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Deposited 15000 still not credited


Hi Team,

I have deposited 15000 on 30th of April at 10:59 am. It's been 2 days still not credited to my gaming account. Everytime I contact support they are saying finance team is looking into it. Also no update from them please contact after 12 hours. Phonepe transaction is instant. There is no payment gateway involved so once I do the payment in phonepe if it shows successful then amount is credited to receiver.

My payment has been successfully sent them all proofs. When I contact call support they say our line is busy is there is anything and ending the call.

Please Help

Please find attached all proofs.

Disputed Casino Megapari Casino
Amount ₹15000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

The bonus issue is not part of the dispute.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
My account number= 912576683

I want to let you know my deposit got credited but matching second deposit bonus of 100% is not credited
User name

Dear @pa1kousik,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required information has already been sent to the Megapari Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required information or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

User name
Hello, pa1kousik!

We apologize that your experience did not meet our standards. To assist you efficiently, could you kindly share your account number with us? It will help you resolve your issue more quickly. You can locate this information by selecting the ""My Account"" button situated in the top right corner of our website.

Megapari Casino Complaint Stats

Resolved 87 / 87
Avg. Amount $1,858
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 67 out of 67 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Megapari Casino Complaints

See all complaints for this casino
Verification prolonged for 12 days with repeated document requests
I am submitting this complaint regarding the prolonged verification process on my MegaPari account.

My verification has been ongoing for approximately 12 days. During this period, I have fully cooperated with every request from MegaPari’s Security Department and have provided all documents and photographs that I am able to provide.

So far, I have submitted:

My national ID card.

A selfie holding my ID while my MegaPari account was open and visible on my computer.

A utility bill and an official document confirming my residential address.

Proof and screenshots of my cryptocurrency transactions.

After this, I was asked to take another selfie holding my ID while my email correspondence with MegaPari’s support/security team was open and visible on my computer. I also provided this photograph exactly as requested.

The main issue is the way the verification process is being handled. Almost every request takes approximately 72 hours to receive a response. After waiting for this period, instead of the verification being completed, I am repeatedly asked for another document, another photograph, or another form of verification, and a new waiting period begins.

I fully understand the need for KYC and security checks, and I have not refused any reasonable verification request. However, after providing proof of my identity, address, account ownership, email access and cryptocurrency transactions, I do not believe it is reasonable for the process to continue indefinitely through new document requests every three days.

This verification process has now lasted approximately 12 days and has involved multiple different forms of identity and account verification.

I am asking MegaPari to either complete the verification of my account or clearly state all remaining requirements at once, instead of adding new requirements after each 72-hour waiting period.

I can provide screenshots of the emails, document requests, timestamps and correspondence with the Security Department as evidence of the entire verification timeline.

I would appreciate AskGamblers’ assistance in resolving this matter.
Status solved Resolved