Disputed Casino Megapari Casino
Amount $300

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Wd requested and on my account already. Thank you AskGamblers team - good job. To MegaPari - this reply is very kind compared to your emails. For everyone who wants to play in there - be ready for neverending verifications and emails without replies. They only will help you after complain here.
User name
Hello SIIwego.
We are deeply sorry for the withdrawal delay and technical issues that you were experiencing.
That is absolutely not the quality of service we are aimed at.
It is true that the security dept might provide short answers due to request overload. The best way to solve your case is to transfer it to our most experienced support specialists. I will personally keep track of your case resolution and provide informational support. Please, provide your account ID (and make sure there is an email in your MegaPari account) so that we dive deep into the details. Thank you.

Megapari Casino Complaint Stats

Resolved 65 / 65
Avg. Amount $2,324
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

Megapari Casino Complaints

See all complaints for this casino
Withholding 200888 INR for over 30 days

I am filing this complaint against Megapari for the unjustified delay in account verification and withholding of my funds amounting to ₹200,888.

My account has been under KYC verification for more than 30 days, despite the fact that I have submitted all the requested documents multiple times.

Documents already submitted:

Aadhaar Card, PAN Card, Driving Licence, Selfie with ID, iCash deposit proof, Crypto (Trust Wallet) transaction details, Wallet screenshots, Personal profile screenshots

Even after full compliance, Megapari continues to ask for repeated documents, request irrelevant information, and delay verification without any clear reason

At one point, they even asked about my relationship with another person, which has no relevance to my account verification. This raises serious concerns about their verification process.

Main Issues: verification delay exceeding 30 days, continuous and repetitive document requests, no clear explanation or rejection provided

Withdrawal remains blocked despite full compliance

I have confirmed multiple times that I am the sole owner of the account. All deposits were made by me personally

Despite this, Megapari has failed to complete verification or allow withdrawal.

My Request: Immediate completion of KYC, immediate release of my funds ₹200,888, and a clear explanation for this delay

If Megapari fails to resolve this issue, it clearly indicates intentional delay and unfair practice.

I request that AskGamblers intervene and help resolve this matter.

Status solved Resolved
₹200,888