Complaint #173 Megapari Casino

Deposit not credited since January 4th 4000 INR

By DIVYANSHU G.

6 months ago

Hi,

I made a deposit of ₹4000, but the amount is still not reflecting in my account. It has been some time since the transaction, and the money has already been debited from my bank.

Please verify the payment status and update my account balance as soon as possible.

Let me know if you need any additional details from my side.

Acct ID: 1517220963

Disputed Casino Megapari Casino

Reason Amount not credited

Amount ₹4000

Discussion

AskGamblers

• Support Team

6 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

divyanshudcoder

• India

6 months ago

issue is solved, thankyou

Megapari Casino

• Representative

6 months ago

Dear divyanshudcoder,

Please kindly disregard the previous message, as it was sent by mistake. We would like to confirm that we now have an updated and final status regarding your deposit.

After rechecking the transaction multiple times, we can confirm that the deposit was not received by our payment agent. Since the funds did not reach the agent, the transaction was automatically cancelled, and no amount was credited to your account.

To resolve this matter further, we kindly ask you to contact your bank directly and request a transaction trace and refund from their side. Your bank will be able to provide precise details on the status and return of the funds.

Additionally, we would like to remind you that when providing any supporting documents (including PDF, PNG, JPG, or other formats), the use of graphic editors or any form of modification is not permitted. All documents must be original and unaltered, as this is essential for a valid review process.

Since the funds were not received by our payment agent and are not held in any Megapari accounts, any further steps must be taken through your bank.

Thank you for reaching out and for your understanding.
Kind regards,
Megapari Team

Megapari Casino

• Representative

6 months ago

Thank you for providing the bank PDF. We have received it and are currently reviewing the information together with our payment team.

As soon as the verification is completed and we have an update, we will inform you right away. Thank you for your patience and cooperation while this check is in progress.

Megapari Casino Complaint Stats

Resolved 68 / 68

Avg. Amount $2,225

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Megapari Casino Complaints

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-Account Details

Account ID: < removed and sent to the casino >

Registered Email: < removed and sent to the casino >

Last Deposit Method Used( visa )

Attached are my ID card and a screenshot of the empty withdrawal page for your review.

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I would like to submit a formal complaint against Megapari regarding my account verification, which has remained unresolved for more than 15 days. I have 26400 which is stuck in megapari.

My account is currently restricted due to a pending verification, and as a result, I am unable to make any deposits or withdrawals. This has prevented me from accessing and using my account.

Over the past 15+ days, I have made multiple attempts to contact the Megapari support team through email and other available support channels. Unfortunately, I have not received a single response to any of my emails. I have attached copies of the emails I sent as proof of my repeated attempts to seek assistance.

The main issue is that I have never been informed about the verification requirements. Despite repeatedly asking the support team how I can complete the verification process, I have received no guidance regarding which documents or identification are required. I am fully willing to provide any documents necessary to verify my account, but without any response from the operator, I have no way of knowing what is required.

The complete lack of communication from Megapari’s support team has left me unable to resolve this issue despite my continuous efforts.

I kindly request that AskGamblers intervene and assist in resolving this matter by requesting that Megapari:

* Respond to my pending support requests.
* Clearly inform me of the documents and verification requirements for my account.
* Complete my account verification as soon as possible.
* Restore full access to my account so that I can make deposits and withdrawals without further delays.

I sincerely appreciate your assistance and hope that, with your intervention, this issue can be resolved promptly.

Thank you for your time and support.

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On June 21, 2026, I initiated a deposit of 10,000 INR to my account via MobiKwik Wallet. While the funds were successfully deducted from my bank/wallet balance, they have not been credited to my account with Megapari

Details of Transaction

Transaction Date: 21/06/2026

Amount: 10,000 INR

Transaction/Order ID or UTR: 654bc29d21e13

Payment Method: MobiKwik Wallet

I have contacted Megapari support multiple times regarding this issue. Despite providing all requested information (including proof of payment), I have only received generic, automated responses instructing me to wait 12–24 hours. It has now been 6 days, and the funds remain uncredited. Furthermore, when I sought an update regarding the status of my funds, I was banned from the support channel.

I am requesting that the operator either credit the 10,000 INR to my account immediately or initiate a full refund of the deposit to my original payment method.

I have attached the following documentation to support my claim:

Screenshot of the successful debit from my payment provider showing the transaction ID/UTR.

Screenshots of my communication history with support, including the lack of resolution and proof of being blocked/banned.

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Corps du message (Description) :

Dear Casino Guru / AskGamblers Team,

I am filing a complaint against Megapari regarding multiple withdrawal issues and generic responses from their customer support.

My account ID is < sent to the casino >. My account is fully verified.

I currently have three withdrawal requests that have not been credited to my bank account, totaling 650 CAD:

April 30, 2026: Withdrawal request No 4786314803 for 200.00 CAD

April 30, 2026: Withdrawal request No 4786569909 for 250.00 CAD

May 1, 2026: Withdrawal request No 4786678053 for 200.00 CAD

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Whenever I contact customer support, they do not provide any real explanation or tracking information. They only send generic responses asking me to be patient and wait. I was told to wait until today, but my money is still missing.

I have attached a screenshot of my account management page showing my account ID and the exact transaction numbers, as well as screenshots of my communications with support.

I kindly request your assistance in investigating this matter and forcing Megapari to process and release my payments immediately.

Thank you for your time and help.

Sincerely,

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