Complaint #297 Megapari Casino

Deposit of 25000 BDT not credited to account

By Bondhon01

3 days ago

Message on forum

Dear AskGamblers Team,

I am submitting this formal complaint regarding an unresolved deposit issue with Megapari Casino.

On 27th September 2026 ,I made a deposit of 25,000 BDT into my Megapari account via bKash. The transaction was fully successful and the amount was debited from my personal account. However, even after considerable time has passed, the funds have still not been credited to my Megapari gaming balance.

Here are my account and transaction details:

Megapari User ID: 517338295
Disputed Amount: 25,000 BDT
Payment Method: bKash
Transaction ID (TrxID): DIR00LZ2ES
Date & Time of Transfer: 27/09/2026 5.31 pm

I contacted Megapari Live Chat support and their email support multiple times. Every time I reached out, I was only given automated or generic replies asking me to wait, without any concrete updates or timeline for resolution. I have already provided all requested proof of payment, including bank/wallet transaction statements and full screenshots showing the successful transfer and Transaction ID.

Despite completing all required steps and showing genuine proof of payment, my 25,000 BDT is still missing.

I kindly request AskGamblers to intervene and assist in getting Megapari to investigate this payment and credit the 25,000 BDT to my account or refund it back to my original payment source.

Thank you for your time and assistance.

Disputed Casino Megapari Casino

Reason Delayed payment

Amount ৳25000

Discussion

59 hours left for Megapari Casino to respond.

Bondhon01

1 day ago

Dear Askgamblers Team and Megapari Representative,
In response to the claim that the transaction was not sent to an associated payment channel, I would like to provide undeniable comparative proof.
On the exact same day (27/09/2026), just 18 minutes prior to the 25,000 BDT transfer, I made a successful test deposit of 300 BDT using the details provided by Megapari's cashier portal. That test deposit was credited to my account without issue.
I then completed the disputed deposit of 25,000 BDT to the exact same merchant name and account number.
Account Details:
* Megapari User ID: 517338295
Direct Transaction Comparison:
* Successful Test Deposit (Credited):
* Recipient Merchant: Shurjomukhi (01845032741)
* Amount: 300 BDT
* Sender bKash: 01893271414
* Date & Time: 05:13 PM, 27/09/2026
* Transaction ID (TrxID): DIR60L0RCQ
* Disputed Deposit (Missing):
* Recipient Merchant: Shurjomukhi (01845032741)
* Amount: 25,000 BDT
* Sender bKash: 01773773838
* Date & Time: 05:31 PM, 27/09/2026
* Transaction ID (TrxID): DIR00LZ2ES (Note: 'DIR' is followed by the digit zero twice '00', not the letter 'O')
I have attached official bKash e-receipts for both transactions.
Since both transfers went to the exact same recipient (Shurjomukhi - 01845032741) within an 18-minute window, the recipient is undeniably Megapari's payment aggregator.
I kindly request the Casino Guru mediator to intervene and Megapari to manually trace the transaction with TrxID DIR00LZ2ES and credit the 25,000 BDT to my gaming account.

Megapari Casino

• Representative

1 day ago

Dear Bondhon01,

Thank you for your patience while we continued checking the transaction details.

We have reviewed the information available for the 25,000 BDT deposit dated September 27, 2026 together with the payment side.

At the moment, there is only one transaction matching the relevant details for that date. However, according to the information provided by the payment provider, this transaction was not sent to the payment channel associated with Megapari.

For this reason, we kindly ask you to carefully double-check the receipt and payment confirmation previously provided and make sure that they correspond specifically to the disputed 25,000 BDT deposit.

If you have another receipt or confirmation for this payment, please share it with us so that we can compare the transaction details and continue the investigation accurately.

We understand that you have already spent considerable time trying to resolve this matter, and we appreciate your cooperation. At this stage, confirming the exact payment document is important so that we can make sure we are reviewing the correct transaction.

Megapari Casino Complaint Stats

Resolved 85 / 85

Avg. Amount $1,902

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Megapari Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 66 out of 66 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Complaint Status

59h left

৳25,000

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I want to file a complaint against Megapari Casino.

On 04/10/2026, I requested a withdrawal of 800 MAD.

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